Hippo Motor Finance Avis 

1 035
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely amazing experience the easiest I’ve ever dealt with! Johnny was amazing explained everything super kind and considerate to my needs as a family with autism and adhd. Best of all there was n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely brilliant quick service.Any questions i asked were answered promptly. Felt assured all was ok with my new car,as have not been very trusting with car dealers,due to thier own finacial gain... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

An outstanding effort from the team at hippo from choosing a car to driving away in just a few hours. Great service fantastic and very informative communication special mention to Thomas Beeres at the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Just wanted to say thank you to the amazing Troy at Hippo Peterborough. The whole process from start to finish has been wonderful and he has made it a nice experience for my first car on finance. Woul... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile
  2. Société de crédit et de prêt automobile

Écrit par l'entreprise

The hassle-free way to find and finance your next car. We are bad credit and zero deposit specialists with nationwide delivery available. Get a decision in minutes with no impact to your credit score. Hippo Finance provide hundreds of customers every month with a simple car finance and vehicle package. Traditional car finance is complicated and we want to make buying a new car simple! Hippo Finance is the very best in car and van finance solutions for those with good or bad credit.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(1 035)

131 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing services and great people

Wasn’t sure of what I wanted because I was being tossed by different companies. Joe was extremely helpful, took his time to explain the whole process, was very honest, understanding and patient. He understood my situation, and tailored my want to my need, quick to respond if I had any concerns. Can’t ask for more. Top notch service

7 novembre 2025
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Réponse de Hippo Motor Finance

Hi Daniel,

Thank you for the great review. We're glad Joe was able to guide you clearly and patiently to find the right car. Enjoy your new vehicle.


Team Hippo

Noté 5 sur 5 étoiles

The best ever costumers branch…

The best ever costumers branch services, flexible, efficiency, quick response and professional communication!
Best
Regards

2 novembre 2025
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Réponse de Hippo Motor Finance

Hi Christina,

Thank you for the amazing review! We’re thrilled you found our team efficient, flexible, and professional — your kind words mean a lot to us!.

Team Hippo

Noté 5 sur 5 étoiles

Helpful professional and friendly advise.

Helpful, professional and friendly advise. I went to hippo right at the beginning of my car search. I have to say I can not fault the service Anees provided. He was reliable and stuck to his word trying everything to search for the right car which ticked all the boxes. For me it came down to the monthly payment and I ended up taking a deal elsewhere, however, I wanted to still write a review because if it wasn't for the APR event elsewhere, I would have continued the search with Anees. He took the time to listen and understand what I was looking for. So much so the car I bought, was the car he recommended. It just unfortunately came down to the monthly payment. Thank you again for your help, I really appreciate it.

21 octobre 2025
Avis spontané
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Réponse de Hippo Motor Finance

Hi Natalie,

Thank you so much for your thoughtful review! We’re delighted Anees provided such helpful and professional service, even if you found your car elsewhere. 


Team Hippo

Noté 5 sur 5 étoiles

Perfect and Seamless


As someone who is making less than 1k per month, I thought I would have to wait forever until I could get my hands on a second car, but with Hippo Motor Group, I was easily able to find a car that I could finance. A 2014 SEAT Ibiza Toca, and even though it had done 62k miles, it still works and drives seamlessly well. I would like to thank Junior, who was very nice and helped me find a car pretty quickly, and within the span of just one week I have the car and it looks brand new. I would definitely recommend Hippo motor group for financing cars.

17 octobre 2025
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Réponse de Hippo Motor Finance

Hi Yousef,

Thanks so much for your kind words! We're delighted Junior helped you find the right car quickly and made the process smooth. Enjoy your Ibiza, and thanks for recommending us.


Team Hippo

Noté 4 sur 5 étoiles

Professional Operation

Professional Operation
Small hick up re delivery etc

17 octobre 2025
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Réponse de Hippo Motor Finance

Hi Andrew,

Thanks for your feedback! We're glad you found the service professional and appreciate your patience with the small delivery hiccup. 


Team Hippo

Noté 1 sur 5 étoiles

Absolutely abysmal

DO NOT USE HIPPO.
Absolutely abysmal how people are treated. Absolutely no ownership for anything.
They're all good when they're selling you the car and getting you to sign the paperwork. Anything other than that is an absolute sham. I wish I had never part exchanged my car. Hippo have well and truly contributed to the decline in my mental health since May!

13 octobre 2025
Avis spontané
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Réponse de Hippo Motor Finance

Hi, 
We’re very sorry to hear about your experience and that you feel this way. We’ve tried to locate your details but have been unable to find any information with what’s been provided. Please email our Customer Care team at customercare@hippomotorgroup.co.uk, quoting reference 81912, so we can look into this further and provide the support you need. 

- Team Hippo 

Noté 5 sur 5 étoiles

trust

easy transparent and fast, I think the best explanation helpful smiling face and guest Perver

30 septembre 2025
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Réponse de Hippo Motor Finance

Hi Ugur,

Thank you for your kind words! We’re so glad you found the process easy, transparent, and fast.


Team Hippo

Noté 5 sur 5 étoiles

Thank you Kamaal

Thank you Kamaal!
He was extremely helpful, efficient and I got my new car earlier than expected.
Cheeers!!!

20 août 2025
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Réponse de Hippo Motor Finance

Hi Cai,

Thank you for your kind words! We’re delighted Kamaal was so helpful and got your car to you earlier than expected. 


Team Hippo

Noté 5 sur 5 étoiles

My accounts manager neil was…

My accounts manager neil was incredible, he was very professional and kept me up to date every step of the way

19 septembre 2025
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Réponse de Hippo Motor Finance

Hi Paul,

Thank you for your kind words! We’re delighted Neil was professional and kept you updated throughout. 


Team Hippo

Noté 1 sur 5 étoiles

STAY WELL CLEAR

We bought a car few months back for £15000 and the car won't even start, diagnosis is it's a faulty engine, multiple cover ups trying to hide botched up work. Had car fully diagnosed from a very reputable garage and the owner said we have been misold this vehicle as it was not road worthy. This was after power steering had locked while driving on a motorway with children in the vehicle. DO NOT BUY ANYTHING FROM HIPPO they are completely useless.

1 août 2025
Avis spontané
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Réponse de Hippo Motor Finance

Hi Thomas, 
We’re very sorry to hear about the experience you’ve encountered with your vehicle. We take concerns like this very seriously and would like to investigate what has happened to work towards a resolution.

Unfortunately, we’re unable to locate an order with the information provided. Please contact us at customercare@hippomotorgroup.co.uk quoting 77754 so we can look into this matter further.

Thank you for bringing this to our attention.
- Team Hippo 

Noté 5 sur 5 étoiles

Quick and great service

Was sceptical about using an online car dealership but having been recommended them and being rejected from other companies hippo was my last choice
I submitted the online form and within 30 minutes I had a call back and was given HK as my advisor
He was nothing but great from the offset! Found me a few good deals within my price range and knew how important it was for me to get a car as quickly as possible due to mine breaking
We worked together to find a car that suited us and within our price range and he spoke through the whole process with me and updating me regularly and replying within minutes

I am so pleased with the service and how great HK has been! I’ll be sad to not speak to him daily
My car will be with me within a week and this was all done in a matter of a week from the first phone call

I can’t recommend them enough if you don’t have get credit they made sure I could still get an affordable car

15 août 2025
Avis spontané
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Réponse de Hippo Motor Finance

Hi Hollie,

Thank you so much for your fantastic review! We’re thrilled HK could make the process so smooth and quick for you, and it’s great to hear you found the perfect car within your price range. Your kind words mean a lot, and we’re so glad you had such a positive experience with Hippo.

Team Hippo

Noté 5 sur 5 étoiles

Life

The staff was very helpful and understanding

4 août 2025
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Réponse de Hippo Motor Finance

Hi Mr Harding,

Thank you! We're glad to hear our team was helpful and understanding – we really appreciate your feedback.


Team Hippo

Noté 5 sur 5 étoiles

Everything was safe and secure

Everything was safe and secure

22 juillet 2025
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Réponse de Hippo Motor Finance

Hi Josephine,

Thanks for your feedback! We're glad to hear everything was safe and secure — just as it should be. 

Team Hippo

Noté 5 sur 5 étoiles

Bilal made it so easy to get a car I…

Bilal made it so easy to get a car I was after despite being at work. Was so easy and would use them again

8 juillet 2025
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Réponse de Hippo Motor Finance

Hi Sophie,

Thank you! We’re so glad Bilal made it easy for you — we’ll pass this on to him. We really appreciate you choosing us and hope to see you again.

Team Hippo

Noté 5 sur 5 étoiles

I am looking for a good car and found…

I am looking for a good car and found the hippo motor finance company who fulfilled my need without any delay. I truly appreciate the staffs dedication about dealing customer and fully understanding support. Hippo is the best to make your daily life better forever. Thank you very much for your wonderful service.

3 juillet 2025
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Réponse de Hippo Motor Finance

Hi Bhagirathi,

Thank you for such wonderful feedback! We’re so pleased we could help you find the right car quickly and that our team’s dedication made a real difference. It means a lot to know you’d trust us to make life that bit better.

Team Hippo

Noté 2 sur 5 étoiles

not great

From start to finish I found the whole thing very stressful, I'm 73 and not very computer saving however my son was helping me and he was stressed. I did in the end get the car I wanted but I would not like to go through it all again. I think this process could be much more user friendly and the operators should give you options at the start. The operators were ok but I never felt they were there for me it felt like I was just another number in a queue. They kept in touch with text but sometimes I had to call it was very inconvenient. I'm glad I'm now at the end of this process and about to receive my car. My son who helped me has used your service before and found it very good. He has told me this has put him off being so complicated. Such a shame but I am honest if nothing else and this is the way we found it.

1 juillet 2025
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Réponse de Hippo Motor Finance

Hi Morag,

We're truly sorry to hear that your experience was stressful and complicated, that’s absolutely not the journey we want our customers to have. We appreciate your honesty and take this kind of feedback very seriously.

While we're glad you received the car you wanted in the end, we completely understand how the process felt overwhelming at times, especially with the reliance on digital steps. We’re reviewing how we can make things clearer and more user friendly, especially for customers who prefer more guidance and simpler options from the start.

Thank you again for sharing your experience, and please accept our sincere apologies for the inconvenience caused.

- Team Hippo

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service! From our initial contact to the handover Hippo Motors were fantastic. Tom Beeres was really patient and couldn’t be more helpful. Our delivery driver John was very thorough when showing us the car layout and operating the vehicle. 5*s well deserved.

18 juin 2025
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Réponse de Hippo Motor Finance

Hi James,

Thank you for the wonderful feedback! We’re delighted Tom and John made your experience fantastic from start to finish. Your 5-star rating means a lot to us.

Team Hippo

Noté 5 sur 5 étoiles

hippo life total disaster

after5 weeks still not anyway forward a total joke you phone never in office told they will phone back in an hour 27 hrs later gave me a tel no to go straight in 10 phone calls made none answered and when trying to leave a message told box was full absolutely dreadful i wouldnt recommend to anyone

13 mai 2025
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Réponse de Hippo Motor Finance

Hi James, 

We’re really sorry to hear about your recent experience and completely understand your frustration. This is not the level of service we aim to deliver, and we sincerely apologise for the delays and poor communication you've described.

We’re glad to see that you’ve now received your new car, and we hope you're happy with it. If you need any further assistance or support, please don’t hesitate to reach out to our Customer Care team at customercare@hippomotorgroup.co.uk, we’re here to help.

Thank you for your feedback.

-Team Hippo 

Noté 5 sur 5 étoiles

Great customer service

5 star for Tom

28 mai 2025
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Réponse de Hippo Motor Finance

Hi Marcin,

Thank you for the 5-star rating for Tom! We appreciate your support. 

Team Hippo

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