Hippo Motor Finance Avis 

5 star for Tom

Good people skills from the person I spoke to. Kameel explained everything well. He made the whole experience easy for me

We have been with Hippo for over 10 years, they are amazing. We always look elsewhere to check prices but always come back. They always find us the best deals 😁

Always extremely helpful and available when needed

Harvie was handling my application, he took time to help find the car I was looking for, however, the financier pulled out. He organised for other funders and soon I was on board.
He never gave up on me regardless that I was made to explain my income a few times, he kept on looking for the help I was so in need of
Thanks
It's the personal touch to your clients
Great work

Truely amazing company and inform you all the way through. Quick turn out and they are friendly polite and very helpful. Zac was truely amazing

I recently purchased a vehicle through Hippo Motor Group and wanted to highlight the exceptional service I received from my account manager, Kayleigh. From the very beginning, she was professional, helpful, and made the whole process smooth and stress-free.

After receiving the vehicle, I encountered a Key battery issue. Kayleigh picked up the issue quickly and took full ownership, resolving it efficiently and keeping me informed throughout. Her support both before and after the sale was outstanding – she’s a real credit to Hippo.

I’d also like to mention Paul, the car handover specialist, who was great on the day I collected the vehicle – friendly, informative, and made the process seamless.

Easy and efficient service.

It has been several weeks since I first raised concerns regarding the vehicle provided to me by Hippo, yet I have not received any response or assistance. This lack of communication is both disappointing and unprofessional. Remaining silent will not resolve the issue; it requires attention and resolution. John Murphy requested that I take additional photographs and submit them last week which i did, but It has not even received any acknowledgment.

A painless and thoroughly transparent process from start to finish. Gareth was on point with every question I had and worked hard to get exactly the car I wanted. Thanks Gareth, you are a credit to the company.

Great company Ruby Hough found me lots of options in my price range with what I wanted,great customer service.Easy quick process and great communication I would highly recommend and definitely use again

Andrew Gill was incredibly helpful throughout the process. Helped me find the right car for me and hassle free.

It wouldn’t let me give 0 stars! The worse company I’ve ever had to deal with! I lost sleep for days over the lack of communication from this company! No one ever got back to me when I had a problem and if they did it was 5 minutes before closing! I never ever got my car it was taking over a week for the finance company to send the money over to hippo and still nothing! I never got an apology even after emailing to say how upset and distressed I was! I asked for everything about me to be removed from hippos system yet I still recieve emails up until last week! You will never get your car I’m sure it’s a fake company! I almost sold my car I have now to get a car from hippo thank goodness I didn’t or I would have been left without any car! Do not use this company!

Toby was really kind and helped me find the right car by giving me a lot of options.

Everything was clear and straightforward. No hidden agenda. Overall I am happy and would recommend this company to my friends and family.

A very helpful young man. Made the experience very easy and understandable thanks once again

A complete lack of communication and support for me as a disabled person. I've been fobbed off and ignored—this has been exceptionally poor service from the start until thus far.

The first interaction I experienced - I got trains from Glasgow to Blackburn, including a taxi.
On arrival, I waited for a lengthy period of time before I got seen to... and then told that the car was outside.. it wasn't. The EV car arrived ~10 minutes later and it was visibly dirty, and only charged to ~20%. It was covered in stone chips but it was fine, its a second hand car.

There was no handover, it was "sign here mate" thanks for your business... and... that was it. I didn't know where the lights were located and I drove on the motorway which was pitch black. Please bear in mind, I am disabled (TBI) and the obvious, isn't so obvious.
I was sold an EV with a defective battery. Hippo Motor Group told me that the garage couldn't take the car back within the 14 day cooling off period, not fully - and there were charges (excuse the pun... the thing that the car didnt have). This was an online purchase and I'd never seen the car in person.

On arrival the second time, after exchanging emails back and forth, I drove from Glasgow to Blackburn (~4 hours), I'd phoned ahead and apologised for my delay - no one had told me how to manually release the EV charger (which was stuck in the car) and me having to stop for an hour to charge 3 or 4 times. I got there with 5 minutes of spare (15:55), and the Manager knew nothing about the situation, were laughing in his office when I'd asked to see him. The salesman had a huge grin on his face telling me to go have a seat. I was told that the car was located in Corby, not Blackburn (this is the first I'd learned of this) and done NOTHING to assist me ("I'd love to help you but there's nothing I can do here.")
No courtesy car could be afforded to me - "that's only for people who've been in accidents..."
? I'll go reverse the mini into a wall then... how nonsensical.

The store proudly displays numerous awards in a glass cabinet, yet the level of service provided doesn't reflect those accolades. "Hassle-free"? What a joke—this experience has been nothing short of hellish.

I called earlier today to discuss this problem, but no one has bothered to return my call. It is incredibly disappointing - they have failed their customer service/ management.

Edit: My name is Michael Leonard, and you are welcome to phone me at any time—this is precisely what I’ve been waiting for. To address this.

If this issue is not resolved soon, I will take legal action to seek reimbursement and address the poor handling of this situation. Hippo Motor Group has failed to meet disability confidence standards and is in violation of the Equality Act and the Disability Discrimination Act (1995)

I'll see you in court if this isn't addressed.

Really quick and easy

Tyler Barsby was brilliant from the moment I enquired, even with some issues relating to the car , he promptly sorted this and found me an alternative, nothing was ever too much trouble, and I asked a LOT of questions

Absolute superstar, 5 star service throughout