HomeFuels Direct Avis 

As a Doctor, I am familar with working under great pressure but if I behaved like some of the employees of this company I would probably be had up for professional misconduct. How can it be that on 3 seperate occasions I have been notified of a delivery date and no oil for delivery has ever turned up. In one case despite clear delivery instructions being issued a fictitious delivery was attempted an hour before the properties gates were opened??? Even worse, it turns out that the so called delivery was in fact a lie. So stupid are some of the operatives it never occurs to them that some customers have CCTV and can see if any attempt to deliver something has in fact taken place. In this case the video evidence is clear and NO fuel tanker ever appeared with any oil at any time that day. I would like to assume senior management would be appauled that in a time of need some of it operatives are behaving in this disgusting manner towards their customers who's money Home Fuels Direct has already banked. In a telephone conversation with a female advisor I was told that delivery instructions were not possible to fulfil and she was not interested in a video proving the deception regarding a fictitious delivery???
I am now contacting my MP to bring this companies behaviour to the attention of the government officials who are monitoring these cowboys and just maybe they will be made to answer for their contempt towards their customers.

Delivered on time as planned. Would have been 5 stars, if the delivery request to split the load between two adjacent tanks had been followed. Is there any chance that you can still fulfill this request?

Ordered my fuel on 27th February. Had a delivery date set as the latest 13th March. This date came and went. I called on that Friday to be advised that there were delays in getting the fuel out from Avonmouth and that they would try and expedite this as my fuel had run out by then. I have 3 children at home with no access to hot water. That weekend came and went. I have emailed and called several other times, sometimes told to call back after 4pm (nobody ever picks up after 4pm and the call cuts off after being on hold for 20 mins). I eventually received a text to advise my delivery was coming 20th March! They always arrive early so i was up and ready to ask the driver to slow pour the oil due to the tank being early. I then received an email receipt to say that they had tried to deliver but the road was closed or blocked and they were unable to get to the tank!!! The lane has been open all morning, a lorry delivered to the building next door but did not obstruct the lane as I was out waiting for said delivery. I called and waited on hold again to eventually get through to be told that the driver will not come back and i will have to wait again for a new delivery date and call back after 4pm! I am so cross and really upset with the total lack of communication, the poor people fielding calls that have not been given any tools to sort this out and for the poor attempt to deliver the fuel! Am I to wait another week to get the delivery? I cannot afford to cancel the order and re order elsewhere at the new ridiculous price and the whole experience has been so stressful. I am 23 minutes away from the depot and have never had issues like this from HomeFuels. I understand with everything happening in the Middle East it has made things difficult, however, the shear lack of communication and information is not acceptable.

Our oil delivery is now way overdue having placed on order on 3rd March. There has been no update on our delivery since 4th March and customer services are not returning emails or responding to call backs. We have been without heating and hot water for over a week despite payment for oil having been taken.

Don’t touch them with a barge pole . Before the current crisis we placed an order for 1500 litres , due to a faulty meter we were very low on oil . Promised delivery dates came and went and you have no way to contact them apart from email which they never reply to . We cancelled our order and placed it with a family run local company had the delivery the next day . It was 2 p a litre more but who cares job done .

With all the reports of orders being cancelled and not turning up it was refreshing that Home Fuels Direct kept their word and honoured the price made on the 3rd March and delivered on the 19th March. Very happy customer ****

I have sat in all day waiting for my delivery. Nothing. They have my money, so I can’t order anywhere else, I am down to the very last drops of oil, so no hot water. So stressed.

Ordered a full tank of heating oil on the 10 th of march, it had gone up from around £612 to £1360.
Decided I would cancel that order , and instead ordered 1/2 a tank,, (hoping that the price would maybe go down again soon)
I was told a rough time for delivery , and that they would ring to confirm the price the day before delivery.
I have since made numerous phone calls and sent emails,,, but had no response , as I have not received any confirmation of any delivery ,, and sill have not had my money refunded.

Homefuels what an absolute disgrace you are. Ordered 500litres on 3/03/26, recieved a text for delivery on the 12th. No show with this. Emailed customer service 3 times since the 13th March. Today found you cancelled my order with no notification or reason. Absolutely disgusting that you are not honouring your customers orders without a follow up at the very least.

This was my first time using HFD.

The order and payment went through very quickly and easy. A delivery date was issued straight away.

The delivery did not arrive on the scheduled date (but alas deliveries can and likely will take longer because of the current crisis and over-subscription which comes understandably due to the panic this is causing).

The delivery arrived 3 days later which is well within the 30 day delivery period.

So, I am both happy and grateful to have received my order.

What would have improved my experience further would be if HFD had sent me a message to say they were delayed and running a bit behind, I imagine this one thing would help customers like myself put their minds at ease during this time of crisis in the oil markets.

First time using HomeFuelsDirect and I will give four stars and the reason I didn’t give five is just like some reviews they didn’t reply to the one email I sent, I too ran out of oil and wanted oil urgently. I had a cold house while I waited the two weeks for my delivery which was delivered on the day the website said it would arrive when I tracked the delivery.

I am glad I didn’t read the negative reviews or I wouldn’t have ordered my oil from HFD

KW Date oil was ordered 3/3/2026

Easy to order, prompt service, competitive pricing.
RAK

AVOID AVOID AVOID!!!

We placed an order weeks before the oil fiasco for delivery on or before the 13th March.
Lo and behold like everyone else our delivery hasn’t turned up.
We call Certas, get told it’s loaded on to the next vehicle and can you guess what? It still doesn’t show up!
We have phoned every number online and been fobbed off with excuses each time.
We’ve emailed and had no reply.

Home Fuels Direct should be ashamed of themselves leaving us out of pocket and without oil with young children in the house.

AVOID THIS COMPANY LIKE THE PLAGUE!!!

Just received my first delivery from this company, highly recommend, delivered on time, no problems. GS

So far, so good. Competitive pricing and easy to order. Now the crunch......in view of Trump's actions, will I get my liquid gold in anything like the timeframe indicated?

Ordered 500L heating oil on 03/03/26, they said it would be delivered by Tuesday 17th March… low and behold it hasn’t been delivered. It has been ‘scheduling for delivery’ since 04/03/26 and not updated. I’ve Had no communication what so ever… I have a 5 month old baby and a 3 year old. I have now run out of oil and have no hot water.. oh and they have taken the money… I’m on maternity leave and will have to and find more money to order from somewhere else…. This is not acceptable! Do not order from them 😡

Managed to order 500 litres at a difficult time. Home Fuels always come through. Thank you. Ordered 17 March for hopefully delivery next week to a very cold house! SH

Ordered 02/03/2026 delivered today 17/03 as scheduled.
Driver very efficient and friendly and reversed down narrow lane with no complaints.

Thank you

Absolutely horrendous experience. They are quick at taking your money but unable to deliver oil. Zero customer service. Avoid at all cost.

Ordered and paid for oil 3 weeks before the price hike. Two missed deliveries with no update whatsoever. Spent hours on the line with Certas (parent company), each time being told a different story, either vehicle breakdown, or they sent the wrong vehicle. Eventually, they cancelled the order saying they can’t find a suitable vehicle. No one ever calls the customer to explain why, only a cold email and I haven’t even received the refund.

By this point, oil price has gone up from 62p to 144p. My heating oil is finishing. When price goes up sharply like this, they just cancel order and forcing customer to pay more. Absolutely disgusting company!

Order: CLEM0423146

Ordered oil approx 3 weeks ago and was told a date of on or before. They confirmed a couple of days before that delivery would be on a certain date. Our oil has still not been delivered and I have not heard a thing from them or had my account updated. I have emailed, messaged etc but no response. I know everywhere must be busy but I have now had to turn our boiler off so we have no heating or hot water.