HomeFuels Direct Avis 

Fuel delivered on the date I was told when ordering, may not sound out of the ordinary but given the state of oil supply currently this is really good. No cancelling orders because the oil price had shot up. I paid 84ppl – 50+% more than my order in Dec 25 but given BJ were quoting over 100ppl at the time of ordering I can only praise HomeFuels/Certas for sticking to the order.
Ordered 03/03/26 Delivered 17/03/26 PL

HomeFuels Direct failed to deliver and we have now run out of fuel. The usual rate is around 300 pounds, and this time it was around 670 - over double. They did not notify us that it would be late, and there is no number for their customer service. The only number they provide is to Certasenergy, who then "contacts" Homefuels on your behalf. No new date provided, and no discount for our troubles. Very telling that they've switched comments off all their social media because they know they consistently let their customers down.

I ordered 1500l just before the price shot up, but my oil never arrived.
I sent a query using their web form, and an email - no response.
Eventually got them on the phone - they claimed their driver could not get their 4 wheel tanker down my road.
Every oil delivery I've had over the past 10+ years has been in a 4 wheel tanker!
I explained this to them, and explained that the bin lorry is able to get down my road every week without issue.
They said they would attempt to re-deliver, but the next day I got an email from them saying their smallest tanker was too big to fit down my road, and that my order had been cancelled.
In my reply I said that if they didn't want to deliver the oil which I had already paid for, they could buy it back from me at the current retail price. This seems fair - they'll resell it at this price.
Again, no response...
DO NOT USE HOMEFUELS DIRECT!!!

Update 24/03/2026:
Last week I sent an email to the Customer Relations address with the details requested.
As expected, I got no response...
I had to reorder with another supplier at more than twice the price.
They delivered it in a 6 wheel tanker and had no trouble getting down my road.
The blatant profiteering by Homefuels Direct needs to be stopped!

Unfortunately our heating oil was not delivered by the date specified, and we have now run out. We were not told that the delivery would not arrive, and now have no idea when it may come. With a small child in a rural area we are left with no heating or hot water. We have not had any response to our email asking if and when the delivery will arrive. We are not sure if we should try to order directly with a local supplier, as we have already paid for our order with home fuels direct. My advice is avoid this company and order directly from a local trusted supplier. Very disappointed amd left in limbo.

Competitive price ,oil ordered on 2/3/26.Oil delivered today as promised.A very good service. C P, Order Date 2/3/2026

Order was delivered short by 30 litres. I contacted home fuels but they have not got back to me at all.

Complete scam?! Spent over £1800 on fuel. Delivery didn’t turn up. No way to speak to someone. No answer on emails. They’ve just robbed me.

We placed an order a week before the problems in the middle east, paid for it and then had to wait 3 weeks before delivery even though we were really low on oil.
Trying to get any sense out of them is a nightmare.
Many many phone calls waiting 20 plus minutes, waiting for a promised call back that never happened.
E mails not even answered.
WE WILL NEVER ORDER AGAIN AND WILL RECCOMEND OTHERS NOT TO USE THIS COMPANY.

Failed to deliver on three promised dates.
When phoning, get cut off after 25 minutes on hold.
Ordered on 01.03.26 and still waiting to hear on 16.3.26.
Not good.

Home fuels Direct have an efficient ordering system keeping us informed at all times.
Oil delivered on the promised date at the promised price by a friendly delivery driver.
Very impressed with this company. I would certainly order from them again.
C.L.

We always use Homefuels Direct - great prices and quick delivery! BC

It seems that most of the negative reviews come from people who placed their orders too late. We’ve used HFD many times and our experience has always been positive. Occasionally deliveries have arrived a few days late and other times a couple of weeks early. However, once you receive confirmation, dont worry, they will honour the contract. As long as you order well in advance, you’re unlikely to be disappointed. HB 24/02/26

Booked some home heating oil on the busy morning when there was immense demand for fuel, the website couldn't handle the traffic and was understandably unresponsive with the prove per litre rising by the minute. I booked my refill just before the price hike and HomeFuels Direct honoured this process despite other companies cancelling orders and re offering at a higher price.

Ordering was easy no problems with delivery.
PH 01/03/26

I ordered heating oil on March 1 for delivery March 13. It was confirmed on March 2 and has remained "Delivery Scheduling In Progress" ever since. I am pretty sure that it will be cancelled, for some spurious reason. I will eventually be refunded and will be forced to buy at double the price. It happened before with Boiler Juice, but up until now, not with Home Fuels Direct. I understand the global situation and realise prices have gone up, but would they pass on savings, if they fell? Also Home Fuels pride themselves on "transparency". Let's wait and see...

5 hours later - email, Delivery on 17th. I'll update

IOrdered on 2 march, 500 litres,confirmed delivery date of 7th march but account says on or before 16th March.
Given the other reviews, I highly doubt we will get this delivery on Monday.
Have emailed several times and called just to be put on hold and then disconnected.
Will review again IF we ever get delivery!
Absolutely shambles...usually go with boilerjuice but thought we would give them a try.

Quick response on TP, have now emailed so will wait to hear back as deadline for delivery is today.

Home fuels always deliver on time and are usually completely priced.
This order was very expensive but expected due to the problems in Iran.
SCS

Complete lack of communication regarding an order placed over two weeks previous...And paid for in full.
Whilst appreciating the current problems it is the total lack of information about the order that is so completely unacceptable.
HomeFuels is owned by Certas Energy a major (and I thought) respected UK fuel distributor. To blank off customers who have paid weeks ahead of delivery is a shoddy way of treating them....I am left completely in limbo...no info no apology and above all...No Fuel.

The response below is an insult as they already have a message from me directly and only serves the fact that they are in fact ignoring all communications. Utterly outrageous

One star as no option to leave zero. First time using this company and was very easy to order and money taken from card same day. However that’s the only slightly positive thing. No update on tracking from the day ordered 3/3, no oil delivered and have had to lower the thermostat to avoid heating the house. As an asthmatic this is never a great thing to do and with the chilly temperatures has now resulted with me becoming ill. Have enquired online many times and had one response with no actual information as to when it will arrive. Don’t want to order anywhere else firstly due to the ridiculous prices now and secondly if a miracle occurs and this order gets delivered there will be no room in the tank. I can imagine they are inundated with messages and finding it difficult to respond, but very nice for them that they have no problems taking and retaining your hard earned money! Would appreciate anyone giving me a phone number so I could actually speak to someone - any update however bad the news is better than being ignored. My advice if you need oil anytime soon don’t use this company. My delivery date was and is still showing on or around 12/3. Perhaps the company could use our money to invest in a tracking system useful to the company but most importantly its customers?

Easy to use website, competitive prices and just waiting for the delivery

Update - delivery was delayed by three days probably due to the current global issues. But good and delivery good. One small thing, have completed reviews twice now but have never received the fuel additive promised.