HomeFuels Direct Avis 

Order fuel 3 weeks ago for delivery on Monday 9th March but they just never turned up, no notice of a delay or any contact of rebooking the delivery. Just taken my money and ran.
Read negative reviews on here since and sent emails to the email address they ask you to contact but you don’t here back.
Phone them and your immediately put on hold which cuts out after 20 minutes.
Do not book oil from them, they don’t deliver and steal your money.

Ordered oil 23/02/26 and money taken from my account immediately. Oil was supposed to be delivered by 10/03/26 and did not arrive. I have had no response from Homefuels Direct AT ALL after several emails. I contacted Certas on 10/03/26 and they were unable to advise a delivery date. I now have very little oil left, I am without heating and only turn my boiler on for hot water for a shower and then immediately turn the boiler off again. This is absolutely disgraceful, allowing customers to freeze in their own homes and have no access to hot water. Homefuels Direct and Certas, YOU SHOULD BE ASHAMED OF YOURSELVES! I paid in good faith 10 days before the conflict started so to use this as a reason for non delivery is not acceptable.

I have been ordering via Homefuels Direct for many years now, having swapped from another very well known comparison site, after continuously paying more than the average and horrendous customer service. HFD have been 5 star to date, even honouring my recent delivery, at the same price I ordered with no hassle at all. Drivers are always fabulous, great company.

Great service Driver very helpful, my site location of oil tank involves pulling hose to tank location up a hill , which is physical hard work but he just got on with it with no complaining.
Also big credit to home fuels for sticking to my pre-order price as I only just ordered my oil just a week or so in advance before the war in Iran started , and I’ve heard a lot of other heating oil companies cancelling pre -order as the war started, so they could charge customers extra .
So thank you home fuels for sticking to original price👍
Many thanks

Delivery supposed to be on Thursday 12th but failed to arrive despite email confirming date. No text giving any information as to what was happening. No contact numbers on the website so contacted versus who put us through to sales who were very helpful and said delivery would be on Saturday 14th now. Do not have a lot of confidence though due to previous failure and no updated delivery date has been emailed as confirmation.

Paid over double for what I usually pay for 500 litres. Given a date for delivery and that has now passed. Website has no contact numbers and they didn’t contact me to inform of delivery being delayed. Had to call Certas whose address is at bottom of website. They didn’t have a clue when delivery would be. Absolute joke. Profiteering from current situation. Charging over double usual price. If you can’t supply on time do not offer a delivery date. Who knows when it will arrive?????

Oil not delivered on the delivery date they provided and no response to email. No telephone number so it’s impossible to speak to anyone. Quite frustrating!

Gave clear information which is very useful during the US and Israeli war crisis.Much appreciated - BC

I ordered on 01.03.26 and my oil was delivered today, ahead of schedule.
Thank you HFD for amazing service especially considering everything that is happening in the world right now.
MG 01/03
E2K90424507

Delivery was refused due to tank issue. Company have yet to respond to multiple mails after 24 hrs. You have my money, when are you redelivering? Just contact me!

Twice now we've ordered heating oil, they've confirmed a delivery date and that date has passed with no delivery. The very least they can do is to send an email and say delivery has been delayed but they don't. And they make it impossible to get in touch. You send messages and never received a response. Not good enough

Update: interesting that they're fast to respond to negative reviews but not general queries or resolving issues

order placed on the 23 feb and STILL NO OIL DELIVERED
absolute shambles was told the 5th march still nothing then told 11 march early morning still no fuel now system shut down due to lack of oil so no heating or hot water and no reply from Homefuel after 15 emails

Highly recommended. A couple of days late on the delivery but they honoured the order despite extenuating circumstances due to the Iran war.

Thank you. Would use again. 03/03/26 HM

placed my order was kept informed all the way,
reasonable price not like other companies who raised the price very quickly.
will use again.

After searching for prices and prompt delivery, Home Fuels came out top. Their website is easy to navigate and, so far, all has been brilliant and efficient.

Very straightforward ordering process.

Easy to order , best price available.
EWD 12/03/2026

You think a company is great because the price is right and the delivery time is good, but the true measure of a company is when there is a problem. I have now had a problem and they have become a nightmare company to deal with, they delivered the heating oil to the next door neighbour's, they admitted responsibilty but after many phone calls and e-mails they have still have not resolved the problem, it has now got to the stage I will have to move to the small claims court to resolve this, so if you think a company is great. You recommend that all your neighbours and friends use them, hold off until they have a problem and see how they resolve it. In this case, it's been terrible; they say it will be resolved, then they just ignore their promises. Luckily, I had enough money to pay and reorder another 1000 litres, or I would still have no heating today. You need a reliable company, especially in the winter when you need them the most, but not HomeFuels Direct.
UPDATE 25/03/2025
In the end, Jill Miles from customer relations was like a "dog with a bone" and sorted it all out, and all was resolved. If only more companies had a "Jill Miles".