I have recently been contacted by my broadband provider, who urgently need to make changes to it. I realised I needed to ask whether I needed permission from Home Group & did Live Chat with a lovely l... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Customer service is always spot on nothing is too much trouble not sure who j was chatting with today but looked into all my queries. The work we had done last week by the joiner and electrician was... Voir plus
L'entreprise a répondu
I haven’t got much positive to say about home group. I bought a shared ownership flat, only to find out some months later when water was seeping into the walls that they never connected the pipe under... Voir plus
L'entreprise a répondu
Дуже приємне спілкування з Ріс. Все повідомив допоміг, навіть вирішив проблему з перекладом мови. ВІДПОВІВ НА ВСІ ЗАПИТАННЯ . ДАВ БЕЗЦІННІ ПОРАДИ. Дякую. Це більш приємне спілкування ніж 30... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Coordonnées de contact
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Royaume-Uni
- 0345 141 4663
- homegroup.org.uk
4,1
Bien
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great communication!
1 avril 2026
Avis spontané
Réponse de Home Group
Hi there!
Thank you for the great 5⭐ review!
We’re really glad to hear you were happy with the communication.
If you ever need any further assistance, we’re always here to help.
Thanks,
Reece
Always had a decent experience with the…
Always had a decent experience with the home group, they’ll do anything to help, and today was just clarifying repairs I have planned the dates they’re going to be done on!
31 mars 2026
Avis spontané
Réponse de Home Group
Hi Angela,
Thank you for the brilliant 5⭐ review!
We’re really glad to hear you’ve consistently had a good experience with us and that we could help clarify your repair dates today.
Kind regards,
Reece
Réponse de Home Group
Hi Sandie,
Thank you for so much the great 5⭐ review!
We’re glad to hear Adriel was efficient and helpful with your query.
We will make sure this feedback gets to him.
Kind regards,
Reece
Had to leave disabled property 10year…
Had to leave disabled property 10year absolute nightmare flooded 40 times never replaced plasterboard ever in 10 years ,put in temporary accommodation with no heating or hot water for 9 months ,had to leave and give up tenancy disabled in wheelchair ,worst housing accosation ever should be removed from council listing, Adrian, Edinburgh
30 mars 2026
Avis spontané
Réponse de Home Group
Hi Adrian,
We’re very sorry to hear about the experience you’ve described and the impact this has had on you. We understand how distressing this must have been, particularly given your circumstances.
The concerns you’ve raised are very serious, and we’re sorry to hear that you feel so let down. We would welcome the opportunity to look into this further and review what has happened in full.
Please contact us directly so we can investigate your concerns.
Thanks,
Reece
The agent was direct and helpful
The agent was direct and helpful, Quickly forwarding my query to my Housing Manager. There wasn't much of a waiting time to talk to an agent, which was good.
27 mars 2026
Avis spontané
Réponse de Home Group
Hi Kells,
Thank you so much for the great 5⭐ review!
We are glad to hear our team was efficient with your query!
Thanks,
Reece
Réponse de Home Group
Hi Mr Catton,
Thank you so much for the 5⭐ review!
We appreciate you taking the time to leave this review.
Thanks,
Reece
Got the answers I was looking for.
Got the answers I was looking for.
When you log on you provide your details, why do you then have to provide them all again, there is also a reference number allocated to your repair, it just seems like duplicating work and taking up more time.
25 mars 2026
Avis spontané
Réponse de Home Group
Hi Anne,
Thank you so much for leaving us a 5⭐ review — we really appreciate it.
We understand how frustrating it can be when you're asked for information more than once. Unfortunately, we don’t always receive all the required details on our end, so at times our advisors may need to request additional information to ensure we meet Data Protection requirements.
We’re currently reviewing this process to make the service smoother and more efficient for our customers.
Thank you again for bringing this to our attention.
Thanks,
Reece
Réponse de Home Group
Hi Mandy,
Thank you so much for the 5⭐ review!
We are glad to hear you got what you needed.
Thanks,
Reece
Repairs required reported using online…
Repairs required reported using online chat very efficient polite and friendly someone coming tomorrow to attend Repairs very happy with service received 🙂
23 mars 2026
Avis spontané
Réponse de Home Group
Hi Jp,
Thank you so much for the 5⭐ review!
We are glad to hear you are happy with the service and the advisors were polite and efficient.
Thanks,
Reece
Amazing how this time something was…
Amazing how this time something was actually going to happen
23 mars 2026
Avis spontané
Réponse de Home Group
Hi John,
Thank you for taking the time to leave us a 5⭐ review!
We are glad to hear you had a good experience.
Thanks,
Reece
He answered my question straight away…
He answered my question straight away and was very polite
20 mars 2026
Avis spontané
Réponse de Home Group
Hi Abigail,
Thank you for taking the time to leave us a great review.
We are happy to hear that our advisors dealt with your issue efficiently.
Thanks,
Reece
Yvonne helped with my rent account…
Yvonne helped with my rent account situation.
19 mars 2026
Avis spontané
Réponse de Home Group
Hi Briony,
Thanks for the great 5⭐ review! We’re glad Yvonne could help with your rent account.
Thanks,
Reece
Sorting the problem out
18 mars 2026
Avis spontané
Réponse de Home Group
Hi,
Thank you for taking the time to leave a review.
We're pleased to hear one of our agents was able to help you with your issue.
Kind Regards,
Reece
Homegroup chat
Used homegroup chat this afternoon to discuss repairs and got help from gavin. Very helpful and quick to respond to questions
17 mars 2026
Avis spontané
Réponse de Home Group
Hello Morris
I am so glad you could stop by and leave Gavin a 5* review i will pass this on to him and i am glad he was helpful for you.
Kind regards
Stephenie
Quick response and straight to the…
Quick response and straight to the point and helpful
12 mars 2026
Avis spontané
Réponse de Home Group
Hi Gemma,
Thank you for taking the time to leave a review.
It's great to hear the service you received was clear and efficient.
Thanks,
Reece
Timely response
Timely response, and enquiry quickly handled on web chat bot
11 mars 2026
Avis spontané
Réponse de Home Group
Hi Justin
Thank you for reaching out and leaving a 5* review we appreciate it and i am glad your enquiry was handled quickly.
Kind regards
Stephenie
Réponse de Home Group
Hello Sophie
So sorry to hear you you feel this way we would appreciate if you could get in touch with us about this and we can help resolve this. You can contact us on 03451414663 or use the live chat function.
Kind regards
Stephenie
Clyde was helpful and friendly
Clyde was helpful and friendly
Great service.
Thank you
10 mars 2026
Avis spontané
Réponse de Home Group
Hello Clare
I am glad you found our service friendly and helpful and you got the support from Clyde. He will be grateful and i will pass this on.
Kind regards
Stephenie
The customer service called Clyde was a…
The customer service called Clyde was a great help thank you for sorting this out
9 mars 2026
Avis spontané
Réponse de Home Group
Hello Anton
Thanks for stopping by and leaving Clyde 5* review i am glad you got great customer service and im sure Clyde will appreciate it. I will be sure to pass this on.
Kind regards
Stephenie
Reece was very helpful and overall I…
Reece was very helpful and overall I have a very good experience with HomeGroup!
6 mars 2026
Avis spontané
Réponse de Home Group
Hello Ramona
Thank you for stopping by and leaving us with a 5* review and i am so glad Reece was helpful to you and you had a good experience i will be sure to pass this to him and pass your comments.
Kind regards
Stephenie
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.