Customer service is always spot on nothing is too much trouble not sure who j was chatting with today but looked into all my queries. The work we had done last week by the joiner and electrician was... Voir plus
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Lisez les avis des autres
My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Voir plus
L'entreprise a répondu
Дуже приємне спілкування з Ріс. Все повідомив допоміг, навіть вирішив проблему з перекладом мови. ВІДПОВІВ НА ВСІ ЗАПИТАННЯ . ДАВ БЕЗЦІННІ ПОРАДИ. Дякую. Це більш приємне спілкування ніж 30... Voir plus
L'entreprise a répondu
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Coordonnées de contact
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Royaume-Uni
- 0345 141 4663
- homegroup.org.uk
4,1
Bien
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely horrible experience with home group scotland, dundee
Absolutely horrible experience trying to get them to deal with music blaring neighbours for over 4 month and still ongoing from april, they have been less than helpful. Completely ignore the noise app even though they tell you to use it and you send recordings for months. Wouldn’t trust them to run a sweetie shop. Avoid living under home group if you can.
Edit: jason i have been contacting homegroup since april 4th, im currently getting rubbered from my housing manager, waiting on a stage 2 complaint response from home group. Im done contacting yous and your reply is a joke, like i have just been sitting doing nothing and 4 months in i decide instead of contacting yous i do a trustpilot review like what? Try getting them to contact me more than once a week if im lucky.
6 avril 2026
Avis spontané
Réponse de Home Group
Hi Josh,
I'm sorry to hear of the issues you are having at the property. You can give us a call on 03451414663 and speak directly with our ASB team or use the live chat, and we can see if we can help you resolve the issues. I have attached a further link below
https://www.homegroup.org.uk/contact-us
Kind regards
Jason
Clyde service was very good on the…
Clyde service was very good on the chat. He answered the questions I put to him giving reference numbers and timescale of when the departments will be in touch.
5 août 2026
Avis spontané
Réponse de Home Group
Hello Judith
Thanks for taking your time to leave a review for Clyde he will appreciate it and i will pass it on.
Kind regards
Stephenie
Once in contact they were prompt in…
Once in contact they were prompt in answering my questions.
5 août 2026
Avis spontané
Réponse de Home Group
Hello Robert
Thank you for coming by and leaving a 4* review and i am glad we were promt in helping you
Kind regards
Stephenie
Every time I have had an issue it has…
Every time I have had an issue it has been dealt with promptly
4 août 2026
Avis spontané
Réponse de Home Group
Hi Ashley,
Thanks for the 5* review
We are so happy to hear that your issue was resolved promptly
We are more than happy to help.
Thanks, Jason
Clyde was very helpful
30 juillet 2026
Avis spontané
Réponse de Home Group
Hi Jody,
Thank you for the 5* review!
We are glad to hear that Clyde was helpful
Thanks,
Jason
Clyde was very helpful with the problem…
Clyde was very helpful with the problem at the property
29 juillet 2026
Avis spontané
Réponse de Home Group
Hi Guest,
Thank you for the 5* review!
We are glad to hear Clyde helped with your problem
Thanks,
Jason
Contacted Yvonne on live chat and she…
Contacted Yvonne on live chat and she was very helpful in direct me to the right help
22 juillet 2026
Avis spontané
Réponse de Home Group
Hello Sarah
Thank you for coming by and leaving a really great review fr Yvonne i will pass this on to her
thanks
stephenie
Réponse de Home Group
Hi Lois,
Thank you so much for taking the time to leave such a great 5-star review
We really appreciate it
Kind Regards,
Jason
I recieved the help I needed from a…
I recieved the help I needed from a very pleasant young lady
20 juillet 2026
Avis spontané
Réponse de Home Group
Hello Edna
Thank you for stopping by and leaving a 5* review.
KInd regards
Stephenie
Clyde was very understanding and…
Clyde was very understanding and helpful. Easy interaction for someone who doesnt find interacting easy
17 juillet 2026
Avis spontané
Réponse de Home Group
Hi Nicola,
Thank you for the 5* review!
We are glad to hear that you found our online chat helpful and that our advisor was easy to interact with.
Thanks,
Jason
Investigation of suspicious call
My concern was taken seriously and noted on my account and will hopefully inform other customers that there is someone ringing Homegroup customers pretending to be from Homegroup
15 juillet 2026
Avis spontané
Réponse de Home Group
Hi WB,
Thank you again for taking the time to report this issue. And thank you for the 5stars. Hope you have a great day.
Thanks, Jason
Spoke with a lovely advisor called…
Spoke with a lovely advisor called Adriel today. He answered my queries and actually gave me more information about an ongoing issue, as I was left in limbo by other people. Lovely advisor, very helpful and friendly.
14 juillet 2026
Avis spontané
Réponse de Home Group
Hello
Thank you for your 5* review in relation to Adriel i will pass this on to him.
Kind regards
Stephenie
Very easy to chat and got all my…
Very easy to chat and got all my repairs logged ready for the contractors to arrange an appointment to come to repair.
13 juillet 2026
Avis spontané
Réponse de Home Group
Hi Amanda,
Thank you for the 5* review
We are glad to hear that you found our chat easy and got your repairs all booked in.
Thanks,
Jason
Bots
I Usually hate using these bot things but today was a good day straight questions to the point bit disappointed having to wait two days without a kitchen light but hey ho at least it's not winter dark nights and miserable lol
13 juillet 2026
Avis spontané
Réponse de Home Group
Hi Steve,
Thanks for your review. Glad you got your questions answered straight away and did not have to wait too long for your repair.
Thanks Jason
Still have not resolved the issue I'm…
Still have not resolved the issue I'm just getting pushed from pillar to post with no sign of garage getting repaired, very disappointed
regards
Diana Madine
11 novembre 2025
Avis spontané
Réponse de Home Group
Hi Diana,
We're sorry to hear you're still experiencing issues with your garage repair. We've tried to locate your account but haven't been able to find a match.
We have sent you a request for further information.
If you could please get back to us we would be more than happy to try resolve this issue for you.
Kind regards
Reece
Good staff service and quick response
Good staff service and quick response
10 juillet 2026
Avis spontané
Réponse de Home Group
Hi Amanda,
Thanks for leaving such a great review!
We are very happy to hear about great service and quick responses.
If you need further help, please do not hesitate getting in touch.
Thanks,
Reece
Reece was most helpful and I used the…
Reece was most helpful and I used the chat mode and wasn’t waiting long at all.
10 juillet 2026
Avis spontané
Réponse de Home Group
Hi Faye
Thank you so much for your great 5* review!
We will make sure this feedback is passed to Reece.
If you have any other repairs or queries please do not hesitate to contact us. 😊
Thanks,
Jason
Very quick and easy to use online chat…
Very quick and easy to use online chat very helpful and polite
10 juillet 2026
Avis spontané
Réponse de Home Group
Hi Katie,
Thank you for the 5* review!
We are glad to hear that you found our online chat helpful and that our advisors were polite.
Thanks,
Reece
Very prompt at fixing things as needed
Very prompt at fixing things as needed! Clyde was especially helpful at putting jobs in that needed doing. They have a very useful online account system.
The tenants are another story 🙄
9 juillet 2026
Avis spontané
Réponse de Home Group
Hi Tilly,
Thank you so much for your great 5* review!
We will make sure this feedback is passed to Clyde.
If you have any other repairs or queries please do not hesitate to contact us. 😊
Thanks,
Reece
Excellent customer service
Excellent customer service, resoled my issue immediately
8 juillet 2026
Avis spontané
Réponse de Home Group
Hi Hannah,
Thanks for the 5* review!
We are so happy to hear that your issue was resolved immediately and that you experienced some great customer service.
If you need any further help please do not hesitate by reaching out to us.
We are more than happy to help.
Thanks,
Reece
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