Home Group Avis 

Very prompt at fixing things as needed! Clyde was especially helpful at putting jobs in that needed doing. They have a very useful online account system.

The tenants are another story 🙄

Excellent customer service, resoled my issue immediately

My problem was sorted

I was expecting a simple procedure but instead got sent to the help line.

Reece was very helpful and sorted the issue straight away

This company is not disability friendly when it comes to filling out forms I filled the forms out and I struggled with my learning they emailed asking me to send stuff over so I rang them to say about my learning and I didn't understand what they wanted from me they said I will get a call in 5 days to help me when I got the phone call they said they closed my application because I didn't reply to the email me and my partner both struggle with learning disabilities and I have autism and I struggled with the first application never again will I apply to them was so upset

Great experience Yvonne was very helpful

agreed to pass on message to housing manager to try to sort issue time will tell.

Very helpful and friendly

Sorted my problem quickly thank you clyde

Hi Steph,

Thanks for the reply it would help if you also included a phone number I can contact you directly on? There is only one number in your site which takes you to a call centre and they then send emails so you can be contacted which never happens.

I don’t know what to say to be honest.

I have been in construction and building for some 30 years now. Both in the commercial and residential sectors covering many different types of work and projects.

I have never had so much trouble getting to get confirmation of the defects in this particular flat. I am working on behalf of an elderly couple as they have waited over 12 months for assistance from them - nothing has happened. Hence they have asked me to assist them to get matters resolved both in good time, professionally as I hold a BSc Hons In Construction Management and have dealt with Housing Associations many time in different parts of the UK.

I have visited the ground floor flat on 1 June 2026:

1) Carried out a full survey and photos this is on an 8 page spread sheet with all the photos and costs to carry out the works.

2) Maintenance Manager was away when I sen email but also copied in the general email - no confirmation by email to me.

3) Followed up 8 June 2026 to the Manager and still no reply to my email.

4) I have mad 6 calls and spoke to the contact team and still no response from any on within the Firm.

Clearly not good enough.

As of today I am requesting the couple now get a Solicitor involved and perhaps Home Group will respond.

Any one could have left a 5 star rating about Home Group as its not verified if its true.

They don't qualify for 1 star.

Kindest Regards
Nick Wadey

Got in touch with Home Group chat regarding a leak in my living room. Spoke to Clyde who dealt with the issue promptly and made me aware of what will happen next. Clyde was very friendly and reassured me that the issue will hopefully be taken care of.

Excellent customer service, professional support. All repairs dealt with with ease.

Got through to a live chat advisor very quickly, who helped me report some repairs, all in all a stress free experience.

I've been a customer of homegroup since 2020. Issues go unresolved for weeks/months. One of the main issues we've had ongoing for weeks is that the main intercom which grants access to 73 flats has not been working at all as someone has stripped off the keypad. You'd think it would be a simple case of replacing the keypad but nope still not resolved yet. Residents are unable to get crucial deliveries such as medication and groceries. I would not recommend a homegroup managed property to anyone.

very helpful and responsive

Member of staff was friendly and resolved my enquiry very quickly

Very kind and helpful customer service.