Home Group Avis 

Homegroup do they care about their tenants? No they don't. Going back and forth between Homegroup and Novus ceiling still needs attention. Did report about bathroom floor damp. On top of that bath panel is broken thanks to young man from Novus. Bath panel still not order another young man came to the house just to tell us we need order bath panel. Previous young man has ruined our vinyl by ripping out bath panel. Homegroup I have called and reported online. Ofcourse we do pay our highly expensive rent. Homegroup and Novus you owe us a new floor vinyl.

Reece was great , he got things done for me straight away thank you

Yvonne at Homegroup is wonderful and so incredibly helpful she really couldn't have been more helpful and understanding

Easy to report and the lady was very polite and sorted my job repair out no problem

First class service and got the result I wanted.

The assistance on the live chat service was efficient and kind.

Clyde was very knowledgeable and I cannot fault in general HomeGroup.

My query was dealt with promptly and professionally. There was no time wasted waiting for return calls or being passed around amongst the department. The Customer Service Assistant was very helpful and polite.

Friendly reliable and fast acting very helpful and made it easy

Дуже приємне спілкування з Ріс.
Все повідомив допоміг, навіть вирішив проблему з перекладом мови. ВІДПОВІВ НА ВСІ ЗАПИТАННЯ . ДАВ БЕЗЦІННІ ПОРАДИ. Дякую.
Це більш приємне спілкування ніж 30 хвилин музики по телефону. І замість допомоги - відмова оператора.

ДЯКУЮ РІС . БІЛЬШЕ ТАКИХ НЕБАЙДУЖИх

Very pleasant communication with Rees.
He told me everything, helped me, even solved the problem with language translation. ANSWERED ALL QUESTIONS. GAVE INVALUABLE ADVICE. Thank you.
This is a more pleasant communication than 30 minutes of music on the phone. And instead of help - the operator's refusal.

THANK YOU REESE. MORE SUCH INDIVIDUALS

Very friendly and Helpful

Very helpful and very polite and answered very quickly

Prompt response to my query and Adriel the agent sent me a link to the information I needed. I'm impressed with the support line and everything was sorted within 5 minutes.

Great response time and very helpful and accommodating service.

This is the third time I have contacted Homegroup with the same issue. No action on first email to Customer Services, I was told they had no record! Second a live chat where I was informed someone would be in touch within 5 working days which didn't happen. Today I am told it has been escalated and someone will be in touch within 24 hours. If that doesn't happen it will be escalated further! Not happy

Clyde was very helpful and polite and helped me understand regarding my questions i asked about

Can't arrange a major safety repair unless someone over 18 is available with in the next 6 hours. No provision at all for people who have to work and have children and no support network. Just awfully also wait over an hour on their so called fastest way to contact them.

Nice polite staff and a solution there and then.

Yvonne was who I spoke to today, she handled my query in a polite and informative manner and has forwarded my question to the relevant team

I chatted with Yvonne re a Morgan Sindall repair. Yvonne was very efficient and actually called Morgan Sindall and reassured me that the engineer was on his way but was just delayed.
It was a pleasure, talking/typing with her.