Hampshire Trust Bank (HTB) Avis 

Easy to set up; clean, clearly-designed website with all the info (eg tax certs) easily accessible. Equally easy to close account and get money back.

Very good customer service

Easy to open account, telephone support was good.

Easy uncomplicated transaction - helpful staff

Appalling service.
I transferred £110,000 to the bank on Friday by CHAPS. From my building society.
My error it had to come from my nominated bank account. They said they would return it and I had to resend it.
They have failed to return it after 6 days.!!
Three errors on their part the last using a method not suitable for that amount of money missing off references and getting the details wrong.
I have now spoken to a very rude member of staff. They say that they have rung they have not. Very disappointing.

I was impressed by the very helpful and engaging telephone customer service. It is rather daunting opening a new account with a bank one is not familiar with but they make the process straightforward. Thank you.

I wasn’t in a position to direct where my funds go after maturity. HTB helpfully put it in a low interest “instant access” account. Great. Except now I can’t get my funds out because I don’t have a nominated account, but I can’t add a nominated account on the “updated” portal. I tried calling the customer services number during their opening times and I am sent to voicemail. The prerecorded greeting message talks about how great the new portal is and how it means one doesn’t need to call now. So I tried submitting a message via the portal, only to receive an error message saying the functionality isn’t working. In sum, I can’t get my savings out of the account and have no way of contacting them to sort it out. Wonderful.

Online access made it easy to open a new club account with a competitive saving rate

THERE HAS TO BE A REASON WHY IT IS SO DIFFICULT TO ACCESS SOMETHING SO SIMPLE. I HAD A TEXT TO STATE I SHOULD CHECK MY ONLINE MESSAGES, SO I DID….BUT NO MESSAGE!!!! SO I HAVE PUT IN AN OFFICIAL COMPLAINT NOW. READ BELOW TO KNOW HOW THIS SIMPLE REQUEST HAS ESCALATED
I REQUESTED TAX STATEMENT FOR MATURED ACCOUNT. IT HAD AUTOMATICALLY ROLLED OVER INTO AN EASY ACCESS. THE REPLY WAS I HAD TO DO
THIS MYSELF, BUT NOT POSSIBLE AS THE ACCOUNT DOES NOT SHOW ON CLOSED OR PRESENT ACCOUNT. I CONTACTED THEM, BUT THE SITE HAD A PROBLEM AND TOLD ME TO TRY LATER! I AM SO SICK OF THE CONSTANT PING PONGING BACK AND FORTH OVER THE MOST SIMPLE REQUEST. ANOTHER DAY. ANOTHER OFFICIAL COMPLAINT.

I received three emails from HTB confirming that my account was set up along with account number and login passwords etc.
however I never set up any account - I live outside UK and have never had dealings with HTB. The account included an additional name not known to me.
I have now contacted HTB on three occasions and have yet to have a response.
They clearly don’t consider this especially concerning whereas I certainly do.

Overall it was okay opening an account however HTB did take weeks to respond to anything and yet once the account was opened I received several emails reminding me that I hadn't put any money into the account and they would close it within 14 days of opening. They can respond when it suits!

Easy to set up.

An improvement would be the ability to apply for other HTB accounts once signed in. We want a fixed rate 1 year account for a lump sum but we have to apply when NOT signed in. Therefore you have to answer questions that have already been answered. Very tedious.

Otherwise it’s great. I’ve great feature is having just one nominated account so hackers can’t divert money.

Superb start to finish. Ahead of other banks by a mile in terms of speed to open the account and customer service. For business savings they are the clear winner.

Excellent rates, Simple to set up. portal is clear and concise.

Instruction was clear and concise. Also more choices
For me to invest my money.

Website easy to use, information clear and straight forward

This bank has turned out to be a nightmare for myself. I had a six month account with them . the money has been transferred to an instant access account. I was promised my money would be paid into my nominated bank yesterday it has not been paid. I’ve had nothing but problems with this bank. I can’t log into my account and customer service have been no help at all I’m having dreadful problems getting my money from them. I shall phone them again today problem started several weeks ago and they are still not sorted. I find this bank untrustworthy and that’s why I want to be free of them and just get my money back. stay away from this bank don’t let them make your life a misery.

Cant fault them so far, straightforward process to set up a bond. Have access easily online, so far so good.