In a word or should I say person it was Lewis who made my experience so good. He is very professional and has so much knowledge regarding solar panels. He inspected and measured then went away and com... Voir plus
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For a firm I'd not previously heard of before consulting Energylinx, I was somewhat hesitant before signing up with Hub. However, so far so good. I am really happy with their straight forward commonse... Voir plus
Switched from Outfox the Market a few to HUB Energy a few months ago. The switch procedure was very simple and I was updated by e-mail and text at regular intervals. They have both competitive fixed a... Voir plus
L'entreprise a répondu
This is a company that still remains good contact with its customers. It is so pleasant to be able to speak to a human being rather than the awful online only contact that so many of the bigger compan... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HUB energy will be at the centre of our industry, playing an active role in the energy revolution we see before us, delivering renewable energy and future carbon reduction technologies to help our customers move towards net-zero carbon. This is an exciting future, as we continue to look at how we provide EV technology, on-site generation, energy storage, decarbonisation of heating and solar.
Coordonnées de contact
Royaume-Uni
- 0800 830 3670
- hubenergy.co.uk
4,5
Excellent
2 k avis
Aucun historique récent de demande d’avis
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Réponse de HUB energy
Good morning,
We're really disappointed that you are unhappy with our services so far, and would love the chance to try and resolve this for you, however we have been unable to reach you.
We've attempted to contact you via the contact number we hold for you since your review was posted but we weren't able to get through to you.
Please call us on 0800 830 3670, or respond to our email, and we will be more than happy to assist you.
Thank you for taking the time to leave a review - we really value your feedback.
Have a fantastic day!
Melissa
Customer Service Team
HUB energy
Website experience was very poor
Website experience was very poor, unable to create log in, from initial link which was unresponsive. It took 2 phone calls to resolve.
Staff were helpful in resolving log in problem.
13 mai 2021
Réponse de HUB energy
Good morning Jim,
I'm so sorry to hear that you experienced issues when you were trying to set up your MyHub online account. Our Customer Service team pride themselves on delivering excellent service and we are really pleased to hear that they were on hand to support you with your query.
Thank you for taking the time to leave a review - we really value your feedback. Your comments will be reviewed and will be used to support training requirements.
Have a lovely day!
Melissa
Customer Service Team
HUB energy
The most friendly energy supplier I have used in the last 20 years
The most friendly energy supplier I have used in the last 20 years. I had to contact their customer service just once in a whole year which is fantastic by any standard and I only had 1 minute waiting time. My question was fairly simple and was sorted on the spot
The big plus however of this company is their web platform which is designed with the customer in mind. Not only one can see their billing, meter readings etc but further they can regulate the amount of their monthly payments to suit their individual circumstances! I've never been on the receiving end of such generosity by any other energy supplier
On this occasion I switched to a more competitive rate but given the opportunity I will be certainly coming back
13 mai 2021
Réponse de HUB energy
Hi George,
Thank you for taking time out to leave us a fantastic review!
HUB energy strive to remain competitive in a large market and maintain a high level of service at the same time.
Our Customer Service team pride themselves on delivering a top class experience for our customers and are delighted with your kind feedback.
Have a great day!
Melissa
Customer Service Team
HUB energy
Sadly not the best of experiences
Sadly not the best of experiences, was expecting a smooth changeover from Sainsburys energy to HUB but most disappointing. Was informed by customer services down to website issues that were being worked on, 5 days on same issue continues.
13 mai 2021
Avis spontané
Réponse de HUB energy
Good morning Sue,
Thank you for taking the time to leave a review.
We're really disappointed to read that you are unhappy with your experience with HUB energy so far.
Allow me to share with you that our I.T team are currently completing some development on our website in order to improve it's functionality and performance.
Thank you for choosing HUB energy and please get in touch if you have any concerns or queries about your switch to us.
Have a lovely day!
Melissa
Customer Service Team
HUB energy
Great Company
Switched over last year from British Gas, they are cheaper, customer service is excellent and i have had no issues whatsoever. Would highly recommend Hub Energy to anyone looking go move to a new energy supplier.
12 mai 2021
I had to phone customer services as I…
I had to phone customer services as I made a mistake with my meter reading and they answered promptly and quickly dealt with my problem. First class service..
12 mai 2021
Sorted!
I had problems switching to Hub energy but this was resolved after speaking to a really helpful advisor. She was courteous and helpful....thank you
12 mai 2021
Very helpful & polite lady xx
11 mai 2021
No Bill Since I joined this energy supplier
Hi, I am happy with the provider. I joined Gulf Gas and power in Dec 2020 and started direct debit. After 2 months, I got message saying that "Your Direct Debit may be higher than it needs to be". So I reduced the direct debit. I did not get my bill till now from 5 months. I have been chasing the customer care from last 3 months and the answer is we are looking and will send you the bill in few days. But no bill till now. Now the customer care is asking me to increase the direct debit. Can you please check the same.
11 mai 2021
Avis spontané
Réponse de HUB energy
Hi Srinivasa,
Thank you for taking the time to leave a review - we really value your feedback.
I'm so sorry that you are unhappy with your experience with HUB energy so far.
Your bills were issued yesterday (11/05/21) so you should be able to see these in your online account, and due to this bill release we are now recommending a change to your direct debit amount, as it may not be set at a high enough amount to cover your energy consumption.
I attempted to contact you this morning via the contact number we hold for you since your review was posted but we weren't able to get through to you today. Please give us a call back if you still have any concerns or queries.
Have a lovely day!
Melissa
Customer Service Team
HUB energy
Changed my energy supplier last month…
Changed my energy supplier last month to Hub energy cheapest one for me everything about the change went smoothly
10 mai 2021
Faultless so far
So far, so good with HUB energy. The original enticing offer was good value against other competitors, notably the 'standing charges' for each fuel. The online sign-up was a quick and simple process. The switchover date was surprisingly quick (less than 3 weeks) and the date was met. There have been no problems encountered in the switchover, so there has been no need to make any contact with, or attempt to speak to a 'human being' at HUB. Like with all domestic utility suppliers, should problems ever arise, it's the resolution of such problems and customer relations that would be the yardstick by which to measure customer satisfaction. Faultless so far !
10 mai 2021
Réponse de HUB energy
Good morning,
Thank you for taking time out to leave us a fantastic review!
All of our team work hard to ensure our customers experience is as straightforward and efficient as possible so we are really pleased to hear that this has been your experience.
Have a fantastic day!
Melissa
Customer Service Team
HUB energy
best customer service
10 mai 2021
Réponse de HUB energy
Hi Stuart,
Thank you for taking the time to leave a review - we really value your feedback.
I'm sorry that you have had trouble getting in touch with us and apologise for any inconvenience caused.
Allow me to share with you that you can contact our Customer Services team by phone by calling 0800 830 3670, by using the live chat facility on our website, or by submitting an online form at the following web page: https://hubenergy.co.uk/faq/home/18/get-in-touch.
Have a lovely day!
Melissa
Customer Service Team
HUB energy
Switch to Hub energy.
So far so good. Switch completed seamlessly, (Although have yet to receive final settlement from Octopus). Have been kept informed of ongoing progress during the switch. Would recommend.
9 mai 2021
Simple straight forward hassle free
9 mai 2021
Easy switch with no hitches
Easy switch with no hitches. Good prices and good communications throughout. All good so far.
9 mai 2021
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