In a word or should I say person it was Lewis who made my experience so good. He is very professional and has so much knowledge regarding solar panels. He inspected and measured then went away and com... Voir plus
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Lisez les avis des autres
For a firm I'd not previously heard of before consulting Energylinx, I was somewhat hesitant before signing up with Hub. However, so far so good. I am really happy with their straight forward commonse... Voir plus
Switched from Outfox the Market a few to HUB Energy a few months ago. The switch procedure was very simple and I was updated by e-mail and text at regular intervals. They have both competitive fixed a... Voir plus
L'entreprise a répondu
This is a company that still remains good contact with its customers. It is so pleasant to be able to speak to a human being rather than the awful online only contact that so many of the bigger compan... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HUB energy will be at the centre of our industry, playing an active role in the energy revolution we see before us, delivering renewable energy and future carbon reduction technologies to help our customers move towards net-zero carbon. This is an exciting future, as we continue to look at how we provide EV technology, on-site generation, energy storage, decarbonisation of heating and solar.
Coordonnées de contact
Royaume-Uni
- 0800 830 3670
- hubenergy.co.uk
4,5
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
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Summary
Summary. Online system easy to work with. Quick turn round with billing information. Reasonable charge rates.
8 juillet 2021
As I wasn't able to give my meter …
As I wasn't able to give my meter numbers on my computer this time I had to give them by telephone. I hope to be connected to my smart meter that I had before because my electric meter is in my pantry at the very back 2hich I find difficult to reach so I have to have a neighbour read it for me when I have moved things out of the pantry
8 juillet 2021
10/10 😀😀😀⭐⭐⭐⭐⭐⭐
8 juillet 2021
Always s pleasure to call HUB,staff…
Always s pleasure to call HUB,staff very professional and courteous and product knowledge spot on ,the lady today was very helpful and patience, could not have helped any further with my enquiry.
6 juillet 2021
The transfer team was very helpful and…
The transfer team was very helpful and efficient, many thanks.
6 juillet 2021
Shocking service since joining…
Shocking service since joining this company. They’ve lost my supply a total of 4 times, this is currently attempt number 5 - and there’s nothing I can do about it. Their customer service is outrageous, it’s simply non-existent. I’m promised a call back with frequent account updates, but nothing ever happens. I’ve never felt more frustrated with a business than I do here, I’m simply left to sort out this problem by myself.
6 juillet 2021
Réponse de HUB energy
Hi James,
We're really disappointed to hear that you are unhappy with your experience with HUB energy.
Allow me to share with you that as a domestic customer of HUB energy, we would allow your supply to be transferred to a new supplier at any point throughout your agreement. On this basis, we would not raise any objection to your supply being moved away unless specifically requested.
Your account is being reviewed by one of our Senior Advisors who will be in touch.
Kind regards,
Hazel
Customer Service Team
HUB energy
Proactive company
Proactive company, easy to navigate website and generally good value. I can firmly recommend them.
5 juillet 2021
Réponse de HUB energy
Hi Nicholas,
Thank you for taking the time to leave us a lovely 5 star review!
We pride ourselves in providing an excellent customer service experience and great value energy so we are truly delighted with your feedback.
Have a great day!
Melissa
Customer Service Team
HUB energy
I was with HUB for two years
I was with HUB for two years, everything was really fine no problems. The only reason for leaving was i managed a slightly better deal. Money is tight so every little helps. Will certainly look to to use next year.
5 juillet 2021
Its early days for us but so far really…
Its early days for us but so far really easy and good to be with.
5 juillet 2021
I switched to HUB in March
I switched to HUB in March. Four months later I have still not received a bill although they have taken four direct debit payments.
There was a problem as the previous company changed me to Smart meters but supplied the wrong serial numbers to HUB. However I have sent photos of my meters including serial numbers to HUB and the previous supplier has confirmed them.
I am unable to submit meter readings on the online website so have sent the readings by email each month but HUB are ignoring me,
I have contacted "Hello" at HUB many times but got no reply.
How can they be so incredibly inefficient and unable to input my meter serial number. They could send a person to read them if they wanted but they have ignored that suggestion.
I am at the end of my tether and will contwct the Ombudmen if I have to
5 juillet 2021
Avis spontané
Réponse de HUB energy
Hi Leonard,
I'm so sorry that you have felt that you've had to leave this 1 Star review today.
This is not the type of experience we would expect our customers to have when joining HUB energy and it is very concerning that you say you have contacted us with no response. We are currently working all emails and queries received at the Hello mailbox in no longer than 5 working days, and recently we are responding to most emails the next working day after they are received so there should be no reason that you would not have a response from us - please check your Spam folder in case our responses are there, and set us as a Safe sender to ensure our emails don't fall in to your Junk file automatically.
Allow me to share with you that I am unable to locate an energy account under your name alone and have just issued a request through Trust Pilot for you to provide this information so that I can assist you best. Please could you respond to this and provide further details, so that we can assist you best.
Alternatively, just give us a call on 0800 830 3670 and one of our customer services team will be more than happy to discuss your account with you.
Update: I have now sourced your account, thanks for providing me with your account details. I've sent you an email this afternoon in regard to your account with us.
Have a lovely day!
Melissa
Customer Service Team
HUB energy
Very cheap energy rates
4 juillet 2021
Réponse de HUB energy
Good morning,
We appreciate you kindly taking the time to leave us a review recently!
HUB energy are always striving to remain competitive in a large market whilst maintaining a high level of service at the same time so we are thankful for your feedback.
Have a great day!
Melissa
Customer Service Team
HUB energy
Very competitive market
Very competitive market. The main advantage was that the new supplier is able to provide a 24mth fixed tarriff
2 juillet 2021
Great customer service and very low…
Great customer service and very low prices. Would recommend to my friends and family.
2 juillet 2021
Réponse de HUB energy
Good afternoon,
Thank you for taking time out to leave us a fantastic review!
At HUB energy we strive to provide great service and good value energy so we are delighted with your feedback!
Have a lovely day!
Melissa
Customer Service Team
HUB energy
Service itself fine
Service itself fine, like many others, but you put prices up so we moved on
2 juillet 2021
Réponse de HUB energy
Good afternoon,
Thank you for taking the time to leave a review.
Allow me to share with you that here at HUB energy we pride ourselves in being fair, honest and transparent, so our tariffs are always based on the best rates we can offer at any given time. For this reason, we are unable to price match or amend tariffs based on other supplier rates.
Have a fantastic day!
Melissa
Customer Service Team
HUB energy
Fast response on over the phone which…
Fast response on over the phone which is very important.
1 juillet 2021
Only issue was that I received a…
Only issue was that I received a message asking for the meter readings, when I called them I was then told they have updated the smart meters, (that was put in by a previous supplier) so they can get the readings remotely. They did not advise me of this and I haven’t received the device so I can keep track of my usage. Other than that I’m very happy.
1 juillet 2021
Best possible in every regard
Best possible in every regard. thank you. Dr. Aftab Ahmed. London
30 juin 2021
Been a year still can’t access the…
Been a year still can’t access the platform properly! No bills can’t submit meter readings can’t access payments made or correct my contact details! Joke!
29 juin 2021
Réponse de HUB energy
Good afternoon,
I'm so sorry that you have had to leave this 1 star review. We've tried to call you yesterday with the contact details on file, but this currently seems to be a disconnected number.
I appreciate that this must be a frustrating situation for you, however allow me to explain that the account details we currently hold on the account will depend upon details provided to us when we first registered to take over the supply at the premises.
If you could send us an email to hello@hubenergy.co.uk confirming as many of the details below as possible, we'll happily take a look and endeavour to get this situation resolved for you ASAP.
• Your name and position at the business and/or who our account contact will be currently
• The supply address including the postcode
• The business name and company number
• Account number
• Contact telephone number on the account and/or what we should hold
• Email address we hold on the account and/or what we should hold
Please get in touch so that we can address this for you.
Have a fantastic day!
Melissa
Customer Service Team
HUB energy
To erly to say yet but so far so good
28 juin 2021
My recommendation for Gas and Electric
I have been with this company for Three years they are competitively priced, I like submitting my readings monthly, I have found the staff very knowledgeable and courteous on the phone.
27 juin 2021
Réponse de HUB energy
Hi Angela,
We really appreciate you taking the time to leave us a lovely 5 star review!
HUB energy strive to remain competitive in a large market and maintain a high level of service at the same time. Our Customer Service team pride themselves on delivering top class service and we are very happy to hear this has been your experience.
Have a great day!
Melissa
Customer Service Team
HUB energy
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