I received a response next business day. But I wanted to be able to access my account myself and not have to email and then wait for someone to help me manage my own subscription. That doesn't feel "r... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The product comes in a timely manner. However, after the first batch (july) I was sent a follow up batch in August...which didnt ask for. I sent an email to.cancel.the repeating order with no reply,... Voir plus
I never felt such warmth and caring in a text before I could just see how Nell cares about people and she is genuine. That’s me as important. I think she is a person that anybody would employ because... Voir plus
Fantastic service! They got back to me right away and was concerned with my health issue and refunded my subscription! I will be ordering from Hydrolabs as soon as my throat cancer treatments are do... Voir plus
L'entreprise a répondu
3,8
Bien
72 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service!
4 octobre 2026
Avis spontané
Réponse de Hydrolabs
Thank you for the great review! We are so glad you had a good experience with our team.
quick,not aggressive customer service.
1 octobre 2026
Avis spontané
Réponse de Hydrolabs
Thank you for the review! We always aim to help quickly and without any pressure, so we are glad that came through.
This product is great
This product is great! While I did cancel my subscription, it was only due to me wanting to order as needed. I received an answer to my email quickly. Customer service is fantastic.
2 octobre 2026
Avis spontané
Réponse de Hydrolabs
Thank you so much! We are thrilled you love the product, and ordering as needed is completely up to you. We are here whenever you need us.
Can't track order customer service…
Can't track order customer service doesn't respond to emails tracking says delivered but I have received nothing
1 octobre 2026
Avis spontané
Réponse de Hydrolabs
We are truly sorry your order shows delivered but never reached you, and that you did not hear back from us.
We have moved to faster express shipping with better tracking to help prevent this.
Please email us at hello@hydrolabs.shop with your order number and we will get a replacement or a full refund sorted for you.
Potential Scam Companies selling inferior products.
I placed an order. Received product, but something feels off.
1. It took a long time to receive.
2. The packaging looked like it came from China.
3. The product tabs packaging didn’t have expiration dates on it.
4. There was No invoice with delivery.
5. I wrote to the company a week ago with No reply.
I don’t trust this product and will not open it. I am so disappointment. Does the company read these reviews? So many scams out there using a companies information to sell junk. Help!
18 septembre 2026
Avis spontané
Réponse de Hydrolabs
Thank you for sharing this, and we are sorry for the slow delivery, the missing reply, and the doubts it has left you with. We do read every review.
Your feedback helps us improve our packaging and communication.
Please email us at hello@hydrolabs.shop with your order number so we can verify your order and make this right for you.
Fast response and very understanding.
Fast response and very understanding.
30 septembre 2026
Avis spontané
Réponse de Hydrolabs
Thank you for the kind words! We are glad our team could help quickly and with understanding.
Thank you for your professional and…
Thank you for your professional and prompt resolution of my grievances with the slow dissolving of your product. Much appreciated the immediate refund, without questions, just understanding. Dr. Gene
30 septembre 2026
Avis spontané
Réponse de Hydrolabs
Thank you for your kind review. We are sorry the tablets dissolved slowly for you, and we are glad we could resolve it quickly. Feedback like yours helps us keep improving our quality.
Réponse de Hydrolabs
Thank you, Rafael! Simple, kind and fast is exactly what we aim for.
Réponse de Hydrolabs
Hi Kathy,
Thank you so much for the 5 stars, we are delighted to hear you found our service so friendly.
Making every customer feel looked after is what we aim for, and your kind words mean a lot to our team.
Warm regards,
The HydroLabs Team
I would’ve given 5 stars to this…
I would’ve given 5 stars to this company but by ordering the tablets to trial I was automatically entered into a subscription for auto ship when I know for sure I did not sign up for that. I will say however when I sent an email to complain it was dealt with immediately and I was offered a 50% discount on the order they’re sending (have not received it yet). I may continue to order going forward but I want it to be on my terms.
28 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Judie,
Thank you for the 4 stars and for your honest feedback. We are truly sorry the subscription came as a surprise when you only wanted to try the tablets, and we are glad our team was able to help you quickly once you reached out.
Your experience helps us improve, and we have been making our subscription details clearer at checkout so every order is exactly what you choose. You are always in full control, whether that is a one time order or a schedule that suits you.
If you have any questions about your upcoming order or your account, just email us at hello@hydrolabs.shop with your order number and we will take care of it.
Warm regards,
The HydroLabs Team
Fast and accurate customer service
Fast and accurate customer service. Rica was very efficient and offered me the right solution.
28 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Sean,
Thank you so much for this wonderful review, it truly means a lot to us.
We are so glad you received fast, accurate help and the right solution for you. We will make sure your kind words reach our team member, it will absolutely make their day.
Warm regards,
The HydroLabs Team
Answered quickly and gave me a full…
Answered quickly and gave me a full refund.
29 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Alison,
Thank you so much for taking the time to leave this review, it truly means a lot to our team.
We are glad we could respond quickly and get your refund sorted without any hassle. Reviews like yours keep us going.
If you ever decide to give HydroLabs another try, we would love to have you back.
Warm regards,
The HydroLabs Team
I was contacted almost immediately…
I was contacted almost immediately after I sent my Gmail and also immediately my order was corrected. I had used the water tablets for the first time and I really like them and I googled where I got them from and they were not from a reputable company so I googled what is the most reputable place to get the molecular hydrogen water tablets and you guys came up. I intend on drinking the rest of my life and so you're going to have my business for years to come. Thank you again
25 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Wade,
Thank you so much for your kind words, it truly means a lot to our team.
We are so glad we could get back to you quickly and get your order corrected right away. It is great to hear you are enjoying your first tablets, and we are honored you chose us when looking for a trusted place to buy them.
Welcome to the HydroLabs family, and enjoy your daily hydrogen boost. We look forward to being part of your routine for years to come.
Warm regards,
The HydroLabs Team
It took several attempts to cancel my…
It took several attempts to cancel my subscription, but I finally got an answer. I wish your product helped my health, but I couldn't get the tablets to fizz very well unless the water was warm.
28 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Daniel,
Thank you for the 4 stars and for sharing your honest feedback. We are truly sorry it took several attempts to cancel your subscription, that should have been simple from the start.
We use reviews like yours to improve, and we have been making our subscription easier to manage for exactly this reason. We are also sorry the tablets did not fizz the way you expected. For the best results, dropping the tablet into cold water in a sealed bottle or cap usually helps, and we would be glad to check that your batch was not affected.
Please email us at hello@hydrolabs.shop with your order number so we can confirm your cancellation and make this right for you.
Warm regards,
The HydroLabs Team
Excellent if my subscription is truly…
Excellent if my subscription is truly cancelled!! Thanks
28 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Dawn,
Thank you for the 5 stars, and for letting us know you want to be sure your cancellation went through.
We want you to have complete peace of mind. If you would like written confirmation, just email us at hello@hydrolabs.shop and we will confirm your subscription status for you right away.
You are always welcome back anytime.
Warm regards,
The HydroLabs Team
Split second response!
I sent a rating before, and it reflects positive results and gratitude. My order was supposed to arrive two weeks after your promised delivery. I was worried there might have been a porch pirate, so I sent a message. You responded immediately, and within a few hours, the shipment was in the secure basket on my front porch.
25 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Suzanne,
Thank you so much for coming back to share this, it truly means a lot to our team.
We are sorry your order took so much longer than it should have, and we completely understand the porch pirate worry. We are so relieved it made it safely to your door, and glad our team could put your mind at ease quickly.
We have also moved to faster express shipping so future orders reach you sooner. Thank you for your patience, and enjoy your tablets.
Warm regards,
The HydroLabs Team
Réponse de Hydrolabs
Hi Ricardo,
Thank you for the 4 stars and for taking the time to leave a review, we really appreciate it.
We are glad our team could get back to you promptly. If there is anything we could have done to make your experience even better, we would love to hear it at hello@hydrolabs.shop.
Warm regards,
The HydroLabs Team
They canceled the subscription made in…
They canceled the subscription made in error without any hassle. Much appreciated!
25 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi,
Thank you so much for the kind words, we really appreciate you taking the time to share this.
We are glad we could cancel that subscription for you quickly and without any hassle. Feedback like yours also helps us as we keep making our subscription options clearer at checkout.
You are always welcome back whenever you would like.
Warm regards,
The HydroLabs Team
Prompt Refund complying with their guarantee
I wanted a refund as product did not work for me and they promptly confirmed my refund. Nice to see that they comply with their guarantee - many do not.
27 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Charles,
Thank you for taking the time to leave this review, we truly appreciate it.
We are sorry the tablets were not the right fit for you, and we are glad we could process your refund promptly. Standing behind our guarantee matters a lot to us, so it means a great deal that you noticed.
If you ever want to give us another try, we would be happy to have you back.
Warm regards,
The HydroLabs Team
Réponse de Hydrolabs
Hi,
Thank you so much for the 5 stars and your kind words about our customer service, it truly means a lot to our team.
We are always happy to help, and reviews like yours keep us going.
Warm regards,
The HydroLabs Team
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