I received a response next business day. But I wanted to be able to access my account myself and not have to email and then wait for someone to help me manage my own subscription. That doesn't feel "r... Voir plus
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Lisez les avis des autres
The product comes in a timely manner. However, after the first batch (july) I was sent a follow up batch in August...which didnt ask for. I sent an email to.cancel.the repeating order with no reply,... Voir plus
I never felt such warmth and caring in a text before I could just see how Nell cares about people and she is genuine. That’s me as important. I think she is a person that anybody would employ because... Voir plus
Fantastic service! They got back to me right away and was concerned with my health issue and refunded my subscription! I will be ordering from Hydrolabs as soon as my throat cancer treatments are do... Voir plus
L'entreprise a répondu
3,8
Bien
72 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Quick response and answered my…
Quick response and answered my questions.
26 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Dan,
Thank you for the wonderful review, we really appreciate you taking a moment to share it.
We are glad our team could get back to you quickly and answer your questions. If anything else ever comes up, we are always here to help.
Warm regards,
The HydroLabs Team
DON'T ORDER THIS UNLESS YOU WANT IT…
DON'T ORDER THIS UNLESS YOU WANT IT FOREVER!
This company will continue sending their product and charging you even after you have camcelled the subscription.
Unfortunately, I did not notice the subscription when I ordered the first time. And now I can't get out of it BEWARE!!
Looks like I will need to get my lawyer involved because their email address for managing subscriptions is not working!!!
26 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Vickie,
Thank you for letting us know, and we are truly sorry for the frustration you have had trying to manage your subscription. We understand how stressful unexpected orders and charges can be.
Your experience helps us improve, and we have been working to make our subscription details clearer at checkout and easier to manage. You should always be in full control of your subscription.
Please email us at hello@hydrolabs.shop with your order number and we will look into your account and sort this out for you right away.
Warm regards,
The HydroLabs Team
got a clear concise answer that was…
got a clear concise answer that was understanding......likely by a real person...))
thanks Norman
24 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Norman,
Thank you for the 4 stars and for the kind words, we really appreciate it.
We are so glad the answer you got was clear and understanding. Treating every customer with real care is something our team takes pride in, and we will be sure to pass your thanks along.
If there is ever anything more we can do for you, just reach out to us at hello@hydrolabs.shop.
Warm regards,
The HydroLabs Team
Stay away
Stay away! I have canceled a subscription, which I carefully tried to make sure I wasn't a part of...3 times now!!! Each time assured it was done! They keep shipping and charging. Solid theft. I don't drink the water fast enough for the hydrogen benefits.
26 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi,
Thank you for your feedback, and we are truly sorry you have had to reach out three times about cancelling your subscription. That is not the experience we ever want for you, and we completely understand your frustration with the extra shipments and charges.
Reviews like yours help us improve, and we are working on making our subscriptions clearer and easier to manage so cancellations are simple the first time.
Please email us at hello@hydrolabs.shop with your order number and we will personally make sure your subscription is fully closed and make this right for you.
Warm regards,
The HydroLabs Team
Réponse de Hydrolabs
Hi Sheila,
Thank you so much for this lovely review, it truly made our day.
We will be sure to pass your kind words about being polite and patient along to our team. Taking the time to really help each customer is something we care about a lot.
Warm regards,
The HydroLabs Team
Do not buy from this company
Do not buy from this company , they trick you into a subscription which I did not ask for . After emailing they offered me 50% of the monthly payment which I did not sign up to . I told them I wanted a full refund and they have completely ignored me .
STAY CLEAR !!!!!!!!!
21 septembre 2026
Avis spontané
Réponse de Hydrolabs
Hi Dave,
Thank you for your feedback, and we are truly sorry for the confusion around the subscription and for the wait on hearing back from us. You should never feel ignored, and we understand how frustrating this has been.
Your experience helps us improve, and we have been making our subscription details clearer at checkout so every customer knows exactly what they are signing up for. You are always in full control and can cancel at any time.
Please email us at hello@hydrolabs.shop with your order number so we can find your conversation and resolve your refund request right away.
Warm regards,
The HydroLabs Team
I am growing in understanding the process
I am growing in understanding the importance of hydro water. I use tablets with glass hydrogen generator. Only complaint that I have is the slow rate the tablet desolves. The glass container needs to run twice for 5 minutes before tab is completely dissolved.
24 septembre 2026
Avis spontané
Réponse de Hydrolabs
Rick, thank you so much for sharing your experience!
We're really glad you're getting into the routine with your hydrogen setup. On the slow dissolving: a couple of minutes is normal, and our current batch can look darker and take a little longer, but a few tips help. Use cool or room-temperature water (not hot), and let it fully dissolve until the fizzing stops before drinking.
If it's still not dissolving well, just email us at hello@hydrolabs.shop and we'll make it right. Thank you for choosing HydroLabs!
i had a query and it was answered very…
i had a query and it was answered very quickly,clearly and was most helpful.
25 septembre 2026
Avis spontané
Réponse de Hydrolabs
Sandra, thank you so much!
We're delighted your query was answered quickly, clearly, and helpfully. That's exactly what we aim for.
Thank you for taking the time to share it, and for choosing HydroLabs!
Quick responce and friendly
24 septembre 2026
Avis spontané
Réponse de Hydrolabs
Thank you so much for the kind words!
Quick and friendly is exactly what we aim for, and we're glad that came through.
Thank you for choosing HydroLabs!
Very helpful and professional.Thankyou
22 septembre 2026
Avis spontané
Réponse de Hydrolabs
David, thank you so much for the kind words!
We're so glad our team could help you in a professional and helpful way, and we truly appreciate you taking the time to share this.
Thank you for choosing HydroLabs!
Bad Business Practices
I ordered a box without realizing I was also ordering a subscription. In fact I was trying to make sure I didn't do that because I just wanted to try it out. They obviously have me in the records as a subscriber because I am getting monthly boxes charged and sent. I have emailed them and sent a message from their website with no response. The instructions for cancelling myself online don't work. I am going to have my bank stop payments so I dont' get charged again. I would definitely encourage others not to do business with them.
9/25/26: Since writing my original review I have sent another email, forwarding my order with order info to HydroLabs and I have still had no response from them.
20 septembre 2026
Avis spontané
Réponse de Hydrolabs
We're sorry to hear about your experience, and we understand your concern.
We'd really like to help, but there isn't quite enough information in your review for us to locate your account. Please reach out to hello@hydrolabs.shop with your order details, and our team will cancel any further charges and make this right for you right away.
We've genuinely used feedback like yours to improve, from an easier cancellation to faster shipping and a stronger support team.
Thank you for bringing this to our attention.
I was upset to receive additional…
I was upset to receive additional supplements, even though I only signed for one order. However, after my complaint the company refunded me and promised to fix and cancel any additional orders and charges.
23 septembre 2026
Avis spontané
Réponse de Hydrolabs
Ruth, thank you for updating your review, and we're sorry for the mix-up with the extra order.
We're glad our team was able to refund you and cancel the additional charges. That's exactly how we want to put things right.
If anything else comes up, just reach out to hello@hydrolabs.shop and we'll take care of it. Thank you for giving us the chance to fix it.
I got an immediate response
I got an immediate response. Erica understood what help was needed and has taken the steps to correct the situation. Really appreciate the fast response. Hope this product does what it says it will and I can recommend it to others.
22 septembre 2026
Avis spontané
Réponse de Hydrolabs
Mary Kay, thank you so much for sharing this!
We're delighted that Erica understood exactly what you needed and got it sorted quickly. We'll be sure to pass your kind words along to her.
We hope you love the product, and we're always here if you need anything. Thank you for choosing HydroLabs!
Réponse de Hydrolabs
Paul, thank you so much for the kind words!
We're delighted you had an excellent customer service experience. It really means a lot to us.
Thank you for choosing HydroLabs!
Using your product gave me indigestion
Using your product gave me indigestion.
I have GERD and take medication for it. It is not pleasant to have recurrent indigestion.
7 septembre 2026
Avis spontané
Réponse de Hydrolabs
Patty, thank you for sharing this, and we're truly sorry to hear you experienced indigestion.
Your wellbeing always comes first, so especially with GERD and your medication, we'd recommend pausing use and reviewing this with your healthcare provider before trying it again.
We'd also like to make this right for you. Please reach out to hello@hydrolabs.info with your order details and our team will take care of a full refund and anything else you need.
Thank you for bringing this to our attention, Patty.
Quick and accurate correction to order.
18 septembre 2026
Avis spontané
Réponse de Hydrolabs
RGS, thank you so much for your kind feedback!
We're so glad our team could get your order corrected quickly and accurately. It's exactly the experience we aim for, and we truly appreciate you taking the time to share it.
Thank you for choosing HydroLabs!
Great service thank you so much!
19 septembre 2026
Avis spontané
Réponse de Hydrolabs
Richard, thank you so much for your kind words!
It genuinely means a lot to hear you had a great experience with us. We're always here whenever you need anything.
Thank you for choosing HydroLabs, and for your support!
Great customer service
Needed to deal with a failed subscription issue and the customer service was top notch. Problem sorted and refund received! Great communication and prompt service!
14 septembre 2026
Avis spontané
Réponse de Hydrolabs
Thank you so much for taking the time to share your experience!
We're delighted our team could sort out the failed subscription quickly and get your refund handled, with clear communication throughout. Fast, honest support is exactly what we've been working hard to deliver, and we're so glad it came through for you.
Thank you for choosing HydroLabs. We truly appreciate it!
Was sorted quickly and professionally…
Was sorted quickly and professionally by Neill .Very impressed by the support you have 🙏
19 septembre 2026
Avis spontané
Réponse de Hydrolabs
Patrick, thank you so much for your thoughtful feedback!
We'll be sure to pass your kind words along to Neill, who will be delighted to hear it. We're so glad he could sort things out quickly and professionally for you.
Thank you for choosing HydroLabs, and for taking the time to share your experience!
Quick and easy to get an issue resolved
18 septembre 2026
Avis spontané
Réponse de Hydrolabs
Lorella, thank you so much for sharing this!
We're so glad your issue was quick and easy to resolve, as that's exactly what we aim for. We truly appreciate you taking the time to leave a review.
Thank you for choosing HydroLabs!
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