I was trying to cancel as I had too many to need another order. So after a great discount offer I guess I thought I’d give it a bit longer as I was only in my first month. I wasn’t expecting an answer... Voir plus
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Lisez les avis des autres
I received a response next business day. But I wanted to be able to access my account myself and not have to email and then wait for someone to help me manage my own subscription. That doesn't feel "r... Voir plus
I never felt such warmth and caring in a text before I could just see how Nell cares about people and she is genuine. That’s me as important. I think she is a person that anybody would employ because... Voir plus
Disgraceful - they promise free returns for 90 days but then say they will only accept the latest order returned. This product does not do what it claims and the tablets do not dissolve properly so t... Voir plus
3,9
Bien
74 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Was sorted quickly and professionally…
Was sorted quickly and professionally by Neill .Very impressed by the support you have 🙏
19 septembre 2026
Avis spontané
Réponse de Hydrolabs
Patrick, thank you so much for your thoughtful feedback!
We'll be sure to pass your kind words along to Neill, who will be delighted to hear it. We're so glad he could sort things out quickly and professionally for you.
Thank you for choosing HydroLabs, and for taking the time to share your experience!
Quick and easy to get an issue resolved
18 septembre 2026
Avis spontané
Réponse de Hydrolabs
Lorella, thank you so much for sharing this!
We're so glad your issue was quick and easy to resolve, as that's exactly what we aim for. We truly appreciate you taking the time to leave a review.
Thank you for choosing HydroLabs!
Réponse de Hydrolabs
Angela, thank you so much for your kind words!
We're delighted to hear you had a great customer service experience. It really means a lot to us.
Thank you for choosing HydroLabs, and for your support!
the fast response in cancelling my…
the fast response in cancelling my order.
17 septembre 2026
Avis spontané
Réponse de Hydrolabs
Tiffany, thank you for taking the time to share this! We've worked hard to make cancellations fast and hassle free, so we're really glad that came through for you. We appreciate your feedback, and thank you for giving HydroLabs a try!
These tabs are extremely hard like…
These tabs are extremely hard like pebbles and do not dissolve in water making them useless.
17 septembre 2026
Avis spontané
Réponse de Hydrolabs
Crystal, we're sorry to hear about your experience, and we understand your concern. We'd really like to help, but there isn't quite enough information in your review for us to locate your account. Please reach out to hello@hydrolabs.shop with your order details, and our team will be happy to review everything and make it right for you. We've genuinely used feedback like yours to improve, from product quality to faster shipping and a stronger support team. Thank you for bringing this to our attention, Crystal.
HydroLabs
HydroLabs, owned by Panther Motion Group LLC and registered in Wyoming, has been one of the worst subscription companies I’ve dealt with. Canceling is unnecessarily difficult, emails get ignored or answered with canned responses, the phone number is essentially useless, and they continued billing me after I repeatedly tried to cancel.
I also paid for a shipment that never arrived. Getting them to take your money is effortless. Getting them to stop taking it is apparently a completely different skill set.
Based on my experience, I would stay far away from HydroLabs.
22 août 2026
Avis spontané
Do not order from this company
Do not order from this company. I can't get in touch with them to cancel the subscription I never signed up for. Product comes from a warehouse in Elkgrove Village Il.
Hydrolabs name isn't on the packaging, scam company. Beware! Danger Will Robinson!
18 août 2026
Avis spontané
Réponse de Hydrolabs
Pamela, we're sorry to hear about your experience, and we understand your concern. We'd really like to help, but there isn't quite enough information in your review for us to locate your account. Please reach out to hello@hydrolabs.shop with your order details, and our team will be happy to review everything and make it right for you. We've genuinely used feedback like yours to improve, from product quality to faster shipping and a stronger support team. Thank you for bringing this to our attention, Pamela.
DO NOT PURCHASE..
DO NOT PURCHASE... I ordered and finally received hydro Labs molecular hydrogen tabs, I noticed when I dropped the tablet in the water I set my stop watch it took almost 9 minutes to dissolve I still drank it to see if it worked and I could not tell any effect from this I would suggest do not order you will be billed for another order before you receive your first one, this product does not live up to the company's statements. At this point I have emailed my third request to cancel and stop debiting my bank account, doesn't look like they are listening
8 août 2026
Avis spontané
Réponse de Hydrolabs
We're sorry to hear about your experience, and we understand your concern.
We'd really like to help, but there isn't quite enough information in your review for us to locate your account. Please reach out to hello@hydrolabs.shop with your order details, and our team will be happy to review everything and make it right for you. We've genuinely used feedback like yours to improve, from product quality to faster shipping and a stronger support team.
Thank you for bringing this to our attention.
BEWARE! Do not order from them, Chinese company masquarading as an American company.
Do not order from them, complete scam and will rebill your card for a subscription never signed up for......rebilled before even receiving the original order, which still hasn't been received. I ordered over a month ago, which my card was billed for at the time, still no product over a month later. When I went to the "Fast Shipping" link it had expired, had to have it resent, when I went to shipping I just get "not found" and shipper "Unknown" and "Carrier has not updated the information". Last communication was June 22 from the shipper, it's now July 21st. So disappointed in Hydrolabs.
NOW.....after canceling them on my credit card, miraculously it was delivered on July 14th??? 2 days ago it was in transit, today is July 23rd. COMPLETE SCAM!! I'd give them a zero rating if that was an option.
23 juillet 2026
Avis spontané
Réponse de Hydrolabs
Sam, we're sorry to hear about your experience, and we understand your concern.
We'd really like to help, but there isn't quite enough information in your review for us to locate your account. Please reach out to hello@hydrolabs.shop with your order details, and our team will be happy to review everything and make it right for you. We've genuinely used feedback like yours to improve, from product quality to faster shipping and a stronger support team.
Thank you for bringing this to our attention, Sam.
Scam company beware
Scam company beware
No information at checkout that you are signing up to a subscription. No option on their site to cancel and even when you email them they tell you to go to an option that doesn’t exist. Product isn’t as advertised either.
16 juillet 2026
Avis spontané
Réponse de Hydrolabs
Greg, we're sorry to hear about your experience, and we understand your concern.
We'd really like to help, but there isn't quite enough information in your review for us to locate your account. Please reach out to hello@hydrolabs.info with your order details, and our team will be happy to review everything and make it right for you. We've genuinely used feedback like yours to improve, from product quality to faster shipping and a stronger support team.
Thank you for bringing this to our attention, Greg.
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