IDville Avis 

Usually everything is great when I place an order. This time, I approved the order and it was supposed to be place on 01/30/23 and it was supposed to take 5 days. I called 2/14/23 to check on the order and the order had just been approved on 2/13/23. I requested my rep call me and I never heard from her and now the order is really late and I still have not heard from my rep. I am not happy at this time.

I recently had my badge maker repaired by this company, and I have to say I was very impressed with the speed and quality of their service. The staff was incredibly friendly and knowledgeable, and they had my machine up and running in no time. What impressed me the most was how quickly they were able to diagnose the problem and fix it - it was clear that they had a lot of experience and knew exactly what they were doing. Overall, I was extremely satisfied with my experience and would definitely recommend this company to anyone in need of fast, reliable badge maker repairs.

The items I need were available and arrived quickly!

The Live Chat agent I had was very helpful with ordering a part that was missing from the printer. Answered all questions and made sure my contact information was accurate so I knew exactly what to expect. Emails and order arrived in the expected timeframe.

It was a great and fast experience with our order. NO delays and very fast and very professional!

Spoke with Lindsey on every occasion that I had an issue with the ID Advantage+DuoE. He was always able to resolve the problems by remotely diagnosing and fixing the issues. He is very knowledgeable, patient and professional. Thanks for the great support.

Ease of ordering, prompt attention from my contact with the company, quickness in preparing and shipping my order.

The company was really easy to deal with.

I've always placed my orders over the phone with a PO for the last 17 years. Now all of a sudden I have to send a written PO. That's just poor customer service. I would rather just find a new supplier.

My item shipped within 24 hours, which was greatly appreciated. Thanks for always having items in stock that we need. :)

Excellent customer service and it was super easy to place an order.

My order was received very quickly. Great service.
Two thumbs up.

Very Unprofessional - we needed the product the next day and the customer service representative. failed to verify the information in time so the product could not be shipped. we mentioned the importance of receiving the item, she simply could have call me back. needless to say, when I called back, she could have resolved the issue in time, but no attempt was made to ensure we met our expectations.

Sales Rep. Kim Schuler was very professional and helpful. I have only positive things to say regarding my correspondence with her.

Technical Support Rep. Lindsey Phillips was kind and helpful as well.

I am not pleased that we received a printer with a defective LCD and were told that we needed to ship the machine back for repair on our cost. Our quote also referenced that 300 PVC cards would be included in the shipment; however, 200 were missing upon receipt. Kim was responsive to our concerns, and we received the missing PVC cards in a separate shipment, as well as a prepaid return label after requesting that the situation be remedied.

Thank you for making an initially unpleasant experience better.

Excellent customer service, with prompt delivery.

Quick service is always a plus

Great customer service from the initial inquiry of products to the actual purchase.

The product was of good quality and was received ahead of time

You charge too much for shipping. I ordered 2 Idville paper boxes and was charged $15 for shipping. You need to have other cheaper options since the box doesn't way too much.