INNSTAR® Official Store Avis 

Shocking customer service. They sold me the item, without having any stock or intention of sending the product. (Do not trust their website, they do not have the product in stock but will happily take your money)

I was patient, but after 7 days of 0 acknowledgement of the order i chased them for an update. I recieved an automated AI response from "Alexa". I then chased again at 10 days, and again at 12 days. Recieved the exact same email from their AI each time, 0 actual updates on Shopify app tho.

They then cancelled the order, I am currently awaiting the refund.

AVOID. I didn't want to pay the higher price Gymproluxe are selling their similar product for, but after this experience I will be placing an order with them once I receive my refund from Innstar.

Decent equipment so far, delivered in a timely manner so not a complete negative. But with bits missing.

And as I bought from amazon and not innstar direct, innstar cannot help me! Despite it being their product, and their warehouse that has packaged my item and missed the bits out. Customer Service is pointless and just repeats the same old stuff! Would have ranked 5 starts for the product, but as bits missing, which are important and no seemingly possible way for them to send me, 1 star ranking

I have ordered the workout package from them. 2 weeks have passed and no order was sent. I contacted them several times and each time they promised to send the order but they didn't. I received no tracking number from them. I asked for a refund which they completely ignored. In the end, I had to dispute the payment with my bank in order to recover the money. I advise everyone to avoid this merchant.

Unsafe product. Innstar take no responsibility for their product when things go wrong. Shift the blame onto someone else and ignore emails. Horrible company to deal with. Be warned that after slight use over a year the resistance bands will snap.

Seit Wochen warte ich auf eine Antwort bzgl. meiner Rückerstattung. Der Rückversand ist längst erfolgt - keine Antworten per Mail, telefonisch nicht erreichbar, keine Erstattung. Ich werde wohl den anwaltlichen Weg gehen.

According to the Innstar web page INNSTAR® products are stored and distributed from our warehouses located in the United-States, Canada, Denmark, Germany, China, United-Kingdom.

I live in Denmark but still the product was shipped from Chenlong in China. This not only resulted in extra import tax, a severe handling fee from the tax authorities - but also 12 days shipping time - all in all from the time I ordered til is was delivered it took 20 days.
That's just not good enough

Bestilte innstar full body workout. Og er rigtig glad for det. Kvaliteten ser ud til og være i top. Servicen fra jeg bestilte til jeg modtog var rigtig god. Innstar skrev til mig undervejs hvor langt de var i processen. Der gik kun 11 dage fra jeg bestilte til jeg modtog. Og jeg bestilte fra Danmark!!

Parcel not delivered and having been given the runaround on this very bad experience with this site

Package arrived on time ,but two bands snapped, they are useless,according to your policy i can receive two new once for free please send them to my address, adding a picture

Great products, easy to find on the site and use.

Took almost a month to ship and when it finally arrived, it was soaking wet - yet it was delivered on a sunny day

Still haven't got my band this time around. It's been over a month.

My order was taking a bit longer than expected. So I reached out to the company, they were in communication with me all the way until my order arrive. There is a live person not a bot. Love the product and the customer service!

I bought the fully body workout kit (pro) I used to spend 3 hours a night in the gym but through injury and work, haven’t trained for 5years. These bands are in a different league to the normal bands. Much more resistance and a good length for me. The bar makes these a great work out tool. So happy and a great home workout

Not enough communication about my order. Still waiting for it.

Excellent product. I’ve always wanted to work out with weights but don’t have the time to leave the house to go to the gym.
Now I have this kit in my living room I’ve been using it everyday. Noticed my stamina going up and feeling a good pump. Everything you want in a home kit. Don’t hesitate, nows the time to start if you’re reading this.
Delivery did take a while from the website but that was down to the courier and when I emailed innstar themselves about it, I was responded to within the day and very genuine responses at that.
Good luck in your fitness journey guys

Although the product I ordered was not available, no alternative was given.

Purchased a resistance band gym set. Transaction was simple and smooth.

My first order was perfect , came in time and was I was kept informed about my delivery, my 2nd order did take longer to come but I had not read the shipping instructions,so it actually came on time , the product is sound but maybe a better structured workout book would improve everyone's experience

I'm still waiting on another part of my order. The one I received was ordered last and I received it first