Avoid this policy at all costs !!! Had to pay a significant premium for my Frenchie and first time needed to claim for new condition has become an absolute war of attrition, with under writers of t... Voir plus
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Very helpful as I don't do on line banking, so we were allowed to set a direct debt up via the phone. And verification of Coopers insurance was emailed to me within minutes.
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Straight forward site, easy site to use and neogiate. Pet insurance sorted in a matter of minutes, clear answer to any questions I had and also one of the few companies not looking to ask for a ridic... Voir plus
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Gentleman sorted out the birth date because it wasnt showing properly no mater how much i tried, talked though all the options and answered my questions. Only trouble was i had to wait quite a bit fo... Voir plus
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À propos de l'entreprise
À propos de Insure Your Paws
Écrit par l'entreprise
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Coordonnées de contact
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, Royaume-Uni
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy process
15 février 2026
Réponse de Insure Your Paws
Hi Anne,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive
Kind regards,
Dominik
Réponse de Insure Your Paws
Dear Denise,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Worst experience of pet insurance in 40…
Worst experience of pet insurance in 40 years told me on 9th Feb I cancelled my policy on 24th Jan my dog was uninsured all this time! Took 2 loads of money for 3 months told me my bank declined payment! Rang bank payment wasn't presented in jan! One horse show everytime you call you get Nabil who is useless he is rude and condecending I've asked for manager to call i even gave them a chance to put it right was told 24 hrs to re instated then several days?all the time my dog was uninsured told him I was going elsewhere he couldn't have been less interested NO APOLOGY OR EXPLANATION NO CALL FROM A MANAGER NO EMAIL WATCH THESE CROOKS THE WILL TAKE TWICE YOUR MONEY AND CANCEL YOUR POLICY AT WILL WITHOUT TELLING YOU AVOID!GOODjob we never had to claim
9 février 2026
Avis spontané
Réponse de Insure Your Paws
Hi Steve,
We are sorry that you did not have a great experience regarding our policy and our customer care team.
We have requested information in order to investigate this further for you although we have received no answer.
If you would like for us to investigate this further please call us on 0344 273 2777 and a member of our team would be more than happy to help.
Kind regards,
Dominik
Easy to apply and all fees transparent.
8 février 2026
Réponse de Insure Your Paws
Dear customer,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Very happy with the way I was treated…
Very happy with the way I was treated and with the cost.
9 février 2026
Réponse de Insure Your Paws
Dear customer,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
5 stars!
Easy to use platform, staff very helpful, quick claims payment. Updates throughout.
Thank you so much
9 février 2026
Réponse de Insure Your Paws
Hi Helen,
We're happy to hear that you found our platform easy to use and our staff helpful. We appreciate your positive feedback regarding our quick claims payment and updates. Thank you so much!
Kind regards,
Dominik
Easy online system to get quote and…
Easy online system to get quote and secure policy.
Efficient automatic replies and documents
Hope my friend receives her voucher for recommending Insure Your Paws
6 février 2026
Réponse de Insure Your Paws
Hi Alison,
We're happy to hear that you found our online system easy to use and efficient. We appreciate your kind words and hope your friend enjoys the voucher for recommending us. Thanks for your feedback!
Kind regards,
Dominik
Making a claim
Why can’t this company do not pre-authorise claims. This means that there is no certainty that the treatment will be covered. At the moment I’ve just had an quote for over £1000 for my dogs treatment, I expected to pay up the excess and the rest from insurance, but have been informed that I have to pay it all upright and claim it back, and they won’t give me any guarantee I will get it back.
Been with this provider for just less than 10 years and never needed to make a claim. They say you only find out how good insurance is until you make a claim, which sadly is too late for me.
5 février 2026
Avis spontané
Réponse de Insure Your Paws
Hi Andrew,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dominik
Really easy to use and very clear
Really easy to use and very clear. I have my other dog already with you and it made sense in every way including financial to have them both with you.
3 février 2026
Réponse de Insure Your Paws
Hi,
We're happy to hear that our services are easy to use and clear. It's great to know that adding your second dog was a logical and financially sound decision for you. Thank you for your positive feedback!
Kind regards,
Dominik.
The team member I spoke to made the…
The team member I spoke to made the whole journey very simple & straightforward 🤩 making my policy a very comprehensive & competitive price for the cover received
3 février 2026
Réponse de Insure Your Paws
Hi Maggie,
We're happy to hear that a team member made the process simple and straightforward for you. We're also glad you found the policy comprehensive and competitively priced for the coverage received. Thanks for your positive feedback!
Kind regards,
Dominik
Good so far, hoping to not be disappointed where it matters
Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also need to continue to shop around. Reading the reviews, I will bare in mind the time scales and some of the processing, but all in all, hopefully they make the changes recommended as claiming is already a stressful experience when you have to do it.
31 janvier 2026
Réponse de Insure Your Paws
Hi Natalie,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dean.
All nice and smooth at the moment.
25 janvier 2026
Réponse de Insure Your Paws
Hi Andrew,
Wow, thank you! We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind Regards,
Victoria
great product and good service so far
27 janvier 2026
Réponse de Insure Your Paws
Hi Alison,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind Regards,
Victoria
This company do not pre-authorise…
This company do not pre-authorise claims. This means that there is no certainty that the treatment will be covered and furthermore, even if it is, you may find that your vet will want/expect you to pay upfront if a claim has not been pre-authorised. They say you only find out how good insurance is when you make a claim well this firm’s process is full of holes… beware and in my case, avoid for the future!
27 janvier 2026
Avis spontané
Réponse de Insure Your Paws
Hi,
Thank you for your review — I’ll be following up with you personally.
Kind Regards,
Victoria
It was all straight to the point
25 janvier 2026
Réponse de Insure Your Paws
Hi Kay,
Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.
Kind Regards,
Victoria
Nice clear language explaining how the…
Nice clear language explaining how the insurance works and the levels of cover. The website was good to navigate.
The end result was value for money.
25 janvier 2026
Réponse de Insure Your Paws
Hi Penelope,
Thanks so much! Your feedback keeps us motivated. We read every review, and comments like yours help shape how we support and improve. We’re grateful you shared your experience.
Kind Regards,
Victoria
All seems to be good
All seems to be good, a reasonable monthly payment and good cover for a 7 year old American Bulldog. Easy to set-up. :)
24 janvier 2026
Réponse de Insure Your Paws
Hi Jacqueline
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Réponse de Insure Your Paws
Hi Joy,
We're happy to hear that the process was quick and easy for you. Thank you for your positive feedback; we appreciate it.
Kind regards,
Shahzaib
Great purchase experience easy to do…
Great purchase experience easy to do online & great price havent claimed so until that can't say
15 janvier 2026
Réponse de Insure Your Paws
Hi Tracy,
We're happy to hear that you found our online purchase process easy and the price great. We appreciate your feedback and hope you remain satisfied should you need to claim.
Kind regards,
Dominik
Réponse de Insure Your Paws
Hi Linda
Thank you for taking the time to leave a review.
Kind Regards
Zuzanna
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