Independent Utility Advice Ltd Avis 

IUA keep in contact to make sure everything is OK as well as contract amendments.
Handlers are knowledgable.

I usually hate having to go through the pain of renewing utility contracts. This is the second time I've used Independent utility advice.
They can be persistent but nothing like their competitors. There wasn't any 'fear close' tactic to pressurise me into making a decision. All the info supplied was clear and the sign up process straight forward. I feel I have got a good deal and It was good to talk to people who knew what they were talking about which made a change.

VERY HELPFUL
Donna was very helpful from the start and gave me time to send her the information she required. Not sure how to set up accounts on IUA portal but then none of them have come to play yet so hopefully this will be explained nearer the time.

Have been working with Shannon for a CCL rebate. She has been very helpful and we have already received one refund and are awaiting others. Very pleased

Derek from IU Advice was very helpful after we had been overcharged for electricity. He bent over backwards and didn't give up getting the company a refund.

Extremely rude and tried to intimidate me by intimating she would put in a complaint about my obvious exasperation with her - having already explained why we justifiably can't engage with every cold calling business who contacts us - she continued to barrage with ridiculous questions. Said she was an expert but was clearly just reading bullet points meant to shock me, nothing about the call told me this company are experts or know how to successfully engage with potential customers.

Rude person insisting they were calling me about an ongoing investigation. Claimed he spoke to me in April and I told him to call back, when in fact he called twice last week when I told I'm not interested.
Got stroppy when I wouldn't give him any details of our energy bills and what information our broker has given us. Will just play along next time and waste his time!!
They’ve replied asking me to call their customer service manager, not sure why they think that I would want to!! I didn’t ask you to call me and I’m certainly not going to call you!! As I said I’ll just waste the next persons time when they ring, which will probably be next week!!

What a nice bunch of people at IUA. Everyone wants to do their best for you. They have saved us thousands going forward. I just wish we hadn't renewed our contracts through another broker back in April! You feel like you are their only customer and their service is genuine. I can't thank them enough.

Our present electricity contract was clinically analysed and a new contract going forward from the current end date was presented and was explained in detail which will give us savings in the future. Well done !

Shannon from IUA is once more having to deal with our business energy provider on our behalf, re- an invoicing issue created entirely by the energy provider. Shannon/IUA is always available, is very helpful/knowledgeable/responsive and will hopefully resolve the problem on my behalf, saving me precious time and effort. Will definitely upgrade to 5 stars when the issue is resolved!

Their sales people were very pushy at the start, urging us to make a decision quickly, but we took our time and eventually we went with them because they offered the best rates for our renewals. The process was easy enough and now we have an representative assigned to us who has been lovely and replies to emails quickly.

This company is aggressive and relentless in approach. Our business receives 3+ calls a week regarding an "ongoing investigation" that does not exist. We are a small company in one office and are all aware of their harassment and have all told them on at least one occasion to stop calling.

Every call we ask to be removed from call lists and they are told we are not interested and they will just call up and ask for someone else.

My advice, block these people, if any of it was actually legit, they would have no need to harrass businesses and be pushy over the phone.

the people have been really helpful and communicating to make sure we are kept up to date with pricing etc

Extremely friendly and helpful staff. Everything was sorted very quickly and professionally.

We've received a number of cold calls from IU Advice over the last few weeks, all have been very pushy trying to get information & not taking no for an answer.

Trying to get through to people saying they are calling regarding an "ongoing investigation" .. to try and get your attention but it is a load of rubbish!

The team was fantastic and helped me out moh and usman were brilliant 👏

I would highly recommend. They offer some amazing deals and the customer service is fabulous. What’s more to want? Fantastic all round, especially Lucy! She was so helpful and knowledgable, a real credit to the team :)

Brilliant customer service, fast and efficient