Shannon Nixon was extremely helpful in securing us a significant CCL rebate. She was friendly and approachable, undertook the work swiftly and kept us updated throughout the entire process. Many thank... Voir plus
L'entreprise a répondu
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Dealing with Ben as our account manager has been a great help. We are a Primary School based in the North West. Their advice and approach will save the school several thousands with energy cost... Voir plus
L'entreprise a répondu
Anthony Shanley was very professional and made multiple efforts to get my CCL refunds from our utility providers. HE went above and beyond what I was expecting and we finally did get our refunds. Cont... Voir plus
L'entreprise a répondu
Shannon N got in touch regarding a CCL rebate. This is something we wasn't aware we were eligible for - She was helpful throughout and handled every aspect of the claim, keeping us informed at every s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'électricité
- aussi dans
- Compagnie des eaux
- Compagnie gazière
- Solutions et équipement énergétiques
Écrit par l'entreprise
Cost Reduction Specialists
Coordonnées de contact
Level 7, Hadrian House, Higham Place, NE1 8AF, Newcastle Upon Tyne, Royaume-Uni
- info@iuadvice.org.uk
- iuadvice.org.uk
4,2
Bien
331 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Independent Utility Advice Ltd
Good morning Pipp,
Thank you for taking the time to leave feedback about your experience with us!
Great Company
Great Company, very experienced and knowledgable. Very quick and speedy to work with.
16 juillet 2025
Réponse de Independent Utility Advice Ltd
Hi Julie,
Thank you for leaving us your 5* feedback! We look forward to continuing to work with you in the future!
Réponse de Independent Utility Advice Ltd
Good morning,
Thank you for taking the time to leave us a 5* review! We appreciate your feedback!
Excellent Service
A huge thank you to Mo and team for your incomparable knowledge and exceptional help. I would highly recommend you to anyone. Thank you again!
1 juillet 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning Sarah,
We're so glad our team have been able to offer you first class customer service, we'll always be on hand if you need us!
Rob was helpful with the change of…
Rob was helpful with the change of tenancy and then helped me secure lower rates back to the day I submitted the change of tenancy
9 juillet 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning Sam,
We're so glad Rob could help you secure lower rates for your business as well as help you with the switch over! If you need anything further, please don't hesitate to contact us.
Highly recommended.
Highly recommended.
Excellent communication from Shannon. She did all the work for us and got us a sizeable refund for the CCL charges we had paid.
Would have no hesitation in recommending them to others.
3 juin 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning Jo,
We're so glad Shannon could help you and your business get your money back! We'll pass this review along to Shannon and if you need anything further, don't hesitate to get in touch!
Lucy is an asset
Lucy is an asset, she’s personable and helped me throughout the process
8 juillet 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning,
Thank you for taking the time to leave a review! We'll make sure to pass this feedback onto Lucy!
Gave advice and guidance throughout the…
Gave advice and guidance throughout the whole process
30 juin 2025
Réponse de Independent Utility Advice Ltd
Good afternoon Lynne,
Thank you for taking the time to leave a review, we'll always be on board to offer you the advice and guidance you need!
Réponse de Independent Utility Advice Ltd
Good afternoon Ian,
We're so pleased you're happy with the service received! Thank you for taking the time to leave us a review
Fantastic rates for electric and water
Fantastic rates for electric and water, couldn’t be happier with the service off the team.
9 juin 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning Steve,
Thanks for your review! We're thrilled we were able to help you procure competitive rates for your business and we look forward to continuing to work together!
Very misleading information
Very misleading information, trying to force you sign up. Trying to scare you into doing the right thing.
Avoid!!!
24 juin 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning Tina,
We would like to offer our apologies if you've had a bad experience. Please can you provide contact details so we can discuss this with you further or feel free to call our customer services manager on 08000291905
Thanks
Brilliant Experience
IUA were part of a tender process for our energy contracts this year and Harvey Gill was absolutely brilliant throughout.
As well as Harvey's professionalism, the concise and regular updates as well as honest and clear advice led to us choosing IUA out of the possible companies instructed to tender.
I would very much recommend IUA as a solution to energy procurement.
23 juin 2025
Réponse de Independent Utility Advice Ltd
Good morning Alex,
Thank you for taking the time to leave such an amazing review! We'll make sure to pass this feedback along to Harvey and we look forward to continuing to look after you and your business in the future!
Very friendly and explained everything…
Very friendly and explained everything in detail. The detail was all clear.
19 juin 2025
Réponse de Independent Utility Advice Ltd
Good afternoon Matthew,
Thank you for taking the time to leave us a review! We're so glad you're pleased with our service!
A litany of failures
Lied in order to get us to sign a contract with a promise of 'flexing the contract' after two years which was apparently allowed due to their special relationship with Corona. When asked to flex as rates had fallen I was ghosted. When I followed their complaints procedure I never got a response. Lied about why they couldn't tell me how much they were making from the contract. Failed to send our VAT and Climate Change Levy forms to the supplier and then failed to help when I informed them so I had to deal with it myself. Staff were repeatedly rude to our receptionist. Their staff steal customer data when they leave and so you get even more nuisance calls. I will be content if this review prevents even one person signing up with these charlatans. Instead check out The Energy Live Consultancy Awards for a trustworthy broker.
19 juin 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good afternoon Joanne,
We would like to apologise if you have genuinely had a bad experience. However, you have not provided us with any details regarding how to contact you to enable us to investigate. We have also searched through our complaints inbox and there is nothing there from yourself. We can see that you have left another review earlier today for another broker stating that you’ve been signed up with them for several years and had a great service. On that basis we do not believe this is a genuine review and will be challenging this.
You can still get in touch with us on 08000291905 if you wish to discuss this further.
We recently worked with and the…
We recently worked with and the experience was outstanding from start to finish. They took the time to understand our specific energy needs and identified significant cost-saving opportunities we weren’t aware of.
4 juin 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning Bahar,
Thank you for your feedback on your experience with us, we look forward to working with you and assisting with your specific energy needs in the future!
Credit to the Team
I have had some bad experiences in the past , dealt with Lucy Magee who was very helpful! clear and friendly service .. thank you.
12 juin 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good afternoon Perry,
Thank you for your amazing feedback on Lucy, we're glad we were able to be helpful and provide you with an excellent experience!
Personal service and good prices
17 juin 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning Robin,
Thank you for your feedback! We're so glad we were able to procure you good prices!
Got some great rates sorted out by…
Got some great rates sorted out by James and Mo.
12 juin 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning Matthew,
We're so glad James and Mo managed to secure you a competitive deal for your business, we look forward to continuing to work with you in the future!
Agent knew what we wanted and saved us…
Agent knew what we wanted and saved us money on future gas and electric bills
10 juin 2025
Réponse de Independent Utility Advice Ltd
Good morning,
Thank you for your review! We always try our best to listen to our customers unique needs and we look forward to continuing to work with you in the future!
Réponse de Independent Utility Advice Ltd
Good morning,
Thank you for your great review! We'll pass this along to the team!
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