James Gibb Avis 

Awful greedy company.
We have had this company in charge for residential factors since moving in and all they have done is request additional charges, never having the same bill and even making us pay other residents unpaid fees! We never received a letter from them last year and then went on holiday which led to a late payment. Which incurred a £40 charge (ridiculous in itself), I contacted them and explained the situation which the email stated they would request the fee to be removed. Never heard anything back so presumed it was removed. Then receive a new bill with the £40 still on, explained again and they are refusing to remove. For what? The account is up to date and has been since receiving the bills by email? Absolute greed to continue perusing the late fee for no additional work AND now threatening to add another £40 late fee... awful customer service awful company.

Poor communication, constantly restructuring offices , automated payment line doesn’t recognise account number, office doesn’t open until 5pm as stated, need I go on. Don’t know what this company does for the bills it charges.

I am a spokesperson for a small steading development near Dundee and we have the misfortune to have James Gibb as our site factor. This is a company with over 60% of reviews giving one star . I am sure if there was an option to give 0 then this would be more accurate . As a company they take no notice of reviews and couldn’t care less what their customers think. The latest dodge which they tried to hide from the residents is billing out utility charges and in particular electricity . We have a fixed price deal with EDF - price fixed for 12 months . As a condition of this contract they are supposed to settle the group supply account by direct debit. Since the start of this contract Sept 2024 they have failed to do that and as a result EDF have invoked the Contract agreed 2% late payment charge . Gibb have now passed that on to the residents with no prior notification and positive attempts to hide it from us. Any Gibb accounts please be aware .

Would give them a zero if I could.
I reported a leak coming from the internal waste down pipe running through the building it took them over two months of messing about with getting quotes for what I would describe as an urgent repair as any escape of water can be very costly if given time not to mention the fact it’s a waste pipe! By the time the leak was repaired my entire bathroom and bedroom was ravaged by mould triggering an insurance claim with an excess cost to me of £1025!!! I was also charged £138 my share of 1/8 for the repair to the pipe (not covered by my insurance as it was classed as a communal repair) I was constantly at the building manager trying to get him to understand how serious this was and how urgent the repair was but he insisted it wasn’t a problem and any black mould would easily be wiped off my plasterboard ceiling and walls 🤣🤣🤣 what a clown!! He sounded about 13 and he was very cheeky to me on the phone but refused to meet in person.
Avoid this company at all cost

WOULD HAPPILY GIVE THEM A 0.

Absolutely useless at every stage that we have been trying to contact them, they have also fabricated lies about stages and processes. If I could get rid of them, I would.

Absolutely appalling service from James Gibb. The light bollards in our neighborhood have been out for months, despite multiple emails and complaints. Nothing has been done to fix them, leaving residents in an unsafe and unacceptable situation.

Trying to get in touch with them is a nightmare—their phone line is constantly engaged, and communication is horrendous. Emails go unanswered, and there is no accountability or urgency in addressing serious issues.

For a company responsible for property management, their lack of action and disregard for residents’ concerns is disgraceful. If you’re looking for a factor that actually responds to maintenance issues and values its customers, I would strongly advise looking elsewhere. James Gibb has proven to be unreliable and completely ineffective.

Would give less than zero if I could. Communication terrible they don't answer simple queries. My building was not fire safe. A workman doing other work for me pointed this out. I had to push to get this looked at. I agree with other reviewers, if James Gibb is the factor don't buy the property.

I’d give 0 starts if I could.

Biggest bunch of scammers I have ever dealt with. Charged me £100 monthly for works to never be carried out. Property was a junkies playground and I was expected to pay charges when others got away for free. Nothing ever got done, constant mail after mail through the door for money money money but couldn’t even get a light fixed or dangerous things moved out the way of my close.

Moved house and getting ridiculous invoices through for “reconciliation of budget” from 2023. I don’t even live there and haven’t done for 8 months and they are still bothering me for money I do NOT owe. They should be ASHAMED of themselves.

Never dealt with such a bunch of incompetent money grabbing time wasters. If your property is dealing with these factors AVOID BUYING.

I really don't know where to start with James Gibb...unreliable, incompetent, untrustworthy, bad communication & over pricing!

Don't rely on competitive pricing because they don't care, it's not their money and their Project Managers are clueless.

Truly shocking. Not only have they over charged us at every turn and even tried to scam us out of more. Under no circumstances should you employ this company and avoid moving somewhere that does.

James Gibb really are a marvel. They find the lowest level of service possible and they keep digging!

Wendesday night, the Hyperoptic cables in building 37 of the Ironworks development were somehow damaged. Hyperoptic had an engineer out by lunchtime Thursday to get it fixed. Only problem? The concierge had gone home early and no-one at the office was willing to do anything to help the engineer gain access to the locked cupboard containing said cables (even though this is their literal job).

Friday there was a weather warning so I at least understand them not doing anything today but are they going to do anything to help at the weekend?

"Nah" to quote the singularly unhelpful man I spoke to on the phone this morning.

Why not? They have tradesmen, concierges, out-of-hours teams, and I myself am happy to help. I'll quickly go to the Edinburgh office Saturday morning and collect the keys or meet a member of the team here if they can take ten minutes out of their day?

"Nope" once again was the answer from the jobsworth on the end of the line.

So looks like a week without internet for us because no-one at JG can be bothered going ten minutes out of their way to help in a breakdown.

JG: "Quality service"...unless anything happens after 6pm on a Thursday, then youre on your own.

Want to bet they'll still try and charge us for 'management fees'?

If I stop one person or group from even thinking of taking on James Gibb Factors, it will be worth it. James Gibb is a terrible company. Their staff are ignorant, rude, and abrupt, and all because I try to hold them to account for being absolutely appalling, and they don't like it.

Oh yes, they are more than happy to charge excessive bills for very little, but one day their business will crumble under the pressure of lost clients and terrible reviews, and I shall be at the top of the list of contributors in this cause.

If you don't believe my review I absoluteiy suggest checking out the 60% plus 1 star reviews already posted.

I repeat - AVOID!!!

Beware with James Gibb. Had raised concerns that they have sent out my personal details to what could be up to 150 people without my express consent, especially given the new requirements under GDPR.

Complained to their data protection officer who looked into it and believes there is no issue with sending out my name and address (their customers data) without my consent to multiple people who i dont know and do not want to have my info.

Complaint will be escalated to ICO next.

BEWARE!! Typically, factors are a necessary evil. However, this company choose to charge high admin fees for example, sale house fees (£140.00), which apparently included a late fee. This seems to me to be an admin charge which previously banks were heavily criticised for?

All you have to do is read the reviews and look at the terrible ratings on all platforms reviewing James Gibb (except ofcourse their website (and a handful on trust pilot which were clearly posted by James Gibb employees, noticeable from the exact same format for every positive review) to see what a terrible factoring company this is. Avoid!!!

Aren’t interested in “managing” your development - only in taking your money!
Charge 23.62% “commission” on insurance premiums!
All electricity is supplied by EDF where you are part of a, massive account on which “agents commission” is paid and you pay “large corporation” rates for a domestic supply! Over twice the domestic rate and no cap.
If they actually did a good job “managing” the properties, wouldn’t be so bad but experience is they ignore all contact until you register a complaint.
They are a massively wealthy company but certainly don’t deserve to be!

So I reported issued from an installation they provided and left an un safe installation which could result in electrocution or trip hazard. This required urgent attention, 2 week later, no response, I'm now raising a formal complaint. We used to have a good common arrangement, which has fallen into a poor state of decoration and repair. I'm about to get all residents together to remove JG as factors. DO NOT take on James Gibb as your factor. You have been warned.

I strongly urge anyone considering James Gibb to steer clear. If you’ve purchased a property managed by James Gibb, I’m afraid you’ve made a grave error. The level of service they provide is an absolute disgrace, and the frustration they bring into your life is not worth it.

My experience with them has been nothing short of appalling, marked by exorbitant costs, substandard services, and a complete disregard for customer satisfaction.

Extortionate Costs
Let’s start with the outrageous charges. Routine maintenance and repairs are grossly overpriced, often far beyond what any reasonable contractor would charge. They pad bills with unexplained fees and seem to have no regard for ensuring value for money. If you’re looking for transparency, forget it—you won’t find it here.

Abysmal Services
For the extortionate prices they charge, you’d expect at least a modicum of quality service. Not so. Basic tasks are delayed for weeks, sometimes months, while urgent repairs are either ignored or botched. Routine maintenance? non-existent. Their incompetence is staggering.

Terrible Relationships with Contractors
Contractors have nothing good to say about James Gibb. Many refuse to work with them altogether, leaving the company scrambling to hire subpar contractors who seem to be selected based on their readiness to overcharge and underdeliver. The quality of work is consistently poor, often requiring follow-up repairs—which, unsurprisingly, are charged back to residents at inflated rates.

Horrendous Communication
Communication with James Gibb is a nightmare. Emails go unanswered for weeks, phone calls are ignored, and when you finally get through, you’re met with evasiveness or outright hostility. They excel at passing the buck, blaming everyone but themselves for the endless problems they create.

A Warning to Others
If you value your sanity, your time, and your money, do yourself a favour and avoid James Gibb like the plague. They epitomize everything wrong with the property management industry—greedy, unprofessional, and utterly unaccountable. Save yourself the endless frustration and go elsewhere.

How anyone can take pride in working for James Gibb is beyond comprehension. This is a company that embodies contemptible business practices. Do the employees not see the frustration and misery they cause to the very people they are supposed to serve? To work for such an organisation and stand by its practices is to condone the exploitation and disregard that define its operations. It’s hard to imagine how anyone could genuinely feel a sense of accomplishment or pride in being part of such a disreputable enterprise.

Can I give negative stars?

Our development was with James Gibb (having been transferred from the excellent FG Burnett when they sold their factoring service) until we were able to quit, after much hassle

We quit at end of March and were PROMISED full & final invoice by the end of September (August-September was the date). Instead in NOVEMBER, 2 months after James Gibb's own deadline we got invoiced for:

electricity going back to Jan 23
Bin repairs wrongly allocated
Unpaid accounts

It turns out that James Gibb hadn't even contacted some of the properties with "unpaid accounts" and when the property owners of these "unpaid accounts" attempted to pay, they were told they had nothing to pay!

Now I am being told that I can expect the next invoice in February - 11 Months after we left!

Does James Gibb run Hotel California?

Edit August 25 - still no progress

Can everyone here join forces and persuade everyone else in the blocks to take James Gibb to FTT.? Surely the Scottish government should get involved. They are taking advantage of owners, many who are in negative equity, particularly in Aberdeen. They just do not do inspections or repairs. I have a record of all the times the light bulbs have been changed in my development and it is shocking. We have had LED technology for a number of years and the decent brands last for 25,000 hours. Cheap quality contractors, expensive work. Laziness on behalf of James Gibb.