Just Mortgages - Hornchurch Avis 

Was told she can help assist with our mortgage but was sent an abrupt email to say she can no longer help without any explanation provided. Would not recommend unless you want to waste your time. Wasted three months and constant back and forth.

First, I would like to start by apologising for my late review - it's always difficult to make good reviews and easy to complain... and I rarely leave the reviews. Still, Terrasa Dower impressed me every time along the journey of buying our first property.

We were slightly unlucky with our process, and our initial mortgage offer ran out (of course, that's not a fault on the advisor's side, our solicitor experience from the buyer and seller side was terrible, but that's time for another one). Terrasa was always there to help us and tried to do everything to extend + help us with the new one after the first one expired. She was always patient and explained everything to us that's happening and was helping us a lot with the completion (which was quite difficult to say...). She was going well beyond her initial responsibilities.

Apart from her professionalism and giving her best all the time, she was always energetic and highly approachable.

Truly remarkable service. I can wholeheartedly recommend Terrasa! Thanks, for all of your efforts and your help along the way.

I met with Terrasa Dower on 20/10/22. I would like to say that Terrasa was fantastic. She explained everything to me perfectly. I found her to be very knowledgeable and also extremely personable. She is an asset to your team, you are lucky to have her. I would definitely recommend her.

Terrasa Dower is not only the BEST in doing her job as mortgage advisor but she REALLY feels happy making her clients happier. She is very friendly, very kind and very humorous. Besides, stress relieving chit-chats to nervous first time buyer like me, she ensures the ball keeps rolling. She has not only made my mortgage application successful but she is also keeping eye in the entire progress of the buying process to ensure it gets through. Well, what more you would wish for? Kudos to JSM!

We thought your adviser Terrasa Dower was exceptional through out the entire process right from re-mortgaging till collecting the keys and we must say the service that we have received from her has been nothing short of top class.

The level of customer service that we received from Terrasa was outstanding as she went above and beyond and dealt with all the stresses involved in finding a best mortgage lender. Not only did she find us the best deal, she ensured that we were consistently kept updated.

Terrasa is someone who is always contactable and available to answer our queries and doesn’t even mind contacting her out of work hours as it was really a helping factor for someone like us to deal with anything that is required from our side , after our busy working hours. Again, everything was done over the phone, virtual meetings and email which was also very helpful for us.

We recommend Just Mortgages and especially Terrasa Dower as they provide an excellent service and moreover, Terrasa is very keen and focused on to get what is right and best for her customer.

Saji & Bessy