Always go with someone you trust. I cannot praise Kardinal Independent Living enough. I bought a Kymco Maxer mobility scooter from Connor for a really fair price. He is a genuine, decent business o... Voir plus
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Kardinal Independent Living
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Lisez les avis des autres
Sent my scooter of for service I can back with smashed housing /decking and broken mudguard Have tried repeatedly to contact the company to get this resolved have sent numerous pictures of the dama... Voir plus
They really made the experience simple and easy! We had phoned them up a few months ago to ask for advice about a particular make of mobility scooter. They provided their advice in a really help... Voir plus
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I purchased my first - second hand scooter from Kardinal - so wasn't too sure what to expect. And whilst it did initially have an issue, once Conner (in particular) was on the case it was all sorted b... Voir plus
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À propos de l'entreprise
À propos de Kardinal Independent Living
Écrit par l'entreprise
Kardinal Independent Living is the UK’s largest supplier of reconditioned mobility scooters and powerchairs, alongside a wide range of brand-new models.
We are a proud family-run business, founded by the Hancorn family in 2007, with Connor Hancorn becoming Managing Director in 2014. Since then, the company has grown rapidly and is now one of the UK’s most trusted and established mobility specialists.
We specialise in high-quality reconditioned mobility equipment, all restored to an immaculate standard, fully serviced, safety checked, and offered at unbeatable prices. We also supply a wide selection of brand-new scooters and powerchairs to suit every need and budget.
In addition, we are Motability’s largest collection agent for mobility scooters and powerchairs, covering over 65% of the UK—a testament to our scale, reliability, and industry trust.
Our commitment doesn’t stop at the point of sale. We are known for our outstanding after-sales care, honest advice, and dedicated customer support.
Based in the heart of Sussex, we now operate multiple locations across the country, including two showrooms, a warehouse, and a nationwide online store. We also offer a fully nationwide service, supported by our team of on-road engineers who are available to assist 7 days a week.
If you’re looking for a reliable mobility specialist you can trust, we’re here to help.
📞 Get in touch to order your new scooter: 01903 232326
SHOP NOW
CONTACT US
Coordonnées de contact
Kardinal House, Southdownview Road, BN14 8NL, Worthing, Royaume-Uni
- 01903232326
- orders@kardinalliving.co.uk
- kardinalindependentliving.co.uk
Fantastic service.
Fantastic service.
I turned up to the show room, and explained how awful CareCo had been to my mum with her broken scooter and the time frame in which they won't fix it, as my mum relies on a scooter to get around. Connor couldn't do enough to ensure he found a scooter I could borrow and takeaway with me, I'm so grateful as is my mum. Wish I'd have found Kardinal sooner, would recommend them to anyone especially with Connor's help.
23 décembre 2025
Réponse de Kardinal Independent Living
Hi Louisa,
Thank you so much for sharing your experience. We’re really glad Connor was able to step in and help when your mum needed it most — situations like that can be incredibly stressful, and we’re pleased we could make a difference. It means a lot to know both you and your mum are grateful, and we truly appreciate your recommendation.
Best regards,
The Kardinal Team
Réponse de Kardinal Independent Living
Hi Suzanne,
Thank you for your feedback! We’re pleased to hear you found our staff helpful.
Best regards,
The Kardinal Team
I felt i was dealing with a friend and…
I felt i was dealing with a friend and not a salesman which is so reassuring and refreshing. Margaret Whitely.
23 décembre 2025
Réponse de Kardinal Independent Living
Hi Robert,
Thank you for your kind words! We’re delighted to hear you felt comfortable and supported throughout, and that the experience felt friendly rather than sales-driven. That reassurance is exactly what we aim to provide.
Best regards,
The Kardinal Team
I bought a mobility scooter from…
I bought a mobility scooter from Kardinal, took ages to arrive and when did it was just left on my path on a pallet. As I am physically limited there was no chance of me moving the scooter inside. They failed to mention it would be basically dumped on path. A neighbor was kind enough to come to my rescue. Then the scooter would not operate. Several phone calls later the issue was found and my brother was able to fix it. Another clear issue was lack of a right hand wing mirror. Not exactly road worthy without one! Got told they would post one out straight away. Two weeks later & nothing. Rang again, "Was it the left or right hand mirror?" was the question put to me, like if you sent it you should already know! Then it transpires nothing has been sent out yet, but told me, yet again,they would "Pop it in the post". That was the last straw for me, so demanded my money back & they pick said scooter up. They were rude so in response so was I. Would never deal with this company again & advise others to give it a wide berth. I will be taking legal action.
Update in reply to the response by Kardinal.
Kardinal were far from apologetic when they contacted me uninvited via WhatsApp. Thinly veiled threats because I refused to take my review down.I still have the messages. You are a liar and a disgrace of a man.
18 décembre 2025
Avis spontané
Réponse de Kardinal Independent Living
Hi Phil,
Thank you for taking the time to share your experience, I’m very sorry to hear about the issues you’ve described.
From the delivery through to the faults and follow-up, this clearly wasn’t handled as it should have been. The scooter should never have been left in a way that made it difficult for you to access, and this should have been clearly explained beforehand. I also apologise for the operational issue on arrival and the missing mirror, both should have been checked and resolved prior to delivery.
In relation to the mirror, I understand your frustration. You’re absolutely right, if we had processed this correctly, there should have been no confusion or delay in sending the correct part.
At the time, we were going through a transition to a new internal system which unfortunately caused disruption to communication, order handling, and parts dispatch. This led to delays and inconsistencies, including situations like the one you experienced. That said, this is not an excuse, and we fully accept that the service you received fell short.
I’m also sorry that communication broke down to the point where the interaction became negative, we always aim to handle situations calmly and professionally, regardless of circumstances.
The Kardinal Team
It was all smooth
It was all smooth, very polite and informative, the pictures could have some info about the scooter,
12 décembre 2025
Réponse de Kardinal Independent Living
Hi Steve,
Thank you for your feedback! We’re pleased to hear everything went smoothly and that you found our team polite and informative. We also appreciate your suggestion about adding more information to the photos — that’s really helpful and something we’ll take on board.
Best regards,
The Kardinal Team
Réponse de Kardinal Independent Living
Hi Douglas,
Thank you for your feedback! We’re glad to hear you found our service helpful and personal — that’s exactly what we aim for.
Best regards,
The Kardinal Team
Black Friday Deal
I ordered 2 TGA Breeze s 4 scooters on a Black Friday Deal Premium discount for 2 scooters paid for 1 upfront delivered on time second one delayed through faulty part but payment not required till delivery. Connor told me the first scooter had only done 4 miles but it had in fact done 62 miles so a little misdemeanour Connor told me the second scooter has done 40 miles I take this to be correct. I refused to pay the whole amount pro forma (upfront) the balance being due on delivery of second scooter. A satisfactory 5 stars so far but we need the second scooter to maintain the 5 stars.
P. S.
Warranty documents not yet received for 1ST scooter
15 novembre 2025
Avis spontané
Excellent services thanks
8 décembre 2025
Réponse de Kardinal Independent Living
Hi Maria,
Thank you for your kind words! We’re delighted to hear you were happy with the service.
If you ever need anything in the future, we’re always here to help.
Best regards,
The Kardinal Team
Connor was very helpful and was very…
Connor was very helpful and was very understanding when we had to cancel our order and personally sorted our refund for us
Thanks for all your help Connor it was appreciated
24 novembre 2025
Avis spontané
Réponse de Kardinal Independent Living
Hi Sara,
Thank you for sharing your feedback. We’re glad to hear that Connor was able to support you and make the process smooth, even though you needed to cancel your order. He’ll really appreciate your kind words.
If you ever need any assistance in the future, we’re always here to help.
Best regards,
The Kardinal Team
Réponse de Kardinal Independent Living
Hi there,
Thank you for your kind words! We’re so glad to hear Dana was able to help — she’ll be thrilled to hear your feedback.
If you ever need anything else, we’re always here for you.
Best regards,
The Kardinal Team
Fantastic!!!
I can’t thank this the guys at kardinal enough for everything they did for my dad. His old scooter broke unexpectedly, and he was really struggling without it. From the moment we contacted them, they were brilliant—friendly, understanding, and genuinely keen to help.
They got everything sorted quickly and professionally, and made sure my dad was back up and running with a new scooter in no time. Nothing was too much trouble for them, and the level of care they showed made a huge difference during what could have been a stressful situation.
I highly recommend them to anyone looking for reliable products and truly outstanding customer service. They were absolutely fantastic.
24 novembre 2025
Réponse de Kardinal Independent Living
Hi Oliver,
Thank you so much for sharing this lovely feedback. We’re really glad we could step in quickly and help your dad get back on the move — situations like that can be stressful, and it means a lot to us to know our support made a difference.
Your kind words about the team are truly appreciated, and we’re delighted everything was sorted smoothly and professionally. If you or your dad ever need anything in the future, we’re always here to help.
Best regards,
The Kardinal Team
They were very good kind and made the…
They were very good kind and made the purchase very easy
28 novembre 2025
Réponse de Kardinal Independent Living
Hi Mr Meadows,
Thank you for your kind words! We’re delighted to hear that you found the process easy and that our team made a good impression. Making things simple and stress-free is exactly what we aim for.
If you ever need anything in the future, we’re always happy to help.
Best regards,
The Kardinal Team
Wow what a great experience I had with…
Wow what a great experience I had with Kardinal. I needed to rent an electric wheelchair last minute and they helped me straight away. I was super impressed with their professionalism and customer service I wouldn’t hesitate to recommend them to friends and family. Thank you again Kardinal team.
17 octobre 2025
Réponse de Kardinal Independent Living
Hi Steven,
Thank you so much for your wonderful feedback! We’re really glad we could help you with a last-minute wheelchair rental and that our team made the experience smooth and stress-free.
Your kind words about our professionalism and customer service mean a lot to us. We truly appreciate your recommendation and are always here whenever you need us.
Best regards,
The Kardinal Team
very good advice
Dana gave us very good advice when we chose a scooter. What to think about and what to avoid. Kardinal had a number of scooters that did suit and we picked one that feels just right. A worthwhile trip to Worthing.
24 novembre 2025
Réponse de Kardinal Independent Living
Hi John,
Thank you for your wonderful feedback! We’re delighted to hear that Dana was able to give you helpful advice and guide you toward the scooter that best suited your needs. It’s great to know that your trip to Worthing was worthwhile and that you found the perfect fit.
If you need anything in the future, we’re always here to help.
Best regards,
The Kardinal Team
Yet another excellent experience …
Yet another excellent experience with Kardinal.
I phoned this morning to report a puncture. They picked my scooter up within an hour and brought it back in just 5 hours.
Special mention for Lee, today's driver, who went out of his way to be helpful.
Thankyou all at Kardinal.
24 novembre 2025
Avis spontané
Réponse de Kardinal Independent Living
Hi Kevin,
Thank you for your fantastic feedback! We’re so pleased to hear that you had another excellent experience with us. It’s great to know our team were able to collect and return your scooter so quickly, and we’ll be sure to pass your kind words on to Lee — he’ll really appreciate the mention.
As always, we’re here whenever you need us.
Best regards,
The Kardinal Team
Thank you this is my second purchase
Thank you for great service and delivery of my scooter they were very good to follow up to with a phone call letting me know date and time the day before delivery thanks jt
😀
18 novembre 2025
Avis spontané
Réponse de Kardinal Independent Living
Hi John,
Thank you for your kind feedback! We’re delighted to hear you were happy with the service and delivery of your scooter. It’s great to know the follow-up call and updates were helpful, too.
Thanks again for choosing Kardinal!
Best regards,
The Kardinal Team
Réponse de Kardinal Independent Living
Hi Noel,
Thank you for your feedback! We’re really glad to hear you received superb service — that’s exactly what we aim for.
We appreciate you choosing Kardinal!
Best regards,
The Kardinal Team
What customer service is all about
From the original enquiry to receiving chair was excellent service!
Extremely helpful and knowledgeable staff.
lovely to talk to, even when I asked if it could possibly be ready for 7/11/25 so I could use next day (even though should be 8-10 days.)
Gentleman drove all the way from Worthing to deliver Friday morning.
I couldn’t have asked for better service!
15 novembre 2025
Réponse de Kardinal Independent Living
Hi Sharon,
Thank you so much for your wonderful review! We're delighted to hear that your experience—from the first enquiry right through to delivery—was exceptional. Our team will be so pleased to know their knowledge, friendliness, and willingness to help made such a difference.
We’re especially glad we could accommodate your request and get your chair to you in time. The driver will be thrilled to hear your kind words too!
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Kardinal Team
Just a great service.
5 novembre 2025
Réponse de Kardinal Independent Living
Hi Trev,
Thank you for the great feedback! We're really glad to hear you had a positive experience.
If you ever need anything else, we’re always happy to help.
Best wishes,
The Kardinal Team
Réponse de Kardinal Independent Living
Hi Malcum,
Thank you for your feedback! We're delighted to hear that you found our team polite and helpful over the phone. We really appreciate you taking the time to share your experience.
Best regards,
The Kardinal Team
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