KCOM Avis 

4 214
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

Paid over the odds as it’s a local company but wasn’t worth it. Signal strength/ availability was intermittent, costumer service was even worse no loyalty whatsoever. I’ll never use again

L'entreprise a répondu

Noté 5 sur 5 étoiles

Phil was very polite and friendly he explained everything clearly. He talked us through all the options available to us and left us to decide on the option that best suited our needs. No pushy sales... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had Ellis and Blake come to install our cable connection and router. Both very friendly and professional. Laid cable under the lawn and paving stone, couldn't tell they had been afterwards. Fitted the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'accès Internet

Écrit par l'entreprise

KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(4 214)

1 044 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Have been a long term customer of KCom…

Have been a long term customer of KCom but don't agree with the pensioners package it should be for all pensioners not just those on DWP pension credits, Customer service was very good when I finally decided to stay with K Com I was seriously considering a move to another provider.

23 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Neville,

Your positive comments mean a lot to us - thank you.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Matt and Jake came out to fit Internet…

Matt and Jake came out to fit Internet this morning, they called me yesterday to arrange and he was polite on the phone.
They arrived when they agreed and completed the job without making a mess and quickly.
Really good job, thank you.

23 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Louise,

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Fantastic service

Advisor help was fantastic, gave me various options to upgrade. Also got 2 new routers free of charge. Changing over to new routers was simple and easy to do. Internet capped is fantastic and fastest in my area too, beating other competitors processes for what I have

15 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Lynne.

We’re happy to know you’re satisfied. Thank you for your support.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Never really give reviews as can’t be…

Never really give reviews as can’t be bothered but fair play to kcom from start to finish it’s been very easy and the speed of the internet has been amazing, considering I was paying more for less with Vodafone. Special mention to Matt and Jake the engineers, very efficient and friendly. Got the job done with no fuss.

18 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Jazz.

We’re happy to know you’re satisfied. Thank you for your support.

Kind regards, Ella.

Noté 5 sur 5 étoiles

The lads were so friendly!

The lads were so friendly, time effective and just a joy. Did everything that needed doing answered all questions and service was up and running quickly. Cant fault them.
Thank you Jordan and Sam

18 juin 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Courtney.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

The switch to KCOM was made extremely…

The switch to KCOM was made extremely easy and straightforward. The engineer that attended (we were having to connect to full fibre) was very helpful in fitting everything how and where we wanted, and with little or no mess to clear afterwards. Highly reommended.

5 juin 2026
Avis spontané
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Réponse de KCOM

Good morning John.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Noté 4 sur 5 étoiles

Good call

Good call, polite, although felt the caller was a little too friendly

5 juin 2026
Avis spontané
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Réponse de KCOM

Good morning,

We’re sorry to hear this. We’ve requested your contact details so we can look into it further. Please don’t hesitate to get in touch.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Overall great product

Overall great product, great and easy delivery via amazon. Had to call customer service to verify router configuration. However, due to the simplicity of connectivity/ setup i thought i was not doing the right setup BUT it turned out the setup was so simple with No interaction needed i was panicking for no reason. Great great product.

29 mai 2026
Avis spontané
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Réponse de KCOM

Good morning Michael.

Thank you for sharing your experience - we’re glad it’s been a good one.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Brilliant service

Lovely lads, really fast job. Good laugh and explained everything perfectly. Top marks

12 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Ewan.

We really appreciate your feedback and are glad we could help.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Great OneTouchSwitch experience when…

Great OneTouchSwitch experience when switching from my old provider to KCOM. And the team was super helpful with the queries. 100% recommend now that the packages are more competitive.

5 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Sanjay.

It’s wonderful to hear you’re happy. Thanks for letting us know.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Reliable broadband

I've been with KCOM for many years and have always found them to give an excellent service. My contract was due for renewal and I was offered what I consider a good deal. It was easy to renew my contract and a follow up query of mine was answered promptly and efficiently.

12 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Mark.

Your positive comments mean a lot to us - thank you.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Excellent

Just had KCOM, only took just over an hour. Special mention to Matt and Jake who installed everything, great customer service, thanks again Matt! Highly recommend

11 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Carly.

We’re happy to know you’re satisfied. Thank you for your support.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Great Customer Experience

On time, took me through step by step, great couple of guys who took pride in their work with a smile

11 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Dave.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

The staff at kcom are always polite and…

The staff at kcom are always polite and will do there best to help you with any prpblem you have.great company and staff.

10 juin 2026
Avis spontané
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Réponse de KCOM

Good morning Alan.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Had our internet installed today by…

Had our internet installed today by Matt and Jake. Both were very efficient and polite.
I had to be out and the guys ensured that the job was finished by time I had to go they even sorted the app on my phone as I’m not very good with stuff like that.
Definitely a pleasure to have them fit the equipment and nothing was too much trouble. You couldn’t tell where they had been once finished.
A credit to KCOM thanks guys

9 juin 2026
Avis spontané
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Réponse de KCOM

Good Afternoon,

Thank you for sharing your experience - we’re glad it’s been a good one.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

Broadband Choice

Looking for a faster broadband at competitive prices and local call centre Kcom ticked all the boxes for me.

8 juin 2026
Avis spontané
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Réponse de KCOM

Good Afternoon,

We’re grateful for your support and thrilled you’re enjoying our service.

Many thanks,

Adrian

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