Paid over the odds as it’s a local company but wasn’t worth it. Signal strength/ availability was intermittent, costumer service was even worse no loyalty whatsoever. I’ll never use again
L'entreprise a répondu
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Lisez les avis des autres
Phil was very polite and friendly he explained everything clearly. He talked us through all the options available to us and left us to decide on the option that best suited our needs. No pushy sales... Voir plus
L'entreprise a répondu
I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... Voir plus
L'entreprise a répondu
Had Ellis and Blake come to install our cable connection and router. Both very friendly and professional. Laid cable under the lawn and paving stone, couldn't tell they had been afterwards. Fitted the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Coordonnées de contact
37 Carr Lane, HU1 3RE, Hull, Royaume-Uni
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Excellent
4 k avis
Aucun historique récent de demande d’avis
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Fantastic service from Mac
Fantastic service from Mac - he explained all the various options very clearly - so helpful trying to get me the best deal for my mum. Very polite & friendly.
30 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Helpful and polite on phone
30 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was very easy to find what i wanted
26 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Very polite
Very polite, a lot of ppl skills I’m happy with his sales skills
30 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
A local company provides a great…High speed internet service dir a very reasonable price!
A local company provides a great service for years. All local people should be supportive.
The process of renewing our contract was so simple, effortless. Customer service is very good & staff are very friendly to deal with!
23 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Kcom are a good company
Kcom are a good company, there broadband are very good fast, + talk to human people not robots
29 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Excellent service from Mac
Excellent service from Mac. Helpful , friendly , patient and professional. A really great helpline experience. Thank you.
29 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Great customer service very satisfied…
Great customer service very satisfied with the outcome and great communication
29 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
They made is easy and simple to switch…
They made is easy and simple to switch to a new contract
29 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was so easy to have that…
It was so easy to have that conversation with Sam. I’ve now improved what was already great, my new contract.
22 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Contacted the regarding my Mum's WiFi…
Contacted the regarding my Mum's WiFi signal. Mac was extremely patient and helpful, talking me through all the stages of checking the equipment, resetting it and changing speeds etc On the phone over an hour and hopefully we have sorted the problem
29 juin 2026
Avis spontané
Réponse de KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Was recommended about KCOM & so glad…
Was recommended about KCOM & so glad we took out a contract.From ordering through to the installation,the process was excellent,
2 juin 2026
Avis spontané
Réponse de KCOM
Good afternoon Andy.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Mac helped me for over an hour
Mac helped me for over an hour to sort my internet out, easy to follow instructions and easy to talk to,
26 juin 2026
Avis spontané
Réponse de KCOM
Good afternoon Zee.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Switching …
After making enquires about switching our current provider to K Com our experience with the call handler Jennifer provided us with all the information we required everything was clearly explained to us under no pressure at all , looking forward to been a customer with KCom
26 juin 2026
Avis spontané
Réponse de KCOM
Good morning Yvonne.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Excellent and very efficient install by…
Excellent and very efficient install by Blake and Ellis. Explained everything. Very tidy. First class customer service.
25 juin 2026
Avis spontané
Réponse de KCOM
Good afternoon.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Matt was helpful ...clear and…
Matt was helpful ...clear and precise...I understood everything clearly about what would happen from start to finish
24 juin 2026
Avis spontané
Réponse de KCOM
Good morning Nicola.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella
Easy change over 👍…
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately £11 a month. What’s not to like - very pleased 👍
24 juin 2026
Avis spontané
Réponse de KCOM
Good morning Les.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Excellent product and extremely polite and…
Staff are extremely polite and knowledgeable, very respectful of my home and requirements.
24 juin 2026
Avis spontané
Réponse de KCOM
Good morning Audrey,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella
Excellent service from initial enquiry…
Excellent service from initial enquiry through to installation. Friendly, professional, efficient and well organised.
15 juin 2026
Avis spontané
Réponse de KCOM
Good morning,
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Fibre optic installation
We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after change over from previous provider. Did a neat and tidy job on a red hot day
22 juin 2026
Avis spontané
Réponse de KCOM
Good morning Mark,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
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