Kings Court Trust Avis 

UPDATE :: Stuart did contact me and a timely, positive outcome has been received.

I was recommended KCT when my fathers solicitors ceased undertaking Estate management. In the initial stages, they were very supportive, contacting me almost daily. I had plenty reservations, and wanted to go elsewhere but was assured I was in safe hands. I was quoted over £10K - not a chance. My level of service was discussed with my former solicitor who knew my dad, wrote his Will etc and it was deduced I only needed the basic package I paid my fees upfront. That's when it went downhill. Communication was short coming, not answering emails, calls, repeat requests for the same information. Fast forward 6 months, I've been informed i am liable for IHT with an additional fee of £5000 plus VAT. I feel they charmed me when at my most vulnerable, never had to deal with Probate before and I trusted them. Had they done an initial assessment in the early stages and provided me with an accurate assessment of the complexities then I could have made a more informed decision. I now feel I was railroaded and in a position where I have to pay this when I could have otherwise gone elsewhere. I already made their work easy by paying our accountant to complete some of the tax forms

Upon the passing of my daughters mother in March 2024, I was recommended KCT by Mr Rory Shipton of SJP due to a long association with Angela.
Mr James Ryan was my initial contact & guided me through the probate process,until he moved on in Sept/Oct
2024
Mr Will Balman then took over the process in Oct 2024 & although communication has been by emails, he has guided me smoothly through the process up to it's conclusion this month.
May I thank WB for his patience & understanding through this challenging period.

I wanted to compliment Liz Fielding. At times I have found the whole process a bit messy and so many times unable to speak to anybody and feeling lost in the whole process I came across Liz having found the number at the bottom of an email that was sent to me and I decided I would call the number not knowing even who I was talking to and the moment I contacted Liz she was outstanding and so patient, understanding and explained everything so clearly, professionally. I would call Liz at one point regularly and every time without fail Liz would pick up and if I got no answer there was always a message for me and never a moment where I was made to feel I was a problem. Her attitude was outstanding and I kept thanking her for her understanding and kindness and nothing nothing was a problem for her. My journey with Probate and Sale of the house was made so much easier thanks to Liz.

Overall the probate process has been quite long, this has been mainly around issues with the estate, due the the length of time the process has taken we had more than one Personal Estate Manager, I must say the most recent Estate Manager WB has been brilliant, reply's quickly to information requests and conducts themselves in a very professional manner, very happy with WB's progress with our application and wrapping up of the estate.

An initial disappointing and negative experience. I was trying to retrieve my late Dad’s Will at a very distressing time. The Will is held by Kings Court Trust.

Update 22/10/25
I am pleased to say that Phil and Paul of Kings Court have intervened and promptly retrieved the documents and sent via registered post.

Thank you.

The process was made very smooth by the professional handling of our case and any queries that we had. We would have no hesitation in recommending their services.

It gives me no pleasure to write this review of Kings Court Trust.

Our family is still dealing with this company 16 months into the process of a Will distribution. We are at a complete loss as to getting KCT to distribute said estate. There are currently no legal issues, all identity checks have been made and verified by KCT. Probate was granted last December (‘24) and the bulk of the estate are the proceeds of a property sale that took place in January (‘25), i.e. resides in cash. We feel that 10 months has been ample time to deal with this estate.

In a statement on the KCT website CEO Paul Toghill has this quote to his name;
“Paul is passionate about ensuring a positive and seamless experience for families during a difficult time”.

As a family we have not received a “positive seamless experience”. What is worse is that we have experienced no compassion, reassurance or acknowledgment that this is a difficult time, or that our money is being well cared for.

Any attempt at getting concrete dates on the dispersal of funds or even a final balance of funds has been met with non-committal answers that seem intended to kick the can down the road, or worse, that our case is a burden on an already busy accounts team. I should add that this service is costing the family £12,000 and at no point have we felt KCT is actually working for us.

The experience has taken its toll on all involved from our executors right down through the family, and one family member has sought medical help with stress related health issues.

Finally we would like to say that in our experience Kings Court Trust have shown a total lack of accountability and worse a basic lack of kindness. A lack of kindness for the memory of the deceased and her surviving family. This is the most upsetting side of this whole process.
This is not a situation we would wish on any other family experiencing the loss of a beloved Mother, Grandmother and Great Grandmother.

I appointed Kings Court Trust to look after my mum's estate. Eventhough there has been no face to face contact my personal estate manager is always on hand if I need him on the telephone. Very professional.

We instructed KCT to help us with some technical aspects on my mother’s estate and thereafter to prepare the application for Grant of Probate, which has just been received. Hannah Pick was our brilliant manager who guided us through the whole process and was assisted with technical support from Sam who was also excellent. The whole experience was professional and courteous at an obviously difficult time. Very happy to recommend KCT for any aspect of estate administration and Trust support. Thank you again, Andrew and Sue.

Impossible to contact. Letter sent in March 2025 to Bath address has just been returned (October 2025) by Post Office marked "Gone away". No response from telephone, either using number given on storage card (0845 126 0891) or from WhatsApp (0300 303 9000). Just as well my new Will is with another storage company!!!

Kings court Trust have been amazing throughout the whole process.
From my initial phone enquiry with Joanna through to Ifzal , who handled our probate request.
I was kept informed and updated all the way through .
They have made a very challenging time and process a lot easier.
Thank you

Very friendly and helpful staff. Always kept me upto date with my case.

Jake Hodgson, who recently took over from Larna, who unfortunately left the company, continued to manage my late cousins estate with professionalism. He kept me fully informed and called me back promptly if I was unable to contact him straightaway. I've been very pleased with the excellent service I've received from King's Court Trust and would happily recommend them.

Chloe and the team were a massive help in getting my nan’s (Joyce) probate for her late partner processed. It was a long process but Chloe was brilliant throughout, she was always on hand whenever my nan needed to call and put her mind at ease every time.

Although probate is a lengthy process Kings Court Trust carried out the process in a professional manner.
Will B kept me updated on a very regular basis and answered emails and queries promptly. Nothing was too much trouble.
I would have no hesitation in recommending KCT to carry out probate.

I engaged KCT to deal with probate for my mother's estate. Despite a colleague leaving half way through, Aoife Croft seamlessly offered us an efficient, friendly and timely service. I highly recommend this company.

I was extremely impressed by Kings Court Trust in the handling of my sister's estate and in particular by Hira Mamoon who was designated to be the Personal Estate Manager in dealing with her estate. Her efficiency and professionalism made it so much easier for me as she kept me informed throughout the process and was always on hand to answer any questions that I had right from the beginning to the final settlement.

The first initial contact Melvin was very good. I was then asked to do a review where I gave them a good rating. Once I was allocated a Manager for my ex-husband’s death who passed in March 2024 it felt like no care was given to me and my vulnerability was exhausted to a point of no return in choosing KCT with dealing with the estate. The Manager was on training course hence I was left at the mercy of her being on training or sick. I went months of being passed on 3 temporary managers especially during the sales process of the property. It appeared that those who managered teams did not care. I give them enough notice of my voluntary church trip to Goa In October 2024. They sent me online system that was not compatible in India. I was in deep distress and both my KCT Manager and Melvin blocked me so I could not contact any one but still kept sending me the wrong program that did not work in India. Finally I managed to get a message to the estate agent and they saved my sanity. When I got back at the end of October 2024 I tried several times to speak to temporary managers who never bothered to read my file hence their input was a waste. I ended up in A&E at Northwick Park Hospital where my Blood Pressure was very high. I finally took the plunge and wrote to CE of KCT on LinkedIn. I also contacted KCT to leave a message about how fed I was and managed to speak to Kaci Worcester and she just dealt with everything made me feel like someone cared.
Between the message on LinkedIn in and having Kaci Worcester assigned to take over it restored my faith that there are good people who have empathy and professionalism.
However the DISTRESS for a 73 year client I feel that the months of neglect of people like myself were not treated well nor compensated for the months of DISTRESS I went through hence I am taking a stance in recording my review because change and accountability for organisations such as KCT needs reviewing of the highest calibre.
It has taken a few months to think it through before writing this review

The whole probate process was daunting but the support, empathy and approach taken by the team at Kings Court Trust took away my initial concerns and worries. It is a long process, but they kept us up to date, were clear on each steps and answered any questions with ease, whenever they occurred providing clarity and guidance each time. I’m very grateful for the support. Special thanks to K.Darby, for managing this and supporting me throughout.

Navigating Probate during such an emotional period can lead to stress and anxiety attempting to understand exactly what the process to follow is. Once I engaged KCT, I had a weight lifted off my mind. They articulated the process in a clear manner and provided updates throughout, Hamah Pick was outstanding throughout the process, and I was pleasantly surprised how quick the Grant was approved.