Kidrobot Avis 

Had an issue with a Plush vibrating Godzilla that the motor fried out and potentially could have started a fire. Contacted customer service, they said thanks and that it was a “unique” occurrence?!? No help at all with a replacement or even a credit for a new one. NECA and Kidrobot your customer service BLOWS

Rude and incompetent support. Since international delivery is very difficult, I ordered within the USA via a package forwarding service. My order was classified as high risk. And then cancelled. I previously wrote an email that was never answered. I would not recommend ordering here.

Placed an order for a $200+ item and received the wrong item. Sent an email to ask for a replacement and it’s been over 2 weeks with two “we’re working on it” emails and still no resolution. I’m so disappointed that it’s taking this long to send the correct item to me. Their customer service needs improvement

Poor customer service response. Poor shipping time. They can't keep up and just shouldn't offer selling online. Very lousy and inferior service. Shipping should be free for a service that is very incompetent! So unfair that they let buyers pay shipping fees for an almost a month long delivery! Never buy online with these rip-offs! Never again will I do business with this brand. The management is crap.

Ordered three items, mainly one but took two extra cheap products to get free shipping.

Waited for them to ship out but I figured the pandemic circumstances delayed the shipping even though several weeks had passed without a sign. After nearly seven weeks I received an e-mail telling me I was going to ge a refund for the main product from my order. Eh, ok...why?

Got no explanation from them about why.

Since the extra two products that was left from my order was not of any more interest due to their refund I asked for them to cancel the rest of the order. They replied that one cannot cancel any orders due to their policies (which customers are forced to accept before checkout) because of limited items and people scamming etc. But themselfs are allowed to scam their customers in believing products that looks available and pay in advance for in fact are not available and will let you know this almost two months after placing an order?

What kind of policies are that and where the h*** is the goodwill in that?!

If I had a company, especially receiving this much bad reviews, I would put in some effort in making my customers satisfied for them to return. I would not take money for any product not available and if that mistake still would occur I would take action and responsability for my company's mishandling and let that customer cancel the order.

This became more of a problem since I also used a shipping forward service to Europe and just waited for this order to be shipped, as the last purchase to be consolidated with other purchases. I even had to pay extra for extra storage days due to the late shipping Kidrobot did.

So, pft, even though I like several collaborations Kidrobot have with Sanrio/Hello Kitty etc. I will never ever order from them again. It is definitely not worth the trouble. And I will never recommend them to any of my friends, quite the opposite.

Such bad policies and lack of goodwill will hopefully make them lose customers, bit by bit - if they don't come to sense and make some changes.

Shipping to canada is fraud. Their warehouse is in san Francisco. Anything shipping to Canada under $140 is duty free. You have the option to include duties and tax or not in your shipping.

first off, they are trying to charge $90 dollars for shipping of a two tiny figurines worth $80 if you choose not to include duty and tax. If you choose to "pay duty and tax in advance" they split up the 80 between two different charges (one for shipping, one for duty and tax) but still charge the same.

In my province, tax is 13%, and this is under $140 so there is no duty. Sounds an awful lot like fraud to me - making people think if they pay the full $80 they'll have $30+ to pay (when they really only would have $10 in tax). Sure the FTC would like to hear about this.

They sent me the wrong item. The item sent was even cheaper than what I paid for. Contacted them. They said they will send the correct item. Three weeks passed and I received nothing. I emailed them multiple times to see what was going on and have gotten no response.

Pre-ordered a Kozik item in April 2021. They said it would ship in 2nd Quarter 2021. Then they changed it to August 2021, then 3rd Quarter 2021, Then First Quarter 2022, now they say First or Second Quarter 2022. Can't get refund, can't switch item for something else. Total disregard for customers. It's a shame, I have been following Frank Kozik since he was putting out music on Rise Records, but now I won't have anything to do with him or the other "people" who work for KidRobot.

My advice, pre-order nothing from them and if they say it is in stock, cross your fingers you actually get it.

they gave me the wrong plushie and the box it was delivered in came in clear duct tape and it was only one layer of tape so anyone coudlve opened it and stole or swapped my package but they sent me some other ugly plushie probably why no one wanted mine so if you want to order a plushie dont or anythin, dont order on kidrobot go somewhere else, it seems like they scam for your money and dont give you the right products so, let me save you and click off this website right now, its not worth it to go through what i had to go through.

Don't buy from here. I placed and order and it didn't tell me there would be a delay until after I placed the order. Contacted customer service and they just sent an automated reply saying it would be shipped eventually.

Please don’t order from here! This company should be sued! They are liars that will steal your money and not send your items. Please report them to BBB!

Garbage company. They took my money quickly and has not answered emails or calls. Good thing I used Amazon Pay because they can help issue a refund.

They could improve in a multitude of ways and I would say they should take my advice if they want to keep their business. Stop doing preorders. Refund people their money instead of having a no refund policy(it just makes it seem like an absolute scam). Fix your vague bland customer service. Let international buyers use shopify instead of weird businesses like globalshopex. Make sure you ship out orders before letting more people buy!!!! I ordered 3 months ago, my order was not a preorder item and I have screenshots to prove it. Never got shipped out and now when I email they just claim it’s a preorder item when it was in stock at the time of my purchase. Not to mention their website is messed up and they took 600 extra dollars from me the first time I ever tried ordering even tho my order kept not going through. I’m fed up with this company I just want my money back. I’m not waiting 3 more months for an item that I ordered that wasn’t a preorder item at the time.

A great website but don’t ever bother to order anything international
Been waiting 3 weeks to be told it’s still in the warehouse then they send me a fedex link which says it was delivered
Backside doesn’t know what the elbow is doing

An absolute farce
Never order anything from this company

Took my money and never shipped. Order placed over a month ago. I've reached out over the last few weeks, still no response from them. After reading these reviews its obvious what's going on here.

Ordered an item in January. They later added that it wouldn't be available until the 2nd quarter. It's the middle of June and still no worried on when I'll get my purchase. Thieves.

DO NOT BUY FROM HERE. You'd be better off burning your money because at least it would keep you warm for a few moments.I placed an order with Kid Robot almost 2 months ago and they haven't shipped anything. They will not give you a refund and they will just consistently make up some nonsense reason as to why they haven't shipped anything.

I love my item but the customer service was absolutely terrible. They mixed up my tracking number with someone else's, which I found out after having to contact the shipper myself since Kidrobot wouldn't answer my emails asking why my package was delivered ACROSS THE COUNTRY. I then asked Kidrobot if I could have the correct tracking number and after several days of silence they simply thanked me for informing them about the issue and closed the complaint. I inquired again for the correct tracking number as I was concerned I would actually never see the item (which I paid double for since it was a preorder). I did not receive the actual tracking number for WEEKS after, and by then the item had been in my possession for several days. Mind you, there is not a phone number easily found on the website to contact customer service so everything is also done over email.

I made back in Dec wasn't mailed out, and when I contacted them, I just kept getting excuse after excuse, from the pre-order item was pushed back, to there's a backup at the warehouse. I told the company I wanted a refund, and they told me there are no refunds, I just have to wait for my order, which would be released in the 3rd quarter of this year. I got ahold of PayPal, and disputed the purchase, and PayPal got ahold of this garbage company. It's amazing how as soon as PayPal got involved, my order was sent out overnight, and I received it today, pre-order item and all. Don't waste your time with this company, go somewhere else and be satisfied

Just don't. They take the money and don't ship the product. They don't answer emails when they do it is a canned response with no time line for shipping. I tried to cancel my order and they told me they couldn't