Kimberley - The Caravan & Motorhome People - Darlington Avis 

Dealer fit accessories missing at handover, despite been ordered at the same time as Campervan and them having over 2 months to acquire and fit prior to our collection date. We then had to return (and collect) the vehicle at our cost for fuel and time, and were without it for nearly a week. We also asked for a couple of issues we noticed to be investigated and repaired if possible while it was back at the dealer, that was only partly done even though we were assured all reported issues had been resolved.

I organised to drop my van off on the Saturday before the service on the following Tuesday. They had not told anybody of this which caused confusion for the shop sales department as the service department don't work Saturdays. I reported an issue we had with a leaking tap which prevented us filling the water tank up a month before the service to be told to wait for the service as they would resolve it then. It wasn't resolved and were told we needed a new tap fitting, 3 weeks later they said the warranty claim has been approved but we are still waiting for the new tap to arrive. We can't use the van as intended until the tap is replaced, hopefully before the end of summer. Very poor service for a van under warranty.

Every one that we spoke to was very professional, had full knowledge of the products ( caravans ) from the sales team ( Tom ) to the handover specialist Paul , and the service team

Caring and understanding, service beyond expectations . We have no hesitation in recommending Kimberly's Darlington operation.

Paul was extremely helpful and explained everything slowly and clearly. Everything went very well and the caravan was everything that I expected.

Great handover of new Carerra campervan. Very detailed instructions given by friendly and knowledgeable staff. Recommended

This worked as it should do.
No hard sell and efficient and knowledgable sale.
Handover very thorough.. the only real problem was that they could not provide a number plate as I do not carry the V5 registration for my car... but that is silly regulations.
Complication that my battery had a screw fitting, not a post but one of their engineers sorted that.
Overall, gave me great confidence and I would go back and recommend.. whereas I would not touch South Cave with a bargepole ever again.

Very helpful staff. Not pushy . Excellent handover of the caravan .

The salesman Andy was so helpful nothing was a problem
Just perfect

Bought a new motor home off you supposed to have had a pic but there were warning lights on the dash about the automatic handbrake needing servicing havnt been able to use the motor home yet not happy

They cant do enough for you until you’ve paid so if any issues afterwards the after sales isn’t good .

No pressure to buy and plenty to choose from. Very helpful staff to answer the questions we asked. A great handover with everything covered and shown to be working as it should. Rich and Gary were outstanding and the lady with the knowledge about the awnings!

Dealt with Annie in the shop regarding a tentbox , fantastic experience all round, helpful excellent value , highly recommend.

Great sales really helpful as we have never had a caravan before, and a great handover would definitely recommend Kimberley’s

They couldn't do enough for us when we came to collect our caravan because it wasn't ready.

Very knowledgeable staff, good handover, made picking up our motorhome very easy. Thanks Benson & team.

Having messed up my first booking, and requiring 3 days to fulfill the second one, the job was not fully completed (despite being paid in full) due to “items left in the vehicle”. Since no one had bothered to tell me that all items needed to be removed, I wasn’t aware that this was the case.
I wrote to head office asking for an explanation of this logic, and have been completely ignored. Worst customer service I have ever encountered.

UPDATE: still waiting for the promised contact mentioned below….. as I said - worst customer service ever! 😡

Everything that was explained at the handover, and there was the reassurance that if any help was needed then it was just a phone call away. Benson and Richard were very professional in the process. We left Kimberley in the knowledge that we were well looked after.