Kits Avis 

I have purchased multiple glasses from kits and I’ve always been happy with the service and product.

The customer service is incredible. My experience has been nothing short of amazing. Their response time is quick and efficient. Not to mention the cost effective, great quality frames. I will definitely purchase again.

I recently had the pleasure of ordering eyeglasses with the help of Emma, and I must say it was a great experience. From the moment we connected, Emma was friendly, professional, and incredibly helpful. She took the time to answer all my questions, guiding me through the ordering process with ease and making sure everything was perfect.

Her attention to detail and personalized approach really made me feel like a valued customer. My order was processed smoothly, and the service exceeded my expectations. I highly recommend this company for anyone in need of quality eyeglasses and outstanding customer support. Thank you again, Emma!

As a first time purchaser, I am blown away by the exceptional experience. Kits exceeded my expectation in a variety of ways. The measurement tool, online platform, speed of shipping, quality of glasses, customer service and all at a price that cannot be beat. I have already recommend Kits to friends and family, and will continue to do so.

Chad and everyone with the kits team are amazing. Number One in customer service.
Darren G. Ontario

I cannot say enough about this companies service ..
I have ordered 8 pairs in the last 3 years and each time their service is impeccable. EVERY TIME!
Quality product and excellent service …imagine that !
Ref 18423061…Chad was awesome . Exceeding my expectations.

Amazing customer service by Chad. He helped me out completely with an issue with my contact lenses order and I must say it was an amazing experience talking to him. He deserves a raise! Thank you so much Chad!

Absolutely amazing customer service. Emma was outstanding and very knowledgable. I was hesitant ordering glasses online but i must say that Kits glasses and service are the gold standard. A special thank you to Emma!!
Reference # 18365265

My customer service representative was Emma, who was pleasant, polite and very helpful! We arranged an exchange for a pair of glasses that I received because I didn’t realize they had nose pads, which I have difficulty wearing. I mentioned to Emma that I had previously purchased the same pair, which I’ve never worn because of the same issue, and she also arranged to have them exchanged as well! I’m absolutely impressed by the quality of service!
I have purchased many pairs of eyeglasses from Kits and highly recommend them for price, quality and service! 5⭐️’s

They have the absolute best customer service, I’m always so pleased when I order from kits

18406955

Emma was amazing. Very kind and obviously believes very much in Kits! It was great customer service. Bravo!

18404383
Great People! Thank you Emma!

I purchased 2 pairs of glasses in March for a gift for my husband. The sunglasses were amazing, the regular glasses didn't really fit him although we thought it would. I was calling about another order and I just mentioned that my husband's glasses were in a drawer as he was unable to wear them. He advised me that there was a warranty and proceeded to not only replace my husband's glasses, he helped me chose a pretty funky pair (the one he was wearing) which were the same dimensions as the sunglasses that we purchased. I can't thank him enough....my hubby will be so surprised. <3

I was leary on ordering glasses online because I wear progressive lens. I ordered and they fit perfectly. I currently have 3 pair and another pair on the way.
I needed to call customer service and Chad was great and fixed up everything within one phonecall. Definitely will continue to buy my glasses here.

I loved the options for glasses and how affordable they are. When I had an issue, customer service made it super easy and quick to get it resolved. So impressed, already recommending Kits to my family.

I was very reluctant to buy glasses online, as I have progressives and they can be tricky. I finally did make a purchase but got the PD wrong and could not see with the new glasses. I called Kits and Emma was so gracious and kind. She offered a replacement without any judgement and gave me suggestions on a new pair of glasses and she also walked me through the process. I will definitely be making all of my eyewear purchases from Kits in the future. Thanks so much!

Customer for life! Pricing is great, direct bill to insurance, and the customer service on point. I made an error and chose the wrong contacts, Chad not only updated my order but then dealt with my insurance company to update the claim for me. He was helpful, he listened, he took action and solved everything. I was a Lens Crafter customer for over 20 years and I dreaded going there and dealing with their staff. Kits made eye wear shopping FUN! My ONLY request would be to put the favorites heart icon somewhere more visible in the menu or home page. Other than that, I'm so excited to get my glasses and contacts. Honestly so impressed with my first impression and so excited to see Canadians building brands for us. #customerforlife #proudlycanadian #Eyewear

Re: 18329920

Phenomenal customer service from your representative Emma. She was quick, efficient, so kind and left me extremely happy with the quick and easy refund. I will most definitely be re ordering from our company again. Thank you!

Amazing customer service from Chad. I was in a panic about my situation and he was so helpful and solution focused. Highly recommend Kits for their customer service alone!

My call today is the best customer service I have ever had. Thank you Chad for helping with my order. Kits is amazing, I will be a customer for life