Kits Avis 

Re: 18338660 Thank you Chad for incredible customer service assistance today. I appreciate the way you were able to help me so thoroughly and so quickly. I look forward to shopping with you guys again. Thank you so so much!!

Amazing. They have gone above and beyond to ensure that I am satisfied. They didn’t have a certain colour of glasses that I had already ordered, and they took immediate action to notify me. Furthermore, they went the extra mile and offered me another deal.

Kits has wonderful customer service. Emma went above and beyond to help me find a pair of glasses to fit my face. Order 18326173.
Emma deserves a raise!!! Thank you again

Incredible customer service. Chad went above and beyond to help me with a pair of contacts that I mistakenly ordered. He corrected my mistake and sent a return label and new box immediately. I will definitely recommend Kits to everyone due to my interaction with him. Keep up the good work!

Incredible customer service. Chad went above and beyond to help me with a pair that I didn’t really LOVE. Being my first ever pair of glasses, and first time ordering online - he gave me such a great peace of mind. I have since referred over 9 people to order from your website since my interaction with him. Keep up the good work!

The standard shipping company is terrible, there was a screw up with my address.... likely from Kits to the company - but the delivery partner was going to take a another 2-3 weeks to redeliver.

Emma from kits, found the problem and rectified it quickly.

I would gladly pay $10 to avoid the hassle of using this company... but when the expedited shipping was only 1 day faster and $25 it didnt make sense.

However, if I knew the delivery partner is a Temu partner... I would have expected Temu type service and paid for shipping.... just be honest that your free shipping service is the lowest possible service level.

Kits has never been like that, Emma was great... just tarnished me on the process.

Easy to order, quick delivery. Great quality frames and lenses. Customer service is exceptional - I had an issue with the fitting of one of the 3 pairs I ordered and I called them to explain. They are expediting a new pair in a new frame without any "quibble". Thanks Chad for sorting me out - so friendly and efficient.

Ordered a pair of glasses that did not suit me well, however kits offered to replace them and shipped them very quick! Super great customer service!

Spoke to Emma!
# 18290526

Customer service from kits is really great. Resolved my issue. Chad did a great job in walking me through the process

My Rx progressive reading glasses were ordered online three days ago. When I received them yesterday, but there was an issue with where the ocular centre of the lens was located. It was slightly too high. Clark immediately emailed me the instructions so I could take a few measurements at home and relay them to Kits so they can remake the glasses with the correct ocular centres. A quick email with the correct numbers was all I needed to do. I expect receive the remade glasses in a few days. Overall, the experience has been very positive and customer support was very helpful.

They are excellent just give them a call and they will help you with understanding the things and how to order and how to find the frame that best suits you.

I’ve ordered from Kits a few times and have had nothing but good experiences. My last order was delayed in shipping. I reached out to Kits (wasn’t their fault, the courier had lost it) and they made it right ASAP. All of our orders have been great and would definitely recommend.

Chad put me right at ease with his attention to my concern. Excellent communications regarding my order # 18225922

Customer Service Representative Emma was great! While placing our order she noticed my son’s previous contact lenses was sent with the wrong prescription and was quick to offer to send out replacements. She was super kind and helpful, it was an overall great experience.

Excellent customer service, fabulous selection of frames. Best prices in Canada, I'll be purchasing all my prescription glasses from here from now on !!

Chad was patient and understanding with my issue. There was an issue with the call and Chad called me right back. Great customer service. Employees like this will keep me coming back to Kits!

I had ordered 2 pairs glasses from Kits.ca and had received both pairs super quickly. I did have an issues with the fitting of 1 pair though, so i called to see about exchanging them. I talked to Clark, where he walked me through the process of what to look for inorder to get the proper fitment for my face. I am new to the "glasses world" so i didn't know about sizing aswell and the nose pad "angles" that can change how the glasses fit. I had an awesome experience and would recommend 100%.

Order # 18212789

Chad was incredibly patient and knowledgeable. Very grateful.