Kits Avis 

Chad was so helpful! We were able to change my order as I accidently ordered progressives! He corrected it no problem and provided a refund for the cost difference!

This was my first time purchasing glasses from Kits, and already I know I will be a lifelong customer.

Thanks to their low prices I was able to get two pairs of glasses with transitional lenses, for a mere fraction of what I would pay for just one set of glasses with regular lenses from a local retailer.

The website was easy to navigate. I loved the selection of frames, and the fact that they are made in Canada. They can also direct bill many insurance companies. Once ordered, the glasses went into production almost immediately, and were shipped to me for free in just days.

They arrived packaged in upscale boxes. The frames are beautiful and solidly built. (I've purchased numerous glasses from online retailers over the years and I have never seen quality like Kits' frames.) They look and feel high-end. More importantly, the lenses are perfect and crystal clear. I also received a generous coupon for future purchases.

As much as I loved my glasses, I noticed one of the frames looked darker than I expected. When I contacted customer support, they were so kind and helpful, and immediately ordered new glasses for me. I asked about returning the glasses but was told to donate them instead.

I honestly can't say enough good things about Kits.

Kits was my first time buying a pair of glasses online and I have very strong prescription (-8) and also astigmatism. Normally I spend over $700 on glasses and I can't really afford that, so it had been over 7 years since my last glasses (and it turns out the transition lenses stop working after 3 years so I was not protecting my eyes, but couldn't spend another $700).

I finally found Kits and got a pair of glasses with transition lenses and they have been wonderful! Very reasonably priced and perfect prescription. I feel like they're making owning glasses affordable, because I'm realizing I will need to replace them every 3 years in order to keep my eyes safe from the sun.

A month after buying them, I had an issue and I called to try to sort it out. Chad was incredibly helpful and in fact just got them to send me a whole new pair of glasses to fix my issue. I feel so appreciative and grateful, so thank you Chad!

Reference number 18097792

About the company: great quality with great price, period. About customer service: this is really why I comment, because I thought Emma was very patient, and she listened to my words. She had a steady conversation with me and listened with intent, offered different solutions and made informative comments that led to my own decision. Great experience.

Emma was amazing to deal with! She was very patient and helpful! She answered all my questions and was very knowledgeable! I would recommend Kits as a great company to purchase all your eye wear needs! Thank you Emma for your outstanding customer service!

Tried to place the order online, the message was “something went wrong while placing the order” without clarifying what went wrong. Quite frustrating after two tries, the chat line couldn’t help, but suggested to call the 1-833 number if still needed. I called, wait time was ok, and Chad got the order through with no problem even explained me lens diff. Ref 18053820

Ted was extremely helpful over the phone. I wanted to exchange sunglasses that were sent as they didn't look like what I expected in real life.

To my absolute surprise and delight, the exchange process was so smooth. Ted was awesome! Can't say enough about his pleasant demeanor. Thanks!

Will definitely be back to order more soon!

Clark was very helpful! Solved my query within 2 minutes in spite of a user error on my part. Would recommend! 18019708

Kits is legit the best place to go if you want both quality and affordability. They have excellent customer service (thank you Clark) and I’ve never had any problems with them or their products. I recommend this brand to all my friends and family!

I've been extremely happy with kits.ca.
Price, quality & selection all at your fingertips without even having to leave the house.
My most recent transaction there was made even better with help from Clark & kits.ca. His attention to my needs & willingness to help me out were second to none.
Thanks again Clark!

Great Product and Service
I had a few questions on a past order and decided to call into the customer service line and was met with excellent service. As a repeat customer I greatly appreciate the level of detail and care Kits provides to each of their customers. All eyeglasses I have purchased have been of excellent quality. I definitely plan to continue purchasing both contacts and eyeglasses from Kits!

reference number 17978846

17919090 SO pleased ad so impressed with the excellent customer service I received.

Fast, efficient, and the best cust. service of my life. I’d made a minor mistake in my last order: not checking the arm length of the model of frames. These were a bit shorter than ideal, I noted in a very positive review. Kits called. I was offered a free return or a free courier of a very similar model with longer arms (and glass, rather than scripted lenses). I took the latter option, to put these adult frames’ arms on the boy-sized frames. Kits even offered to reimburse me if a local optician charged me to switch the arms. No need, but it was above and beyond generous.

Very user friendly website with a huge selection of inexpensive glasses. Customer service is prompt and efficient, product is good and shipping was timely. It’s a great way to build up your glasses collection if, like me, you like to change things up often.

I am a huge fan of buying my glasses online. The company I usually purchase them from went up drastically in price so I went on a mission to find a replacement and I landed on Kits. In less than a week the glasses arrived BUT only one problem… totally wrong prescription UGH

I phoned them up and HOLY COW what a remarkably pleasant experience that was! The customer service rep stayed on the phone the entire time in order to process the return and to get another order started.

As an aside the glasses did fit perfectly- just the wrong prescription is all which can happen

What a pleasant surprise given how lacking customer service is these days

Thanks for making the experience more than tolerable

It was an absolute pleasure speaking with the Kits customer service. Ana was efficient and responsive. She helped me get exactly what I needed. Thanks!

Quality glasses, affordable prices, lightening delivery, lenses are superior.
From now on we are always going to order our glasses to kits.ca
Thanks team Kits.ca

They couldn't get my progressive glasses correct.
Tried 2 times with correct measurements and still not even close. Never had this issue with ordering on line.

Waiting over a month for half my contact lens order.

Sends me an email saying ‘spend more money on even cheaper glasses for your trouble’ repeatedly. I don’t want to give you more of my money, I just want my contact lenses. That’s not making amends for this experience.

Make it right.