Kits Avis 

Frame quality is good, shipping very fast, minimal packaging, and price is good. My order came uneven, customer service sent me a new pair no problem and those were also needing adjustments. I had to go to another store to do it.

I bought online glasses from another retailer and they messed up my prescription. This time with KITS my prescription was perfect! I did have the correct PDs so that could have been the issue. I love how they are a Canadian company and my benefits will cover them! I bought the glasses and as soon as they shipped I submitted a request and I was paid out super quick by Manulife. They arrived much quicker than expected as well. They did not take 3 weeks like some reviewers have mentioned. KITS eyewear is so affordable I now have a number of pairs of glasses for every outfit and occassion. I ordered glasses that were too large for my face (Sunday, Frankie and Hardy) and the return was seamless. I was able to call KITS and speak to a number of extremely helpful agents who emailed me return labels and reordered different glasses for me. I highly recommend calling if you are having issues they will help you out quickly. Also, from my experience I did not need to wait more than a minute for the phones to be answered. I did email before I phoned but got no response so I would not suggest emailing! I have recommended KITS eyewear to everyone even my therapist! I think I am pretty much a KITS customer for life now! Love their prices and their glasses! I have bought designed glasses all over the world and my kids or myself keep on breaking them so I am so happy to buy affordable glasses that are like designer glasses! So on trend!

Robert (17625362) was fantastic. Very friendly and helpful with the return process. Will order from Kits again. Great customer service.

Customer service and return policy is absolutely amazing. Unfortunately, I don't have one of those heads where all frames seem to look nice on, so regrettably, I've had to return two frames. The return process is super duper easy and straight forward. I'm also impressed with the quality of the frames from their Kits line and the plastic frames with nose pads are my absolute favorite in terms of comfort and look. I'm happy with the quality of the frames and their customer service is exemplary to say the least. I will continue to buy frames from here in the future!
ref no. 17623073

When the clip that came with my order wasn't available anymore, Robert was very helpful in finding the best solution for my dilemma. He was able to swap the clip for another pair of glasses with minor price difference and completed my order. He was very helpful and friendly. Thank you Kits and Robert for making this experience great.

Robert was very helpful and professional with my case. He was able to solve the situation where others may have just cancelled my order.

My gratitude goes to ‘Robert’ who assisted me immensely on an auto ship order. His patience, understanding and ability to facilitate a beyond satisfactory solution should be recognized.

(Robert - customer service representative assisted me). He is knowledgeable and patient! He helped me through the call and also provided recommendations. Cant wait for my glasses! Thanks a bunch

Very good service (Robert - customer service representative assisted me). Helped me through the call and also provided recommendations and cleared all my doubts. KITS has the best spectacles with best prices compared to other all companies. I would highly recommend to go for their products and service.

I had a great experience today ordering my glasses all because of Robert he did a fantastic job helping me! Reference: 17519304

The optometrist was so through, way better than all the others I've been to this year. he did extra tests for my brain injury that other optometrists did not bother with.
also the customer service at the store is phenomenal, soo helpful !! Best eye glass picking out help I've received ever. and then the online customer service cause I entered my address in wrong..they were so helpful and followed up so proficiently!
can't recommend Kits eye glass place enough now. I go for glasses and contact and vision tests from now on

I had a warranty request right at the expiry of the warranty period. The KITS customer agent showed empathy and flexibility, and solved my problem to my satisfaction, which was a full replacement of the glasses that broke.

Great pricing and excellent Customer service. Robert was very helpful in dealing with my query and assisting with order placement.

Robert was extremely professional and
handled my issue quickly.
My Jasmina glasses were no longer fitting properly and he offered me a replacement for a low price. I know the glasses were purchased July 2022 but I wish they would have been free to replace.

My new glasses were beautiful, and my distance vision was perfect, but I wasn’t able to read while wearing them unless I lifted them up a bit, even though they are progressive lenses. I called Kits and Robert (ref #17468853) explained why I was struggling and guided me through the proper way to measure my OC and also my PD, while patiently answering all my questions. I was so impressed with the service I received due to Robert’s expertise. The glasses are now being returned to Kits with a free-return label and custom lenses will be put on the frames and mailed back to me. Thank you Robert for the fantastic customer service!

I bought a second pair of the same frames after they broke about 6 months after I had them. The new pair broke a month later in the same spot. I called and was offered a new pair or another pair of my choice. It was easy, simple and great customer service.

Warm-hearted and considerated Assisting. Especially thanks for Robert who has helped me solve the problem so efficiently and effectively. Nice guy to recommend. If I have any question about my buying，I hope to meet him again，exactly reliable！

I had the best customer service I have ever seen at Kits

Robert made me continue to choose Kits! I was at my wit's end, but his warmth, kindness, and empathy made a difference today. His open and honest communication and conflict mediation skills mean such a difference. This is why I am always going to be a Kits customer. It’s people like Robert. His open and honest communication and conflict mediation skills mean such a difference. This is why I am always going to be a Kits customer. It’s people like Robert that make a difference. A professional. Thank you again, Robert, for your exceptionality!

Hanan