Kits Avis 

Robert from customer service did an excellent job in resolving the issue: I had to exchange contact lenses because of wrong prescription ordered. I would certainly recommend this company

I had a problem with my order and I was helped by Robert (17382805)! He was amazing and incredibly nice and he helped me greatly! Everything has been solved and I am left very satisfied!:)

Great experience, very profession and knowledgeable, Albert is great customer service agent, he provide me all the information needed.

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Robert the customer service representative did an excellent job in resolving the issue. I would certainly recommend this company

I didn't wait long to talk to a representative at all, Robert assisted me with my order, he was was incredibly helpful, and understood what I needed.

The whole process was entirely painless, I got a great discount and I absolutely love my new glasses.

Robert was amazing!! My daughter didn’t like her glasses and he exchanged them with no problem!! Plus sold me a new pair as well! Thanks for making it all right! I’ll shop here again and again!

Robert was an expert at his job and found a solution right for me after the company had an error. I really appreciate your time and commitment to always doing right with me and taking care of things! I will continue coming back

Great Customer Service experience. Chris-y was very polite and helpful. My inquiry, reference#17025640 was resolved very quickly and smoothly. Thank you!

Outstanding customer service--off-the-charts patience through a long process of finding suitable frames. Plus replaced my glasses which fell and broke an arm, at no charge--a one-time replacement. Very pleasant rep--wish I'd caught his name.

I recently had the pleasure of purchasing eyeglasses from Kits.ca, and I am delighted to share my incredibly positive experience. From start to finish, their service and product quality exceeded my expectations, making them my go-to destination for all my eyewear needs.

First and foremost, the variety and quality of their glasses collection are outstanding. Whether I was looking for a trendy and stylish frame or a more classic and sophisticated design, Kits.ca had an extensive range to choose from. Their attention to detail in selecting fashionable and high-quality frames is evident, and it made the decision-making process enjoyable and effortless.

The customer service I received was top-notch. The staff at Kits.ca were friendly, knowledgeable, and genuinely passionate about helping me find the perfect pair of glasses. They patiently guided me through their selection, providing valuable insights and recommendations based on my personal style and preferences. Their expertise and dedication to ensuring customer satisfaction were truly commendable.

The ordering and delivery process were seamless. Once I made my selection, the ordering process on their website was user-friendly and efficient. I received regular updates regarding the status of my order, and the delivery was prompt. The glasses arrived securely packaged, ensuring they were protected during transit.

Finally, the glasses themselves are of exceptional quality. The craftsmanship and attention to detail are evident in every aspect, from the sturdy frames to the precise lens prescription. The glasses fit perfectly and are incredibly comfortable to wear. The clarity of vision I experience with my new glasses is remarkable, enhancing my daily activities and providing a clear and crisp view.

In conclusion, Kits.ca has earned my highest recommendation. Their wide selection, exceptional customer service, and commitment to quality have made them stand out from the rest. If you are in search of stylish and high-quality eyewear accompanied by an exceptional shopping experience, look no further than Kits.ca. They truly deliver on their promise of excellence.

Had to make a return, James was amazing, very quick service and extremely helpful. This was my first experience ordering glasses from Kits, their customer service is 2nd to none. I would highly recommend them.

Love my Kits Robson sunnies. Great service, communication, well packaged, free gifts...what more could you want?..oh, wait! they are CANADIAN. I took advantage of the $99 special and what a great marketing idea because I will be back. Love their site too clean, easy to use and fun kits.ca -
thanks Kits

Kits is one of my favorite brands. I have ordered multiple frames and all are good. James was excellent. He is good at his job and understands customers' need. 4 of my friends bought from Kits after they saw my experience. Thank you and all the best!

I had two separate encounters with Kits customer care online and was left with a terrible experience that I would not use Kits again.
Today, I called and spoke with James and just like that the concerns I brought to the other reps were rectified, as a result I will definitely utilize kits in the future.

James in customer service was excellent and extremely accommodating

James went above and beyond. Excellent customer service.

Phenomenal customer service, thank you, Andrew!! great price, extremely well made glasses!
I was contacted recently by Kits about some amazing promotions they have that are not always listed on the we site. Well, as I wear specs 24/7 and have done for 30 years, and as I’m also a designer and interested in fashion, I was eager to buy a new pair!
Andrew helped me out. Explained current offers, gave me tips as a stylist, and walked me through placing my order. Andrew is 150% customer service driven, and so helpful, kind & patient.
My new glasses arrived only 3 business days later! Although that might have been exceptional, I have found Kits always turns your order around swiftly and with meticulous care.
In the box with my lovely new specs was a surprise thank you gift. That little extra touch just made it an added joy to have bought from Kits.
I have experimented with purchasing prescription glasses from several famous online eyeglass sales places, but was sorely disappointed by other eyeglass online sales places on these key points:
(1) QUALITY: most online frames are cheaply made;
(2) BUYING PROGRESSIVES ONLINE can be an extreme case of hit-n-miss: getting the placement of the “sweet spot” for progressive lenses can be a nightmare, giving you headaches, eye aches, and making them unwearable if it’s wrong. BUT KITS have got it right on 4 out of 4 pairs of progressives specs I have bought so far - that’s a 100% success rate - YAY! Kits will work tirelessly with you to get it right. TIP: Make sure you have your correct PD (Pupillary Distance) for both eyes before you order.
(3) VALUE: I have made 5 purchases from Kits.ca - 4 pairs of progressives including 2 with transitional lenses, and 1 pair of regular lenses with blue light blocking technology for those times when I am doing research on my iPad. ALL pairs have been a delight, and I love the savings. And I just ordered 2 more pairs, can’t wait to get them! Kits = #1 AAA+++ in my book! And no, I don't work for Kits, have no affiliation with them, and don’t write fake reviews for a living. They are just THAT GOOD!

received the first pair of glasses and they had fine scratches all over the lenses. received a replacement pair but then had to drive 30 minutes each way to drop off the first pair for return at post office. even with adjustments the frames still don't sit properly as they are made unevenly, one arm is longer and the nose pads are in slightly different places. I got scratch resistant coating, blue light blocker and transition lenses. the scratch resistant coating has been useless as my microfiber cloth has left scratches. the blue light blocker makes only a slight difference, but the transition darkening is a huge pain. it takes at least 10 minutes for them to get darker outside on a sunny day and then when I go inside I can't see for at least another 10 minutes as it feels like I'm wearing sunglasses. what a waste of money. the only reason they get 2 stars is for the prompt customer service.

Kits is simply the best company. My glasses arrived very quickly and look amazing. The virtual try-on is a great tool. Your prices are very affordable. Thank you.