Knowle Nets Avis 54

Always reliable, always helpful and always very courteous.

I think I bought my walk in cage from Knowle but as this was the late eighties I am not 100% sure. But it is still up & would have been in good order had a tree not fallen on it. I found all the compatible spares, which makes me think it is a Knowe originally, listed on the site. Ordered without problem & arrived promptly. But I made one mistake as I was switching between tabs. I should have ordered caps for the high cage not low . I called Knowle & they sent out the right ones FOC apart from modest p&p cost. I did the honourable thing & returned the incorrect ones without requesting a refund. They were very fair with me, only right I reciprocate

I bought a walk in fruit cage from Knowle Nets. When I unpacked it I found that the door post was badly bent. I think their packaging could be more robust. But when I reported it to Knowle they replaced it without question.
I am pleased with the fruit cage so far - it seems fairly sturdy and was pretty easy to put up, I just needed help putting the top bars on, everything else I did on my own.

Had a query before ordering which was promptly answered. Then ordered and arrived quickly with no problem

Easy to order, delivered straight away - very efficient!

Excellent service and great product

Good quality net for a fruit cage. Bought some rubbish from Amazon in the first place that I had to return, then a friend on the allotment recommended Knowle. Greta product. Prompt delivery!

Prompt delivery, great quality netting. Nice to use a UK based family business - will definitely buy from Knowle nets again.

choice of netting sizes for restoration of old cage was perfect.

Can only recommend Knowles Nets. First time using them and was well impressed, great prices, easy to use web site, and when I had a question about a product they gave me an answer within 24 hours. The netting I purchased is ideal for my allotment it’s strong but light easy to put onto the beds and also for a fence between wooden stakes. Lets the light and rain through to the plants, in the summer it will diffuse strong sunlight and prevent burning to the leaves. Received within a week well wrapped.

Excellent product, garden stakes. The price is excellent value. Customer service brilliant.

The order delivery date was delayed several times. It took repeated mails to get a response. Finally I got a notice saying shipped DX next day. that was on a Friday. No tracking number. It finally turned up on Monday. When I raised the issue I was told that they only deliver on working days. I don't know of any courier that does not deliver seven days. They then said that it was on their web site, which it was not.

The instructions are beyond pathetic. I'm disabled and my handy man is away so I've no idea if the product is any good. I just pray that the quality is better than the most abysmal customer service I've endured for ages.

Several weeks ago I wrote what could be considered a scathing review of the product and service of this company, following my purchase of a strawberry frame.

While my initial comments regarding the kit and lack of instructions still stand, I need to update my experience of their customer service.

Following my review (this maybe cause and effect or merely coincidence) Knowle Nets contacted me and provided a sketch diagram of how the cage should be assembled together with a set of instructions. I took the opportunity to make comments on how the instructions might be modified (improvements in my view) and how they might be tested for effectiveness. The responses from the company have been polite, friendly and welcoming. Although the cynic in me suggests that this maybe merely a PR exercise I have no evidence to support this and time will tell.

My view of Knowle Nets has improved.

Very poor.
I enquired before ordering whether poles can but cut to length. Got a prompt reply to say yes, but when the cage finally arrived (about a month after I ordered it), it turns out the ends of the poles are machined.You can cut them to length, you won't be able to build the cage afterwards!
To add insult to injury the fixings supplied don't fit in the down tubes.
Pretty shoddy product & very slow delivery

I ordered a 2.25m by 1.5m strawberry frame with netting and some additional items so that it could be modified. I expected the long sides to comprise a single tube 2.25m long. What I received was a 1.5m tube and a 0.75m tube which needed to be joined in the middle using their ‘Horti ball’ joint. This arrangement was not rigid and needed additional support. Nowhere on their website can I find a statement saying that longer frames use split tubes. This is grossly misleading. The upshot was that my planned changes could not be made and I had to adapt my plans to suit what I received. This involved cutting tubes and making and additional wooden block to connect tubes. In addition I asked a question regarding the differing size of hole in the Horti balls. I have yet to receive an acknowledgment never mind an answer. All of this compounded by there being no instructions. I made the frame and we tried to fit the supplied netting but could not and so used netting we already had. I shall never use this company again, it is one to be avoided at all costs. I shall go back to Agriframes who sell a quality product not the shambles received fro Knowle Nets.

Misleading Delivery Times and Useless Instructions for Fruit Cage

Really frustrated with my experience ordering a fruit cage from Knowle Nets. The website says delivery takes around 3 days — completely misleading. Mine took over 10 days to arrive, and even longer because I ordered near a bank holiday. If they’d been honest about the wait time, I would have ordered elsewhere.

When it finally arrived, the instructions were awful — badly written, confusing, and clearly not updated in years. For a company that claims to specialise in this kind of product, the lack of clarity and professionalism is pretty shocking. I won’t be using Knowle Nets again and wouldn’t recommend them.

Very slow - said they need 3 days to cut a relatively small piece of netting and then several more days for delivery Don’t respond to email either

Similar experience to others - ordered and paid, then nothing. Chased up and they said delivery times were stated on their website. Not anywhere I could see. Order finally arrived - missing several poles. Chased up and they apologised saying they would despatch the missing poles to arrive two days later. Nothing. Eventually chased up after a week and they said the poles had been despatched then damaged and returned but they hadn't realised...... Hmmm. Finally got a delivery but haven't dared open it yet.

No idea as to whether the nets are any good, they will have to be sent and delivered first.
Ordered netting - small quantity. Order confirmation arrived. Cost of 'shipping' was significantly more than the cost of the netting. Then - nothing. Two days later called to find out what was happening. 'Three to five working days to be sent' was the answer. So sent next week? (maybe). 'It's in the warehouse, waiting to be cut' (after two days). I was then informed that the time to dispatch was stated there on the website - I didn't see it - then it came out that it was in a drag-down box somewhere on the page - so not visible or apparent. Dire business, no idea whether product good, but after the experience so far that would be a real surprisel a bonus! 'Knowle Nets tie customers on knots' would be an apt slogan......

Made two orders from Knowle Nets not a bad price even with the shipping added on right at the end.Both came within 3 days so I could crack on with my project. Would use again if I needed anymore netting.