Knowle Nets Avis 54

We rang up the company to check information about a fruit cage. They were very helpful. But when I came to order one I discovered there was a £30 surcharge for delivery to my address. £42 for delivery of a small cage costing less than £200 is unacceptable.
I expect that the answer will be “that’s what the courier charges”. Other companies appear to be able to get better courier prices.

Great company to deal with!

The fittings and tubing are of a superb quality, and even an extra order of a small quantity of fittings was sourced within a couple of days!

In fact, their website gives 'designers' new ideas - as it did for my extensive greenhouse staging!

Their systems are practical, and with a little ingenuity, can transform any area of your garden or greenhouse - there aren't many products around that can do this!

I reccomend Knowle Nets to anyone with a serious requirement for good products, and excellent service!

Unlike some other reviews customer service was excellent and the netting for support in a herbaceous first class.

Awful company, ignored first email enquiring why my refund hadn’t been returned, three further phone calls full of excuses and no action, did eventually receive it.
Will not do business with them again.

I placed an order for a fruit cage on 31 May and was advised it would be ready in 10 days . It never arrived. When I phoned I was told that they were awaiting a delivery of a component and I should have been informed of the delay . I was advised the component had been received and the order would be completed within the week . After a further 10 days I phoned to see what had happened. Mr. Max Basset advised me last Monday that they had not received the component. He didn’t know why his colleague had advised me the they had received it . However he said he could guarantee that the order would Be prioritised and it would be completed and dispatched by 29th June . Also, he would confirm this by email when it had happened. Today ( the 30th ) I phoned to see why no email had been sent . He said the order had not been completed. Who would deal with an incompetent shower like this ? Well, unfortunately I did . The order has been cancelled and a dispute raised with my credit card company.

Avoid the company, terrible customer service, appalling delivery service

There was a problem with my order however this was corrected the next day with an apology. It is really heartwarming to find a company who actually seems to value their customers. From my experience I would definitely use them again and I would recommend to others.

Expanding my micro flower farm so I ordered netting for horizontal plant support. The net I ordered arrived promptly (as before) but unfortunately I didn't realize it was "diagonal" as opposed to "square". One phone call to Customer Service and the equivalent length of netting that I needed was dispatched and a courier pick up up of the diagonal netting arranged. A fantastic company that I've recommend to other flower farmers and whose products are robust and great quality.

Really happy with Knowle nets. I placed an order last year for a raised bed cover for a new raised bed. The frame and cover were really sturdy and performed well and survived the winter months. Now in 2022 I have created two more raised beds so ordered another raised bed cover. Knowle nets delivered it within two days. Amazing delivery and service. Recommended.

I ordered a fruit cage on 19-Apr-2021.
I paid £15 for shipping for an up to 10 day delivery lead time.

23 days later it was not delivered.
to add insult to injury, knowlenet did not even have the courtesy to update me nor reply to my emails asking for a delivery update.

The fruit cage eventually arrived a month after ordering.

Knowlenet don't reply to emails or phone calls.

Very pleased with our cage. Took a while to come but we understand there are major problems all over the country with getting some parts. I rang up and got through to a lovely lady who informed me I would have it by the end of the week. It came the next day. It’s already up and now stopping the birds from eating all our fruit.

Avoid, order placed and payment taken a month ago. Claimed one of the nets ordered not in stock but would send different size, nothing and now no response to contact. Probably going or gone bust.

atrocious customer service.

placed a order having previously been a happy customer. after very prompt payment capture i then heard nothing for a week, i called up and was told that i would receive my order in the next couple of days. a week later having heard nothing i called again - this time i was told i would receive an update that day and should have my delivery the following day. again nothing.

not sure what happened to this firm but would advise anyone who relies on good service, prompt delivery and committed follow to give these guys a wide berth!

A thin dusting of snow brought the entire 8m X 20m fruit cage down. Agreed we did not take the roof netting off but it was only a very light dusting of snow most of which went through the roof netting. Every rod has been bent to some extent, a complete right off after 18 months. Rod walls too thin for the job, a waste of money.