LANDSCAPING SUPERSTORE Avis 

Good quality product, exactly as described and delivered promptly. A fair price compared to other companies.

Product not received. Was expected on the 4th June i never received. Was told it was dispatched on the 3rd it did not arrive. I asked on the 13th where it is i had a reply saying the business is in transition. (i could not give a crap where is my order!) i emailed back on the same day asking where it is. No Reply. DO NOT USE THIS COMPANY. I HAVE NOT BEEN ISSUED A REFUND EITHER THEY ARE A SCAM.

Product as described. Fast delivery.

Good price and really fast delivery. Would highly recommend

Great product

Awful service! Bought some coping stones that had a certain delivery time on them. Once this date passed I called numerous times, once I finally got through I was told their supplier hadn’t sent them yet but they will let me know once they’ve been dispatched.
I’ve asked for a refund but have to wait until they speak to the supplier before they can do it. Avoid this company!

Original order found alterations to the physical measurements of the porcelain slabs we ordered, follow up from the supplier was excellent and an alternative was suggested, all of which still satisfied our requirements. Excellent customer service and very professional

Goods never arrived informed of delivery date never came asked how my delivery was that I had never had said it would come it didn’t! said they had a difficulty with supplier they would sort it this went on for a prolonged period so requested refund which I was informed would happen after going past there arrangements hope this is far in advance of there sales techniques customer service and delivery systems plus goods still being offered for sale buyers beware !

Very poor service.
Paid over £500 for timber for a garden project on the pretence of a stated 3-5 day delivery. 4 days later and no communication re. A delivery date so I try calling and messaging. Eventually I have got through to someone only to be told there may be a delay and they cannot tell me when my delivery date will be. They have however taken my money.
Really really poor.
Do not take customers money if you cannot fulfil orders in the timescales given.
The fact that I have only been told once I have chased them is terrible.
I would have ordered elsewhere if I had been told delivery times were longer as I had other options.
Very unhappy
* Update. I was told I would get contacted the next day after they chased the supplier, I wasn't. I then chased again the next day only to be told as it was late on Friday they couldn't give me an answer but would contact the supplier and call me on the Monday. Unsurprisingly, I wasn't contacted on the Monday.
Generally really poor, disappointing service. I will not be using again.

Very helpful when I phoned to discuss the order on the Monday, and 20 square meters of paving stones were delivered on the Friday of that week. Can't ask for more than that.

All good, delivery and product very good

After a couple of failed efforts from a much more well known company to get a new garden furniture set first delivered and then delivered correctly, We stumbled across a set we really liked from this company. Bit apprehensive given it was a good chunk of money to be parting with but patience wasn’t running high and we decided to bite the bullet and go with it with this company that we hadn’t heard off. Can’t fault it to be honest from start to finish. Good communication throughout and very quick delivery and more importantly, Delivered correctly and not damaged! Will have no hesitation using this company again

Unbelievably fast delivery (small order), was dispatched within an hour of ordering and arrived next day!

Ordered one £1.4K item that was shown 'in stock, deliver tomorrow'. Called up the next day to see whether it had been shipped. No, not at all, in fact they didn't have any stock, the item had been discontinued, and the the company suggested an alternative - but clearly they we're not going to bother to call me until I asked why it hadn't turned up. I asked for the alternative item to be delivered direct to site. The salesguy took the address ... and then delivered it to the original address. So, the 'in stock, next day delivery' item that was meant to be delivered on Tuesday actually got to site too late on Friday and then only by me badgering it along and moving it personally from one place to another.

So I brought some patio sealer stripper on a Tuesday , granted I didnt expect the stripper order to be processed until the following day. I contact customer support today a week later to ask if my order had been sent as im on a time related job and after half an hour of waiting im told its not even been sent. Site says 3-5 working days for delivery , mines not even been sent 5 working days later !!

: Edit : So update after e mailing per response below , no reply to e mail but then the automated e mail reply says 2 days to respond (why am I not surprised). I again I try and get help via chat online , after waiting ages first support person joins chat and immediately leaves. I then try again , wait and im dealt with another customer support who tells me they need to contact the supplier ??? , im then told they can't get through to the supplier and that they will try e mailing them or calling them tomorrow.

So in short nobody has a clue where my order is , if its been sent , if its in stock or anything and nobody has seen fit to contact me .... Cheers

LS-0001585

Really helpful, personal service

Excellent customer service when I called for product recommendations.
Fabulous range and price, and surprisingly prompt delivery.
Thank you!