From the initial interaction, CJ has been great! Having someone who does what they say they're going to do gives me such confidence and CJ has exemplified that. Our move has been more complicated than... Voir plus
Établissement
Changer d'établissementUnit 3 Quay Place, NG2 3HR Nottingham, England, GB
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Lisez les avis des autres
Property purchased from auction, with no history. Leaders were a great help in getting this to market, an excellent job by the team, without them it would not have happened, some people to mention is... Voir plus
L'entreprise a répondu
Me and my partner was having issues verifying our documents due to our lack of ID and our agent was really helpful and went above and beyond to get it sorted in time! Really helpful and freindly tea... Voir plus
L'entreprise a répondu
The sales team were so supportive and accommodating, they were professional,delivered on their promises and nothing was too much to ask. Perfect t with us being first time buyers. Kornelija was very... Voir plus
À propos de l'entreprise
- Agence immobilière
- Investissements immobiliers
- Évaluateur immobilier
- Agence de location immobilière
- Géomètre-expert immobilier
À propos de Leaders - Nottingham
Écrit par l'entreprise
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Écrit par l'entreprise
- Whether you are looking to sell or let your home, our teams are on hand to help.
Coordonnées de contact
Unit 3 Quay Place, NG2 3HR, Nottingham, England, Royaume-Uni
3,6
Moyen
115 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good experience through out the…
Good experience through out the service. Easy to communicate with and very helpful
27 mars 2026
Avis spontané
They provide acceptable services…
They provide acceptable services standard and sometimes are above average.
5 août 2026
Avis spontané
Réponse de Leaders - Nottingham
Hi there,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Leaders' customer service is amazing.
5 août 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Pinky,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Réponse de Leaders - Nottingham
Dear Rubes R,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
A bad agent. Avoid!
GSC expired, work not done. They lost the keys! Exploitative.
19 juin 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Matt Eris,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Leaders exploits vulnerable tenants
Leaders exploits vulnerable tenants as they get commision for misselling a no deposit scheme that leaves tenants without any protection.
They also accuse tenants of causing disrepair that is already present at the property prior to moving in! Do not trust this agency, they are incompetent, lack communication, lose keys and do not keep their gas certificates up to date which is a serious health and safety risk
When trying to discuss the misselling of the no deposit scheme, Charlie Smith is dismissive and will not engage
17 juin 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Alicia Mckay,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Utterly awful - obstructive and unhelpful
Utterly awful. I indicated in February I wanted to transfer my properties to another agent. They ummed and ahhd and weren't responsive. They eventually said I needed to give 3 months notice - this expired on 1st May. During this period they were unhelpful and unresponsive to our new agent and to me - not supplying them with enough detail to let them take over. It is now some 6 weeks after that date and only today (June 16th- after me submitting a complaint) have they supplied the required information to the new agent. In the meantime they have still been receiving rent from the tenants (they only revealed this when I asked). They are now refusing to send that rent on to me but want to return it to the tenants instead. They have also destroyed the original tenancy agreement and have no digital copy. This is either appalling incompetence or deliberate obstruction. Incidentally the main reason I wanted to move is that their online portal is rubbish and gets in the way of normal communication with a landlord.
16 juin 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Mark Slade,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Leaders estate agent
Leah and Sue at the woodthorpe branch were absolutely brilliant , they were at hand from day one till the end ..weekly updates and communication, very polite ,approachable and professional. Well recommended service
5 juin 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Angela,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Me and my partner was having issues…
Me and my partner was having issues verifying our documents due to our lack of ID and our agent was really helpful and went above and beyond to get it sorted in time!
Really helpful and freindly team,would definitely recommend.
I just want to say again thankyou so much!!
1 juin 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Kieron Lorimer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
head office offered 160 as a…
head office offered 160 as a settlement, that included a replacement sink costing 600 pounds. Pathetic and disorganised service. turned down the offer.
Avoid if a landlord.
1 juin 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Martin M,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Sandeep was really helpful and always…
Sandeep was really helpful and always returned both my calls and emails and made the process so much easier. The help was greatly appreciated
10 mai 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Leighton
We greatly appreciate your 5-star review and the time you took to share your experience with Sandeep. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Most helpful agency and company the…
Most helpful agency and company the staff are superb thanks a lot
13 mai 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Divontay
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Property let completed
Property let completed. Sandeep’s customer service has been excellent. She has been extremely patient and supportive. Thank you Sandeep!
24 avril 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Joy
We greatly appreciate your 5-star review and the time you took to share your experience with Sandeep. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
We’ve secured the property and moved in…
We’ve secured the property and moved in this week! Sandeep has been amazing, we’re really grateful to have found Leaders. We couldn’t have done it without them. Thanks!
23 avril 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear J Doug
We greatly appreciate your 5-star review and the time you took to share your experience with Sandeep. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Property purchased from auction to market within 1 month
Property purchased from auction, with no history. Leaders were a great help in getting this to market, an excellent job by the team, without them it would not have happened, some people to mention is Paige, Sandeep, Owen and the wider team. Highly recommend if you want results, i.e. purchase to market to rental, within 1 month, professionalism throughout, excellent! Thank you team!
22 avril 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Simon
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Excellent support when we needed it…
Excellent support when we needed it most due to heath condition
17 février 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Pete,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
The service was disappointing and did…
The service was disappointing and did not meet expectations. Communication was unclear, and there was a lack of cooperation with the client.
The move-out process was complicated, and the documentation was not properly explained. After 2 years of renting, I was unfairly charged £500 for repairs, even though nothing in the apartment was damaged. Additionally, I was asked to pay for cleaning, which had not been clearly communicated in advance.
Overall experience was negative, lacking transparency and fairness.
Will be careful and be interested with everything in they premises ........
2 janvier 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Voldemaras Mineikis
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Nottingham's real life Robin Hood's
As a landlord who is paying for a full management service I have found Leaders extremely frustrating to deal with. I own multiple properties and began using Leaders a few years back for 2 Nottingham houses. Initially they seemed professional and fine to deal with, but over the last two months rent has been delayed (from their side, not tenants), the accounts team have messed up the rental statements repeatedly - basic maths which they cant make 2+2=4 level. I have been charged for invoices for work that hasn't happened in houses, and randomly over-inflated charges for items like gas cert have crept on to the statements. Despite being in regular contact with the assigned property manager I am now 5 weeks on from an incorrect statement and payment and haven't received my money still. The branch manager is also failing to return calls and emails. It has been a frustrating experience to say the least, and really only leaves legal action against Leaders as the next steps for me to follow. Just to add that I have 5 different letting agencies across the country who manage my properties, and although all have flaws and occasional issues which can irritate, none of them fail to add up numbers correctly on a regular basis. This is a first....0/10 to Leaders Nottingham!!
20 janvier 2026
Avis spontané
Réponse de Leaders - Nottingham
Dear Natalie Powell
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Leaders Nottingham - beyond appalling in an entitled profession
Leaders Nottingham lettings were bullying in their approach to securing a property with a holding deposit, however they did not have the property ready by the insisted move in date - major repairs unfinished and no pre tenancy clean - and then relisted the property despite them having our holding deposit which took 20 days to return with several failings and breach of contract and codes of conduct by them
I am a seasoned professional of many decades - I would recommend all to avoid this unscrupulous business who hide behind unavailability and their national web presence - you are dealing with people and their living arrangements - you are not fit to practice
1 octobre 2025
Avis spontané
Réponse de Leaders - Nottingham
Dear James
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Réponse de Leaders - Nottingham
Dear Jamila Adams, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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