Leaders - Nottingham Avis 

Leaders never disappoint me. Much better than any usual property agents

I chose Leaders because they seemed professional and good communicators at first. Indeed they found me a tenant quickly and Lucy who set up the tenancy was pleasant and helpful They also offered 3 months free management fee for new business
However since then all I have received is 2 landlord statement with several unexplained fees, management charges and a payment which have still not been made. I have received nothing at all into my bank account although the tenant moved in on 30 October and it’s now 4 January!! I have emailed the managers who haven’t responded.

Truly dreadful, liars, ignorant and incompetent Avoid at all costs. Yvonne in particular is horrendous. Apparently 35 years in the business but appears to know or have learned nothing. It’s just a pen pushing exercise and she just doesn’t care. Lies continuously and just goes through the motions and that’s being generous. In all my years of buying g property I ha e never dealt with such an impersonal, uncaring, incompetent estate agent. Avoid Avoid Avoid!

I can’t thank Helen Hufton enough for all her help and support as a Lettings Coordinator at Leaders in the Nottingham branch. From start to finish, Helen was warm, approachable and professional. She made the whole process smooth and stress-free, always keeping me updated and taking the time to explain everything clearly. I’m so grateful for all her hard work and would highly recommend her to anyone looking for a dedicated, supportive, and caring Lettings Coordinator. Thank you again, Helen, for making the experience such a positive one!

Great service bought my house with them in 2023, they made everything run easy and hand over smoothly even though I wasn't able to be there for handover myself. Faijul was our main contact and helped us out a great deal. Excellent would recommend!

The sheer lack of care or effort is ridiculous. Basic questions take days to get responses, applications get passed around between people who are either on annual leave or don't know what's going on.
More importantly, though, they're breaking the law! After (finally) rejecting my application, they agreed to give my holding deposit back... and never did. They don't pick up the phone, my emails get ignored, and the formal complaint I sent off has yet to go anywhere. You put the ad back up within an hour... so where's my money?

It was easy to talk to Mr James Hopkins and he explained everything entailing the application process and booking a viewing for the property. His knowledge and professionalism has helped in the process in search of a new place to leave.

After a long time away from the rental market, I was wary of what to expect but Kully made the whole experience stress free. Right from the start, his friendly manner put me at ease and he was willing to listen to me and what I wanted instead of giving me the hard sell I had been expecting. He answered all my questions and was just a thoroughly nice guy.

Amazing experience, quick on dealing with my enquiries and patient. Extremely happy with the service.

Absolutely shockingly appalling experience with Leaders. My wife and I found a property and called on a Saturday to schedule a viewing for the following Thursday. We were told it was a popular property but we had the first available viewing. We thought this would give us the opportunity to apply first.

On Tuesday my wife noticed the property was no longer available online. No call or email from Leaders. Midday Wednesday they still hadn’t informed us our viewing had been cancelled so I had to call them and they confirmed someone else had rented it (how? We were told we had the first viewing). Then they called me twice more while I was at work to tell me the viewing had been cancelled and ask if I want to view other properties from them. Clearly absolutely zero communication between their employees.

The following Monday we noticed the property was listed again. Of course we were wary from our previous experience, but we really liked the property so tried again. I called on Monday and was told I was the first person to reach out and they hadn’t even begun calling people back yet. Great, tried to schedule a viewing and was told they couldn’t get ahold of the current tenants to see when they’d be available, but he emailed me directly to keep in touch when he was able to schedule the viewing. By 430 on Tuesday I still hadn’t heard back, so I called and was told the tenant wasn’t available all week, but Monday would be the first available viewing. This time I asked if we could apply outright now or reserve it somehow. Was told no, they are not allowed to let it until we’ve viewed it, but rest assured we’re the first viewing.

Well today, Monday, a half hour before our viewing was scheduled we get a call letting us know it’s been cancelled as the property has been let. How? How could it be let if we had the first viewing and you’re not allowed to let it without someone viewing it? I was told “I guess someone had already booked a viewing for Saturday”. When I was told I was the first person to speak to them after it became available the second time and that I had the first viewing. So now I’m sure they’re just flat out lying to me, wasting my time and my wife’s, and having me waste two days off work just to be cancelled at the last minute.

And then to really drive home their unprofessional practices, I get a text 10 minutes later stating I’m booked in for a viewing tomorrow at another property. When I called to ask why they say someone called “Catherine” called from an anonymous number and booked a viewing on behalf of her sister, my wife, and put my number down as the contact. The agent even confirmed my name and my wife’s name. Now, not only is my wife an only child, but neither of us even know anyone called Catherine. So best case scenario they are booking new viewings on our behalf using our information without our consent and then once again lying to us and making up a whole fake person and story to explain it (poorly), or worst case they have a SERIOUS data privacy issue. And a very odd woman who books viewings for strangers.

I know this was too long, but to summarize Leaders are poorly managed, don’t communicate with each-other or potential tenants, and at the risk of sounding overly dramatic, flat out liars. Completely untrustworthy and sketchy company.

Quite honestly one of the worst managerial experiences of a lettings agency I have experienced. Mismanaged and misallocation of funds due to me as a landlord very poor management of my properties, with neglect on follow up with contractors and tenants, poor understanding of property construction and remedials. Overall a disappointing agency to use.

Excellent customer services. Highly recommended people to using Leaders services. Particularly, I need to say thank you to LIAM, he is a hard work, helpful and understanding staff. Good attitude and good communication. Liam, you are star. Thanks a lot.

Was happy with phone call with Kulvinder Landa, he really helped me with my queries, would be happy to talk to him again in the future. By far the best agent I have spoke to.

Excellent experience! The service was top-notch, and everything was handled professionally and efficiently—couldn’t be happier and highly recommend!

The processing of services and applications was executed efficiently and concluded promptly.

I had a such a great experience with the real estate agent Kulvinder Landa! Explained everything throughly had good knowledge about the property and answered all the questions I had. Great asset to your team!

Olivia has been great and efficient. She is always quick to reply her emails and has been a great help to this whole process. I now have my lovely home because of her professionalism.

Kully has been fantastic right from the first day of contact.
He is highly professional, responsive, and always go above and beyond to meet his client’s needs. His knowledge of the market and attention to detail is top notch . I couldn't have asked for better service and would highly recommend Kully of Leaders property to anyone looking to buy or sell a property.

It’s been absolute fantastic working with him!

CJ was really a massive help to me. He explained everything I needed to know, he was truly helpful. Thank you

Joelle very helpful in helping to get me the property I love. Very well done to her