Absolutely brilliant customer service. Tariq saved me after a week of searching for the right product. He was patient, helpful, professional and took the time to talk me through my options so that I g... Voir plus
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Lisez les avis des autres
Great experience as always! Josh and Isabel were so friendly and super helpful in assisting us and recommending specials that made sense for our projects! Thank you!
I have recently used Leyland high gloss white solvent paint. It is absolutely brilliant, it has a beautiful soft sheen finish, very easy to apply, covers in one coat and very little odour. Compared... Voir plus
L'entreprise a répondu
1 July, after my below update, yesterday I received SMS and email which was about my order was ready for pickup. I went to store and I've been told that my order was cancelled, refunded and gladl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de bricolage
- Magasin de design et de décor intérieur
- Quincaillerie
- Magasin de peinture
- Magasin d'outillage
Écrit par l'entreprise
Leyland SDM is London's leading decorating and DIY specialists. We supply local tradespeople & people working on their own DIY projects as a Specialist Decorators' Merchants with paint and decorating materials.
Coordonnées de contact
Fourth Way 24, HA9, Wembley, Royaume-Uni
- 020 7275 2999
- web.orders@leylandsdm.co.uk
- leylandsdm.co.uk
3,9
Bien
408 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered online for in store collection
Ordered online for in store collection. It was available and ready for collection same day. Very quick and easy.
12 juin 2026
Réponse de Leyland SDM
Hi Lee,
Thank you for taking the time to leave a review.
It's great to hear that your Click & Collect order was ready the same day and that you found the service quick and easy.
We hope to see you again soon.
Kind regards,
Leyland SDM
Prompt service at a competative price
31 mai 2026
Réponse de Leyland SDM
Hi Andy,
Thank you for your review.
We're pleased to hear you found our service prompt and our pricing competitive.
We look forward to serving you again soon.
Kind regards,
Leyland SDM
yasin is amazing person in the shop…
yasin is amazing person in the shop 10/10
15 juin 2026
Avis spontané
Réponse de Leyland SDM
Hi Meysam,
Thank you for your review.
We're delighted to hear Yasin made such a positive impression during your visit. We'll be sure to pass your kind feedback on to him and the team.
We look forward to welcoming you back soon.
Kind regards,
Leyland SDM
I ordered 2 item both showing in stock…
I ordered 2 item both showing in stock but only 1 item actually in stock. I am still waiting for a refund for the out of stock item .
9 juin 2026
Réponse de Leyland SDM
Hi Ron,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your order did not meet your expectations. We understand how frustrating it can be when stock availability differs from what was shown online, particularly when you're still waiting for a refund.
Please contact our Customer Support team at info@leylandsdm.co.uk quoting your reference number, and they'll be happy to look into this for you.
Kind regards,
Leyland SDM
Very helpful and easy check in counter
Very helpful and easy check in counter, specially Sev
10 juin 2026
Avis spontané
Réponse de Leyland SDM
Hi Bhuwan,
Thank you for your review.
We're pleased to hear that you found the check-in process straightforward and that Sev was particularly helpful during your visit.
We'll be sure to pass on your kind comments to him. We appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Leyland SDM
Great customer service from Violeta &…
Great customer service from Violeta & Darren
10 juin 2026
Avis spontané
Réponse de Leyland SDM
Hi James,
Thank you for taking the time to leave us a review.
We're so glad to hear that Violeta and Darren provided such great customer service during your visit. We'll be sure to pass your kind words on to them, they'll be pleased to know they made a positive impression.
We hope to see you again soon.
Kind regards,
Leyland SDM
The staff are always super helpful and…
The staff are always super helpful and they have everything that you might need !
8 juin 2026
Avis spontané
Réponse de Leyland SDM
Hi Faye,
Thank you for your lovely review.
We're so pleased to hear that you found our team helpful and that we had everything you needed for your project.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Leyland SDM
Réponse de Leyland SDM
Hi Jonathan,
Thank you for taking the time to leave us a review.
We're delighted to hear that Yasin was able to help and that you had such a positive experience.
We'll be sure to pass your kind feedback on to him and the team.
Kind regards,
Leyland SDM
Poor customer service
Got paint colour testers my wife wanted mixed up. Returned within an hour to change for correct colour. Pots not opened. Told they do not exchange testers. Will not use Leyland again. They have lost £500+ of business for current house redecoration.
6 juin 2026
Avis spontané
Réponse de Leyland SDM
Hello,
We're sorry to hear about your experience and understand your frustration.
We appreciate you taking the time to share your feedback. Customer service is something we take very seriously. Please contact our Customer Support team at info@leylandsdm.co.uk with further details, and they will be happy to review the situation with you.
Thank you for bringing this to our attention.
Kind regards,
Leyland SDM
Shopping experience at the Kensington store.
Good morning.
The storefront is very well-organised, and the service provided by the staff was excellent and attentive.
The prices are competitive with other market rivals, but I will definitely return to shop here again if the need arises without a shadow of a doubt!
Other than that, thank you!
28 mai 2026
Réponse de Leyland SDM
Hi Rubens,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you found the Kensington store well organised, our team attentive, and our prices competitive.
We really appreciate your feedback and look forward to welcoming you back again in the future.
Kind regards,
Leyland SDM
Yasin was able to meet a specific query…
Yasin was able to meet a specific query of mine will excellent professionalism and courtesy.
2 juin 2026
Avis spontané
Réponse de Leyland SDM
Hi Andrei,
Thank you for taking the time to leave us a review.
We're pleased to hear that Yasin was able to help with your query and that his professionalism and courtesy made a positive impression.
We'll be sure to pass your feedback on to him and the team.
Kind regards,
Leyland SDM
Réponse de Leyland SDM
Hi Sasha,
Thank you for your review.
We're delighted to hear that JB provided such fantastic service. We'll be sure to pass your kind feedback on to them.
We look forward to welcoming you back to Leyland SDM soon.
Kind regards,
Leyland SDM
Réponse de Leyland SDM
Hi Anton,
We're sorry to hear that you were disappointed with your experience.
We'd like to understand more about what happened and see if there's anything we can do to help. Please contact our Customer Support team at info@leylandsdm.co.uk, and a member of the team will be happy to look into this for you.
Kind regards,
Leyland SDM
Leyland Ealing Broadway
Many thanks to the team at Leyland Ealing Broadway. They are trying hard to satisfy their customers. A small but well-supplied shop where you can find everything for DIY projects.
21 mai 2026
Réponse de Leyland SDM
Hi Valeriu,
Thank you for taking the time to leave such a positive review.
We're delighted to hear the Ealing Broadway team provided a great experience and that you found everything you needed for your project. Your kind words will be shared with the team.
We look forward to welcoming you back again soon.
Kind regards,
Leyland SDM
Great service
Ordered online and collected in store, really helpful and charming staff, now a loyal customer!
12 mai 2026
Réponse de Leyland SDM
Hi Joe,
Thank you for your lovely review! We’re so pleased to hear you had a great experience with our team and found the click and collect process smooth and easy. We really appreciate your support and look forward to welcoming you back again soon!
Having accepted my order a few days…
Having accepted my order a few days later you tell me it is out of stock.
1 mai 2026
Réponse de Leyland SDM
Hi,
Thank you for your feedback. We’re sorry to hear this. Unfortunately, despite our best efforts to keep stock levels updated, there are rare occasions where an item becomes unavailable after an order is placed. We understand how frustrating this is and sincerely apologise for the disappointment and inconvenience caused.
Nice thoughtful staff and they even…
Nice thoughtful staff and they even gave me a flap on my paint to make it easier to open 👍 thanks guys
13 mai 2026
Avis spontané
Réponse de Leyland SDM
Hi,
Thank you for the great review! We’re really pleased to hear you had a positive experience with the team.
Sometimes it’s the little things that make all the difference, so we’re glad the paint flap came in handy!
Many thanks.
Réponse de Leyland SDM
Hi Anthony,
Thank you for taking the time to leave feedback. We're so sorry you've had this experience, please could you email info@leylandsdm.co.uk, so we can look in to this further.
Many thanks.
James - The Gem of Acton Leyland
I just wanted to say a few words about James, the store manager from Leyland in Acton. Right from the start, he made suggestions and ideas I had not thought of (and never would have), listened intentively, was patient, super knowledgeable and saved me SO much money. He really went the extra mile for me when he didnt have too and has massively influenced the overall result of the work in my home for the positive. He has really made my week and is a credit to Leyland! Huge thank you James 😊 🙏 🙌 👏
12 mai 2026
Avis spontané
Réponse de Leyland SDM
Hi Karagh,
Thank you so much for your kind words. We’re delighted to hear about your experience with James at our Acton store.
Providing knowledgeable advice, great customer service and helping customers find the best solutions is exactly what we strive for, so it’s fantastic to hear James went above and beyond to support you and help bring your project to life while saving you money too.
We’ll be sure to pass your feedback on. Thanks again for taking the time to share your experience, and we hope to welcome you back to Leyland soon!
Réponse de Leyland SDM
Hi,
Thank you for taking the time to leave such lovely feedback! We will pass your kind words on to the team.
Many thanks.
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