★★★★★ Friendly and professional click and collect service. I was impressed that they had the CT1 Power Grab and Zinsser Gardz in stock when a certain online retailer couldn’t deliver them qu... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Absolutely brilliant customer service. Tariq saved me after a week of searching for the right product. He was patient, helpful, professional and took the time to talk me through my options so that I g... Voir plus
L'entreprise a répondu
Great experience as always! Josh and Isabel were so friendly and super helpful in assisting us and recommending specials that made sense for our projects! Thank you!
L'entreprise a répondu
1 July, after my below update, yesterday I received SMS and email which was about my order was ready for pickup. I went to store and I've been told that my order was cancelled, refunded and gladl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de bricolage
- Magasin de design et de décor intérieur
- Quincaillerie
- Magasin de peinture
- Magasin d'outillage
Écrit par l'entreprise
Leyland SDM is London's leading decorating and DIY specialists. We supply local tradespeople & people working on their own DIY projects as a Specialist Decorators' Merchants with paint and decorating materials.
Coordonnées de contact
Fourth Way 24, HA9, Wembley, Royaume-Uni
- 020 7275 2999
- web.orders@leylandsdm.co.uk
- leylandsdm.co.uk
3,9
Bien
411 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Leyland SDM
Hi Anthony,
Thank you for taking the time to leave feedback. We're so sorry you've had this experience, please could you email info@leylandsdm.co.uk, so we can look in to this further.
Many thanks.
James - The Gem of Acton Leyland
I just wanted to say a few words about James, the store manager from Leyland in Acton. Right from the start, he made suggestions and ideas I had not thought of (and never would have), listened intentively, was patient, super knowledgeable and saved me SO much money. He really went the extra mile for me when he didnt have too and has massively influenced the overall result of the work in my home for the positive. He has really made my week and is a credit to Leyland! Huge thank you James 😊 🙏 🙌 👏
12 mai 2026
Avis spontané
Réponse de Leyland SDM
Hi Karagh,
Thank you so much for your kind words. We’re delighted to hear about your experience with James at our Acton store.
Providing knowledgeable advice, great customer service and helping customers find the best solutions is exactly what we strive for, so it’s fantastic to hear James went above and beyond to support you and help bring your project to life while saving you money too.
We’ll be sure to pass your feedback on. Thanks again for taking the time to share your experience, and we hope to welcome you back to Leyland soon!
Réponse de Leyland SDM
Hi,
Thank you for taking the time to leave such lovely feedback! We will pass your kind words on to the team.
Many thanks.
Sorted quick
I had a problem with my order and it was dealt with quickly and professionally I received my order no problem after that
22 avril 2026
Réponse de Leyland SDM
Hi Angela,
Thank you for taking the time to leave such a lovely review. We're glad to hear your order issue was rectified.
Many thanks.
All good great value
21 avril 2026
Réponse de Leyland SDM
Hi Nigel,
Thank you for your fantastic feedback!
Many thanks.
Hammed was extremely helpful
Hammed was extremely helpful, and super friendly. Great service overall.
30 avril 2026
Avis spontané
Réponse de Leyland SDM
Hi William,
Thanks for the 5-star review! We will be sure to pass your kind comments on.
Many thanks.
Helpful with helping a novice buy the…
Helpful with helping a novice buy the right things for the jobbut no paint mixing service at Chiswick Brancj
2 mars 2026
Avis spontané
Réponse de Leyland SDM
Hi Joan,
Thank you for your lovely review. We’re glad our team could help you find the right products. We’re sorry the paint mixing service wasn’t available at our Chiswick branch and appreciate you flagging this.
If you ever need mixing, please feel free to contact our team and we'll do our best to advise which store nearest to you offers this service.
Thanks again.
over and beyond brilliant service…
I received beyond brilliant service from JL. I had a problem with the scheduled delivery date that my builders had arranged. I phoned, spoke to JL who was unbelievably understanding and accommodating. He juggled things around and rescheduled my delivery to a day and time that was far more suitable.
I am extremely grateful. Thank you so very much.
29 avril 2026
Avis spontané
Réponse de Leyland SDM
Hi Yvette,
Thank you so much for your kind words. We’re really pleased JL was able to help get your delivery rearranged at short notice, we know how important timing can be when you’ve got work scheduled in.
We’ll be sure to pass your feedback on. Thanks again for taking the time to share your experience, it’s greatly appreciated.
Réponse de Leyland SDM
Hi John,
Thank you for your kind review. We’re pleased to hear you were happy with both the service and customer care. We really appreciate your support and hope to help you again soon.
Many thanks.
Réponse de Leyland SDM
Hi Jakub,
Thanks for the 5-star feedback!
Many thanks,
The Leyland Team
Never recieved order
Never recieved order, money was returned to my account no explaination given.
6 avril 2026
Réponse de Leyland SDM
Hi Malcolm,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience. We understand how frustrating it must have been to not receive your order and to have the payment returned without any explanation.
This isn't the standard of service we aim to provide. If you’d be willing to contact our customer service team on info@leylandsdm.co.uk with your order details, we’d appreciate the opportunity to look into what happened and provide further clarification.
Many thanks.
Great shop
Great shop. Always super helpful staff. Today in particular Mel was very kind knowledgeable and helpful.
18 avril 2026
Avis spontané
Réponse de Leyland SDM
Hi Ben,
Thank you for your lovely review. We’re so pleased to hear you always find the shop helpful, and especially that Mel stood out during your recent visit. We’ll be sure to pass on your kind words to her. We really appreciate your support and look forward to welcoming you back soon.
Many thanks.
Well I've ordered for the second time
Well I've ordered for the second time. Ordered for delivery but still waiting on it the first time I got a refund this time I'm waiting on it. Who ever made the website has either put click and collect into the same button.coz I pressed the delivery. So am I going to get my item that I ordered or not.
13 avril 2026
Réponse de Leyland SDM
Hi William,
We're sorry to hear about your experience and appreciate you taking the time to leave feedback. This is not the level of service we aim to provide. We understand how frustrating this has been. Your comments regarding the website journey have been noted and will be shared with the relevant team for review.
Many thanks.
Efficient prompt service
Efficient prompt service, the gentleman called to check an item before confirming pickup.
11 avril 2026
Réponse de Leyland SDM
Hi,
Thanks for the lovely feedback, we're happy to hear you found our service prompt and efficient and will pass your kind words on.
Many thanks.
Prompt delivery
31 mars 2026
Réponse de Leyland SDM
Hi Will,
Thanks for the feedback, we're pleased to hear you received your order promptly.
Many thanks.
Order was unable to be delivered to…
Order was unable to be delivered to home address in North East despite this being the second order and we had received the first order. Numerous phone calls to various numbers who were unable to help or provide a customer service number so spent ages on phone chasing an order. Eventually spoke to someone in Finance who went out the way to help and kept up to date with us and payment returned and ordered cancelled as unable to deliver even though explained had received first order but pleased with the ladies help in finance as was getting stressful with all the calls and unable to help.
4 avril 2026
Réponse de Leyland SDM
Hi Graeme,
Thank you for taking the time to share your experience, and we’re really sorry to hear about the issues you faced with your second order. We completely understand how frustrating it must have been, especially after successfully receiving your first delivery.
This isn’t the level of service we aim to provide, particularly when it comes to communication and support. We’re looking into what may have caused the delivery issue and why it was so difficult to get clear assistance.
We’re pleased to hear that our colleague in Finance was able to step in and support you during what sounds like a stressful situation and once again apologise for any inconvenience caused.
Many thanks.
I have tried to cancel this order and…
I have tried to cancel this order and get a refund however no one has been responding to my emails and I have not received a confirmation email in regards to collecting the items either. I would much appreciate confirmation that a refund is being processed.
9 avril 2026
Réponse de Leyland SDM
Hi Kelly,
Thank you for taking the time to leave feedback. We're so sorry you've had this experience, please could you email info@leylandsdm.co.uk, so we can look in to this further.
Many thanks.
Easy to order products and quick click…
Easy to order products and quick click and collect
7 avril 2026
Réponse de Leyland SDM
Hi Michelle,
Thanks for the 5-star review! We're thrilled you found our click and collect service easy and convenient.
Many thanks!
Yasin at Victoria Warwick Way is always…
Yasin at Victoria Warwick Way is always very helpful and very patient with all of sort of questions to make sure you get the right product.
Thank you
4 avril 2026
Avis spontané
Réponse de Leyland SDM
What a brilliant review, thanks. We’re pleased you were happy with the service, and hope to see you again soon.
Hassan was so helpful in finding the…
Hassan was so helpful in finding the right color for me and helping with options
31 mars 2026
Avis spontané
Réponse de Leyland SDM
Hi Shokhida,
Thanks for the lovely review. We're pleased you had a great experience and will pass on your kind words to Hassan.
Many thanks,
The Leyland Team.
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