L & I Eaton ARC Ltd Avis 

Highly recommend, they do a brilliant job (Keith branch)

I am extremely disappointed with the repeated service I have received from L&I Eaton Car Repair Company through the Motability scheme.

On one occasion, it was driven back to my property with the boot left open, which is a serious safety concern. At the same time, the vehicle also had low tyre pressure. While I am unsure if my parents noticed the tyre issue at the time, they immediately realised the boot was open. This situation showed a clear lack of basic vehicle checks and care.

Unfortunately, this was not an isolated issue. Every time I have had my car repaired by this company, there have been problems. I have consistently found the staff to be rude and unhelpful, which is unacceptable for a company presenting itself as a leading repair provider in the UK.

Following one repair, the car door was not fitted properly. A mechanic had to be called out to fix it, but during this visit, they handled my white car with oily hands, leaving visible stains across the vehicle. As a result, the car had to be taken back in to be valeted, causing further inconvenience. This demonstrated a lack of professionalism and respect for customer property.

I also need to highlight a serious concern regarding accessibility. I have semi-paralysis on my left-hand side as a result of a brain tumour, so I specifically requested a fully automatic vehicle. However, I was provided with a car that required use of a gear stick, which I found extremely difficult to operate. This difficulty was not only experienced by me but also by family members assisting me, suggesting the vehicle may not have been functioning properly. As a result of this issue, Motability had to source a suitable automatic vehicle from elsewhere.

This caused further inconvenience, as I work and also needed to attend a funeral. Although I was issued with a taxi account, this was not a sufficient or appropriate solution for my circumstances, particularly when attending a funeral. This highlights the importance of being provided with a correct and suitable courtesy car from the outset.

I did receive an apology regarding these issues; however, I am unsure whether the concerns have genuinely been acknowledged or addressed.

Overall, my experiences have been consistently poor, stressful, and unacceptable—especially given my reliance on Motability services. I hope this feedback is taken seriously and leads to meaningful improvements in both customer care and service quality.

I was advised that the car would be cleaned; however, upon sitting in it, it does not appear to have been vacuumed or wiped down. There are still visible drink marks from a previous spillage (from myself).

I also attempted to raise these concerns by telephone; however, I ended the call as I found it frustratingly difficult to effectively communicate the issue with the company as did my family.

I am extremely dissatisfied with the service I received and would never recommend L & I Eaton to anyone. My experience was very disappointing, and I feel let down as a customer. Based on this, I would strongly advise others to avoid this establishment.

Fantastic team of people from start to finish, all friendly staff, nothing is too much trouble for them, very happy with repairs and the speed in which a courtesy car was dropped off, hassle free and kept up-to-date throughout the whole process. Highly recommend.

This is the second time we have had our car repaired at L and I Eaton Keith, the experience was so easy they took care of everything, + we got a lovely courtesy car, when we picked up our car it fully valetted + the repair was excellent, i would highly recommend this garage for any repairs.

Keith Branch - Very friendly, polite and efficient staff who made the whole process easy. They kept me informed of my car repair progress. I can definitely recommend them. Thank you 🤩

Huge thanks to all the team at L.I. Eaton Gateshead, particularly Paul and Sean - and most especially Lauren & Emily on the front line/front desk of the organisation. From start to finish they were incredibly supportive, professional and went the extra 500 miles in making sure that I kept driving. I honestly felt that I was treated like family and I can’t recommend them highly enough. Super-five stars all round! Thanks 🤩🙌🏼🚘👏🏼👏🏼👏🏼

Excellent service and communication.
Great job, highly recommended

Very pleased with the work carried out on my Mercedes.
A small parking bump with a bollard, cracked part of the lower bumper. They replaced this and most importantly re-calibrated the front radar sensor, which should always be done after this type of repair.
At all times during the repair I was kept informed on the progress by the very polite and helpful staff.
The car was returned to me fully valeted to a high standard. Excellent experience from start to finish.

Very pleased with the work done . From pick up to drop off , good communication and a nice courtesy car .

Keith Branch
Would highly recommend. Great service.
My Rav4 was sent her for repair of 2 doors which were quite badly dented & scratched.
Couldn't fault them at all. From the office staff who were really professional and helpful on the phone and the driver who picked up my car was really friendly and informative, happy to answer any questions. I was kept up to date with my vehicles progress, I had access to a link where there were updates on the progress posted and texted to me, and I received calls with updates also. The work was completed ahead of schedule, and the car looks as good as new.
Would definitely recommend.

I had a very poor experience with L&I Eaton following a non-fault insurance claim.

Direct Line instructed me to use them to repair my Audi after the front bumper was damaged. They confirmed the bumper had been replaced and returned the vehicle to me. However, immediately afterwards I began receiving repeated “Pre-Sense” errors on the dashboard, indicating that the front radar system was not functioning.

When I brought the car back, their mechanics informally inspected it and said the radar had not been recalibrated after the bumper replacement, which is something that should have been done as part of the repair.

They then attempted to sub-contract the work to Penn Garage. I was told someone would contact me the next day, but nobody did. After chasing again several days later I was eventually contacted and told someone would come to fix the car the same day – they never arrived. A second appointment was then scheduled several days later, and again nobody showed up.

By this point it had been around three months since the original incident and the issue caused by the incomplete repair was still unresolved.

Rather than continue waiting for them to sort it out, I had to take the car to Audi to diagnose and fix the problem properly.

On top of this, I was also told they could not replace an aftermarket splitter that had been damaged because they only install OEM parts, meaning I had to pursue compensation for that separately through the insurer.

Overall the experience was extremely frustrating:

- The original repair appears to have been incomplete
- Follow-up work was poorly organised
- Multiple promised appointments never happened
- I ultimately had to take the car elsewhere to resolve the issue

I would strongly recommend carefully considering alternatives before using this repair centre.

From office staff to mechanics and the people who valet your car after repairs are done,could not praise them enough. Kept in contact with you about how the work was progressing. Would highly recommend them, the work they done to my car was first class. Thank You L&I Eaton Dunfermline

Very quick response to insurance claim via Mobility. Repair arranged at a time to suit me. An excellent job done.. Highly recommended.

Great service. Dropped our courtesy car off at my husbands place of work and returned it there too. Halle in the office kept me informed all of the way with phone calls and texts etc.
The repair took a little bit longer than i thought it would, but I have never been in a car collision before so i really had no term of reference. The car did look brand new when it came back. It was spotless inside and out.
Overall I was very happy with this company and the service they provide.

The 2 men that picked up my car were polite and courteous. The repair is of excellent quality and I was kept upto date with the progress of my repair.
Can't thankyou enough.

Keith Branch. Excellent workmanship and very good customer care. We could not fault them
Thankyou

L&I Eaton in Liverpool are excellent. I recently had my car bodywork repaired. They were curious and professional every step of the way. They kept me fully informed and the job they did was excellent. I would recommend them to everyone. I don’t normally leave reviews, but I felt I had to this time , due to how good the company were.

What great service we had from this Keith garage.
From the first moment wwe contacted our insurance company gollowing an accident. The keith garage were great at communicating thw plan , time frame etc. Less than two hours from contacting insurane company, thw car was picked up by transporter, on receipt of car a video was sent to us, multiple updates, arrival of parts, the car fixed and drlivered back to us by friendly helpful staff, ans tge car looked brand new.
The customer care was excellent.

The Keith branch Kept me informed at all time on progress an first class repair

Great service .All staff I had dealings with were polite and professional .Nothing was too much trouble . Well done to you all