L & I Eaton ARC Ltd Avis 

My WAV which I have for my disabled daughter was damaged by one of her carers, broken taillight and damage to the driver side at the back. L & I Eaton (Keith Branch) made the whole process seamless. The contacted me regularly regarding the process and arranged to collect my car at my home (Inverness). The kept me informed regularly about the work and the timeline. The staff I spoke to were extremely professional and courteous. Honestly, when things like this happen its a pest but this firm is outstanding in their service. They also contacted the leasing company for me who provided a temporary car to notify them the work was complete. The made the whole process easy and stress free which I very much appreciated. I would highly recommend their service. When my car was returned to my home they sent me a video showing the completed work. I am really impressed by this company who's staff and service could not be faulted. The whole process took little over a week.

Highest possible quality service from start to finish. The repair work is top class. 10 out of 10. Thank you very much!

L&I Eaton have treated me with respect and kindness from the first phone call from Cheryl to the delivery of my beautifully repaired car at the end.
Thanks to everyone who has worked hard. I definitely recommend L&I Eaton for car repairs. Sheffield.

My was put L&I EATON in Keith there service was excellent my repairs to were very done and would recommend the girls on the phone were really nice and the guys who came to collect were excellent as well very happy good service.

Did and Absolutely amazing job 🤩 and really quick as well looks like a brand new car also kept me updated on the progress really nice and polite even gave my car a wash afterwards would definitely recommend L&I Eaton

These car specialists keep you informed with what’s happening with your vehicle , their service is second to none 👏🏾highly recommend 5out5

Our mobility car had had rats eating the wiring so we needed a replacement car whilst ours was mended. They were so quick to deliver and our car was repaired and ready to collect next day. I can only praise how good customer care and service is for this company.

A happy customer for today is a happy customer for tomorrow.

I can only think that the person/s who are is at the top of this business pyramid , think in this way because of the excellent service that I received.

Quality of work and customer service were 1st class .

Thankyou

They had the parts with the 2 days after I rang and fitted them with 2 days of them arriving, it was only a small job so I waited, they brought me a cup of tea and kept me informed, done with in the hour.

Excellent service from start to finish. Always keep in touch with you. Car comes back immaculate! Thank you

All staff were pleasant and professional throughout.
We were well informed which gladly left us stress free.
We would not hesitate to recommend this company.
Thanks to all involved and have a happy helthy New Year.
Robert and Margaret Parkes.

Impeccable customer service and quality and speed of repairs. Every commitment kept and collection and delivery personnel timely, polite and extremely professional. Would thoroughly recommend with complete peace of mind. Thank you.

L&l Eaton repaired my car really fast, and they done a fabulous job, really happy with that. They also brought me a courtesy car while they repaired my car. Thank you so much.
June Heaney ☺️

Excellent service from L&I Eaton, Keith Branch.
They kept me updated throughout the process & were friendly & helpful.
I am very pleased with the completed repairs.
Thank you

Keith Branch - Excellent customer service, updated through the whole process, all my questions were answered, highly recommended, finished job was done to a very high standard.

My car needed some repairs and was booked in with L &I Eaton Liverpool, just like to say these guys went above and beyond to get me back on the road. Special thank you to Halle, nothing was too much trouble and was always happy to help. Thank you to the guys in the workshop who did an outstanding job on my Audi, 10/10. Definitely would use these guys again and would without hesitation would recommend to family and friends!!

So, after the insurance company having approved the A panel and door repairs, and they (L & I Eaton) decided to ignore the door and fit a bonnet instead, I asked why? They said said the assessor didn't sign off on the door? I asked if I could speak to the assessor to which I was told no, and it wouldn't help anyway because he assessed the damage from photo's! How can anyone fully assess anything from photos? We then got nothing but a very negative and aggressive tone from the manager who knew we had to take the car back, and he just fobbed us off offering no help at all. His whole attitude through this was not acceptable and very unfriendly, not what I expect as a customer. This whole experience with L&I Eaton has been very distressful and upsetting, especially for my partner Lorraine whose pride and joy was damaged within weeks of getting it, but then to suffer the poor experience of this shoddy repair and aggressively made to feeling she was lying about the accident.
To recap, a repair agreed and signed off by the insurance company, A panel, Door, and Mirror, was ignored and became a Bonnet, A panel, and poor quality finish with half the job not being touched.
Impact damage to door not done, N/S/F damaged wheel arch trim not replaced, Uneven gap from top of bonnet/A panel, replacement bonnet which was not required missing heat shield and thin paint underside, Bonnet appears not to be a genuine part with faults around headlight cut out, returned in a dirty state with clock not being reset. The only reason they got 1 star was because of their professional, friendly and sympathetic collections and delivery team. The insurance company were also very helpful but L&I Eaton chose also to ignore them. My experience of L&I Eaton is that they just don't care, carry out repairs to a poor standard, and they just do whatever they want regardless. My advice is, STAY WELL CLEAR OF THEM

The staff were very helpful at keeping me updated on the progress of my car. I’m very happy with the repair and would highly recommend

We were quite worried when told by our Insurance company that we should use this company which is quite a long distance away.
We did not need to worry. Every one from the reception team, delivery drivers, assessor, workshop manager could not have been more helpful, friendly and understanding. Any phone calls for help, updates was handled fast and directed to the relevant person.
The car was returned perfectly repaired and cleaned inside and out.
Superb service.
Heather.

My car was booked into Keith branch for body repairs.
From the very start, the ladies keep me updated with what was happening , all very nice and pleasant on the phone as well , delivered a courtesy car to my home address, keep me updated with the progress of the repairs .
Delivered my car back afterwards all washed and hoovered.
Repair first class and the gentleman who delivered it back was very pleasant and went out of his way to explain the repair and what had been replaced
Highly recommend this branch for body shop repairs