Lifeconnect24 Avis 

Our elderly relative died and we tried to tell this company on 10 August. The call handler had zero empathy was rude and hung up when my husband got one of the security questions wrong. We then sent a email the same day advising them what happened and we needed to cancel. No response, so on 23 August, I lodged a complaint which they say they call to discuss in 2 working days. No response again, and today 2 September, we get a letter saying they are going to take a card payment from my husband's account of £363 on 7 October! Ignore all the stuff they spout about customer service. I think they have taken over from another company and they are terrible.

i received the slarm pendant and I am left with it not working I have spent over 2 hours speaking to you technical dept and unfortunately I will be going to bed feeling unsafe.

This is a great company with an awesome product. My dad kept having falls and lived on his own, so I decided to use Lifeconnect24. This turned out to be a great decision as dad had a couple of falls and the equipment worked as it should. It gave me great piece of mind knowing it worked well. Unfortunately dad has now moved to a nursing home, so I had to contact Lifeconnect24 to cancel his subscription. I spoke to a guy called Andy who was very helpful and made the process extremely easy.
Thank you Lifeconnect24 for a great service.

Great service, helpful and informative staff over the phone too. Very satisfied with my experience

Ended my contract in January when the price more than doubled. Still had email in May about a new contract which I replied to saying I didn't want a new contract and had ended my contract with them in January due to prices doubling. Still getting emails about my subscription payments being behind. Equipment has been switched off since January and they clearly have not noticed as no emails about loss of connectivity or low battery etc which I used to get.

**Beware: Trapped in a Contract!**

After my mother's passing, there were 10 months remaining on the package, no refund was offered. Shockingly, they even asked for the monitor to be returned. That monitor is now in the bin.

Do not sign up unless you want to be taken advantage of.

I liked that the only time used,it worked.I awoke to find ambulance staff in attendance,even though it was an error. I very much disliked the high increase in charges followed by temptation to stay by repeated discounts on stated charge.

Everything is ok with service it is very helpful and very easy to talk to staff members when l need the service.
It's peaceful to be alone when I have the service anytime I have of days or night l know I m Safe to be alone because if l need help l can just call for help. I feel very lucky to have this service it helped me a lot for me and my family and friends as well they New l m safe and always have help if l needed

Very helpful, very polite, had a joke or two. Couldn’t fault them at all and received it the next day.

Fast, efficient service and very helpful.
When we have had to use the emergency service all call handlers have responded in a caring, professional manner. We are very grateful to Andy and everyone at Life Connect24 for their help and support. Thank you. Definitely would recommend.

Signed up to life connect in 2023 for my elderly mother. First year was OK on the couple of occasions she used her pendant, her call was answered promptly. In 2025 the cost went up by 50% with no notification, at the same time on one occasion it took over 20 mins for the pendant call to be answered - when i complained they agreed it was not acceptable but that they were busy...
I cancelled the service in December 2025 and returned the equipment as sadly my mum had to go into care. Eight months later they still chase for payment when none is due, it's impossible to get through by phone, they send threatening letters and emails.....not what you need at any time but especially when you have the emotional stresses of coping with elderly relatives care.

Just called to renew for my elderly mother after her first year for the service. They have apparently merged with Careline365. The cost for the same annual contract would increase by 50%. The customer service agent said, ‘you know because of cost increases and so on’…
Outrageous. I cancelled and will find another service.

Very unhappy, the support for an 82 year old blind lady is appalling. The system doesn’t work correctly and it’s over priced. When you think you have cancelled your subscription turns out 8 months later they chase you for another years subscription as they never sent you to the right department to cancel said policy . Utterly disgraceful the way we have been treated .

Please dont use this company.Never set up a diret debit with them.Im out of pocket for a lot of money for a service that never got used.STAY CLEAR...

There was very little information on upgrading my subscription to the point that the charges would have nearly doubled overnight with the only attemp at contacting me was a letter received less than 10 days before new charges would have been taken.

Despite repeated asking for an address label to return the equipment and despite my cancelling the contract they did not contact me.

Started out OK, but after a switch to digital voice they start hassling you by phone and e-mail trying to sell you upgraded equipment. Quite ironic since the existing equipment has worked fine since the switch to digital voice. Then they write to say the account is in arrears, well no ‘rubbish’ Sherlock, they failed to collect the direct debit for a year. E-mailed customer service who despite claiming to have investigated the complaint, completely missed the point and responded with a load of drivel. Try a telephone call and lad in accounts says that have had lots of problems with their DD provider failing to collect payment. Well Sherlock, why did you write to us to say the account was in arrears when you know the fault is at your end. Typical of many organisations of today, just an operational mess. Spoken to three people this morning and wasted another hour of my time. Got cut off while on hold for 10 minutes, disgracefully service

My previous version developed major battery problems and is no longer made. So I had to upgrade to the latest version, but they agreed to waive all of the the extra fee (£95).
However the new one apparently requires recharging every 2-3 days compared with 2-3,weeks for the discontinued version.

We took on lifeconnect in 2024 deciding it was a good idea and a good price (pre digital).
They have hounded us to go digital when there has been no need.
We had a payment plan set which although we're reassured it would stay the same amount until renewal time, changed on the very next quarter, then doubled in price!
We called to discuss and then they said that they hadn't received payments for the previous 6 months (this had been set up by direct debit with them).
We then sent evidence to say they HAD taken a payment but they have no record of it.
They do not reply to emails.
Many of the staff have no idea what they are doing or what prices they are quoting.
When we asked to cancel. They are refusing stating we owe them money - but they have not looked into the account problem to solve it!
SO extremely frustrating! AVOID THIS COMPANY AT ALL COSTS!!!!!
***EDIT***Someone from Lifeconnect did finally call who had looked at the issue and offered us to return the equipment and they will just wipe the outstanding amount. Equipment is in return process & hopefully it will be received.
I was then promptly emailed asking for a positive Trustpilot review.

If you want to be hassled continually 96 hours after your parents' death, then this is the company for you.
Despite emailing to cancel this policy/product in Dec 2025 (I have evidence of this and have sent it to them, instructing them to cancel), they failed to do so and ignored the written cancellation request; now, like vultures, they are trying to collect payments from Jan 26. AVOID at all costs, and those costs mount up.
Awful company with an UN-CUSTOMER-focused approach.