Lifeconnect24 Avis 

That old ‘renewal’ subscription argument. So it’s clear in the T’s&C’s about their reoccurring payment process but let’s be fair, most of us don’t. The way they do business and then threaten legal proceedings etc is just horrible. When you are faced with dying elderly relations and this lot who, by the way, wait 4 months to tell you it’s lapsed, show no empathy. Guard your elderly loved ones, use another company. The way they do business and will not accept any accountability for lack of communication is simply shameful. Give LifeConnect24 a very wide berth, use another company. They reel you in using your frayed emotions because you want to protect them from harm then blame you for not following the terms. No meet in the middle, let’s see what we can do, just boom, you owe us. Their legal team will contact me before sending in bailiffs. I’ll ask the Sun newspaper to interview my dying father for his views on this matter.

Misleading, can't establish facts, utterly scamming tactics.

Excellent everything i expected from this company

Good ongoing support. Replacement of a wrist pendant to ensure continuous monitoring.

Good service, prompt, plug & play, does what it says on the tin. Thank you.

Price went up on renewal by 30%,when I checked back it had done the same the previous 2 years and they also wanted more money to upgrade to digital system, I cancelled contract and I now have local authority alarm for £12.00 per month

After a few phone calls regarding an elderly friend's alarm (not a functional problem), I finally spoke to Prince. I explained the situation and, by the end of the call, Prince had it all sorted. He was polite, friendly, knowledgeable, enthusiastic and thoroughly professional. He came across as a lovely person and a credit to the company. I'm very happy with his service and the outcome.

Be very careful, I have had trouble cancelling this contract. Customer services constantly hid behind ‘data protection ‘ quoting it at me constantly, and threatening to terminate the call. Very unhelpful. Refusing to discuss the account with me, even though they take money from my account and I am the contact in case of emergency ‼️

Very swift and prompt service to correct a fault with our system

Fall alarm never worked. My dad was on the floor for hours. Rang up to enquire and told the tech dept would ring me back the next day. They never rang back and on contacting them again I was told i should not of been told the would ring me the next day. Not sure if the company has been bought out but their service has gone down they used to be really good.

I bought membership in the month of June a few years ago. The following year I checked a credit card entry for money taken by them in May. The amount was a considerable increase from the previous year. Same thing happens each year and polite arguing brings the price down. A reduction of £60 this year when the charge would be a few pence under £400.
There is no notification. They take the annual fee a month in advance. Make a calendar note to ring them at that time to ask what the fee is for the coming year? Consider your options and be prepared to argue over the price if necessary.
I cancelled my membership in April this year. Speaking to staff and writing a letter. This made no difference the money was taken from my Credit Card in May.

More phone calls. A refund was raised leaving £399.48 sitting in my Credit Card account. Before the refund appeared, my card met the payment due date so not only did they take my money they left me paying my Credit Card provider (which is done on the set date automatically) and now I have almost £400 languishing in my Credit Card Account which must be spent! The whole saga upset my finances.
Elderly people are being taken advantage of. I cannot recommend LifeConnect 24.

Processes very easy to access, understand and order.

Delivery was superb

My Dad paid the annual direct debit of £399.88 on 11/02/2026 and has now decided to move to a care home.
LifeConnect24 were contacted to arrange the return of the equipment and receive a pro rata refund.
LifeConnect24 REFUSED TO ISSUE A REFUND, which would be around £300.
This appears to be contrary to the terms and conditions clause 12.9 "You may also ask to end the Contract early before the end of a minimum term if exceptional circumstances apply, for example serious illness, a permanent move into residential care, or the death of the Alarm User. We will consider any such request reasonably and in good faith, taking account of the circumstances and the nature of the Subscription Plan."

What a great service. My father had numerous falls & the service was exceptional each time. Everyone was so efficient & friendly. Can’t fault them. Really impressed with the service 🙂

Very good service highly recommend

You are very helpful and patient with us when we ask so many questions .Thank you all very much .

My brother has a terminal illness, lives alone and is vulnerable. Lifeline Connect 24 have proven to be unreliable on both occasions I have had to have any contact with them and this is the second negative review I have left.
This time, despite me previously talking to them, they sent an email stating that,unless he renewed, his alarm risked being disconnected. He was paying by direct debit...which I set up...which was suddenly stopped by the company . I live 2000 miles away so I asked that ALL correspondence be via email as he doesn't read his post. The one email I received stated that he had failed to respond to the letters they had sent him. That was incompetent enough...but upon my arrival in the UK (I travel back and forth to see him every 8 weeks) there was no letter. Nothing.
Now I have emailed them 3 times...but no response.
I would give this company zero stars if it were possible.
I would strongly advise anyone to avoid them.

Very efficient and helpful

I set up an account for my Dad several years ago however the cost has doubled since joining. I called to cancel the account and was told I ‘failed data protection’ and was told they couldn’t speak to me. Odd considering it was my account and the renewal was sent to me. My advice would be to shop around before signing up to this service.