Lifeconnect24 Avis 

Does what it says on the tin; the new(ish) line check is a bit of a faff as I really don't want to stand in a chilly passage answering questions when I m just checking the connection is OK.

Alarm failed to work on 3 occasions. Each time the company resolved the problem quickly and efficiently but worrying for my mother that it failed when she needed it. Unit and wrist band were replaced next day after 3rd time.

Very Easy to do i think a child could do it

Wayne was polite,patient and informative in providing a resolution to my query.

Very friendly contact who explained everything thoroughly. Prompt delivery of new equipment that was easy to install and test

Have no comments regarding their monitored services but I phoned up to cancel the service for my mother who no longer needed it and was told that my direct debit was cancelled. The following day I received an email confirmation that it was cancelled but this morning they took out almost £400 out of my bank account. When contacting them the first two calls they cut me off but on the third they said it’d take up to ten days until I receive my money back !! Hope this happens or I will escalate matters.

My system failed and after many frustrating phone calls to and promises of help from the Technicians after almost a week I was considering leaving this company and ready to set up with another BUT on the Thursday I decided to give them one more phone call-£48.00 spend on calls, on my Bill-because up until then I had had no problem, a lady called Miranda saved the day, did everything that was required, knew exactly what she was doing, new "machine arrived the next day. Miranda helped set it up with all the testing etc. A lovely person who showed so much empathy towards an older person it was unbelievable. Thanks Miranda you are a "Life Saver"

The gentleman I spoke to regarding purchasing was very helpful and polite. I bought for peace of mind rather than need and he did not pressurised me to go ahead. Received next day as promised.

Dylan was friendly and professional explaining the process of upgrading my Mum's alarm to a digital compatible ahead of up and coming changes.

Having this alarm is peace of mind for the whole family whilst allowing my Mum to remain in the comfort of her own home with someone there at the press of a button.

Very polite and helpful

Reliability is foremost in my mind. Very helpful and prompt service. Peace of mind. Thank you.

I found it very confusing receiving 2 emails from different names Lifeconnect24 and Careline365 both telling me I would receive a pendant alarm, I had to call to see who was actually sending me a pendant alarm! It wasted my time holding on the phone for sometime to be told “oh it’s the same company”. Try informing your customers that!!

Carrie was excellent. Vey knowledgeable and helped us understand the change to the digital system. It was a light and easy conversation and we had a laugh along the way. It’s not very often I enjoy parting with money but this call was an exception. Well done Carrie - keep up the good work.

Danyl ? explained things very clearly.

Very professional service. Easy to purchase. Straightforward online form reference the client’s details and carers details in case of an emergency.
Quick Royal Mail delivery, within 24 hours. Setting up the unit was straightforward with clear instructions. Totally recommend this company

Asked for replacement wrist button in the afternoon, it was delivered the following morning, brilliant.

Discovered that the alarm was not working for the first 8 months, Lifeconnect knew about this but did not tell us, no emails, no phone calls. It didn't come to light until I tried to test it. Waited and waited for them to respond to my complaint, they eventually called me just before the subscription expired (surprise surprise). The subscription for the second year was almost doubled! I have completely given up on them and ordered through Careline. Terrible service, avoid.

whilst visiting my elderly mum, we identified a problem with her Lifeconnect24 system. Neither the base station or the pendant were responding to being activated. I contacted them and spoke to Miranda who was very professional and sympathetic to our problem. She was able to identify a faulty emergency pendant, which had caused an issue with the base station. Miranda got both items working and ordered a replacement pendant straight away. The service I received was great and a real comfort to me to know my mums assisted by this company and its staff.

I'm 83 and phoned a member of staff to discuss my renewal as it was too high for me to afford. Spoke to a lovely man who managed to get me a discount. My old bracelet etc. was low on battery so he arranged a replacement which arrived the very next day. Couldn't have been more helpful.