Lifeconnect24 Avis 

Efficient, friendly professional service.
Thank you

Well organised

Perfect item for the needs of my mum.
Always prompt answering of calls and service.

You have sent some new equipment, but following a conversation of Frioday I am still awaiting infrmation about your device that works off wifi within the home and sim card when outside/out of range of the receiver. If you can't confirm this we will not be renewingthe contract at the end of this month.

Excellent staff (when you get to speak to them) - but the wait time to get through is still not good although slightly better than last year which was terrible
The ring back is good but when you have a query and have somebody ringing for you when you are ill it is a worry that you won't ring back when the helper is still there and then the call won't be any good, there needs to be a time frame or say we will call back within 30 minutes or 1 hour so you know where you are

Friendly and knowledgeable agent (Eric) phoned me about my mothers Lifeconnect24 box. Perfect timing as I was going to call them anyway regarding the digital upgrade. All sorted now, just need to set up the new unit at mum's home. Only concern was the double price (£399) for the annual monitoring service.

I had to link my new fall detector pendant to the alarm unit. The process was easy and painless following the instructions sent with the pendant.

great servive

I have tried on several occasions to sort a broblem out with you and now I am so mad. I have had deducted from my bank account the sum of £399.88. I had one of your lifeconnect24 systems at 10 Windsor Way Polegate I have tried to tell you that I no longer live there hence I no longer require it. Please reimburse me the amount you have taken from my account immediately. Sue Hardy or ring me on 07775463083

It took 2 hours to cancel the subscription for 2026, yesterday. The address labels had not arrived so I still have the equipment waiting to post back to you. I phoned yesterday to complain that the subscription for 2026 had been taken off my credit card, although it had been cancelled. It has been a disappointing and inefficient experience

My mum has been without a working alarm pendant for weeks without realising it did not work! Last week I received a email saying the battery may not be working due to battery life expectancy. On phoning my mum the pendant did not work last week!!We were expecting the new pendant to arrive last week after the email. But on my arrival this week it had not been delivered.So I phoned to find out it had not been ordered. Also the life expectancy of the battery is only 18/24 months. Which we did not know about!! As we have been told this I shall write a reminder in my diary. But I should not have to do this….. I feel the amount of money we are paying this battery replacement should be automatically replaced, or a phone call to the service user at a yearly date to check. My mum is forgetful and does not always remember to test the pendant or remember about the battery in a years time. Please can you review and remedy this situation in your company.

Straight forward process

I am 83 and for several years have had a pendant alarm system provided by LifeConnect 24 which connects to my landline phone. BT are changing phones over to VOIP using the internet and the alarm system has to have new equipment to continue to work. I was informed by BT that my landline will be converted next month and rang Life Connect to tell them. The wanted to charge £65 for the new equipment and informed me that my annual payment would be increased from £169 paid last April to £350 due this April. I canceled the alarm and will make do with carrying my mobile phone around everywhere. Another example of pensioners being taken for a ride. I had been very pleased with them over the years but luckily had not needed to use them. Shame about the ending.

Honesty , waiting time is ridiculous, 20 minutes to speak to customer services . Label won’t print . How is a 88 year old woman meant to navigate using a computer. When I an Administrator is unable to access the information

The only time it was required, as she had sustained a fall and fracture, it didn't work. Now removed

Mrs green would like to extend her warranty so is covered when she goes out as she only has cover for indoors and garden could somebody give her a call Harry did all the work thank you

I phoned the number on your email and had to wait 31 minutes.Once I was put through the service was very good.I was told about 10 times to go online by the automated woman with the strange accent but I needed to speak to someone.Quite annoying.We know you have a website but some questions are not covered.

Beware, this equipment cannot be relied upon in an emergency situation. I tested my father’s alarm this morning 3 times and on each occasion the system, after saying “do not worry, your alarm is calling for assistance”, did not connect and said, “please hang up and try again”. At this point the telephone line was also disabled until the call was terminated at the box, not ideal if the caller is away from the main box and unable to reset it. At the fourth attempt the call did connect.
This is not an isolated incident, we have been reporting such problems since before Christmas, the technical team have sent out replacement equipment, but each time the result is the same, the box connects less than 50% of the attempts to call. A complaint has been raised but we are told it takes 28 days to respond to complaints, after 3 weeks I suppose we only have 1 more week to wait!
The customer service team have been contacted on numerous occasions; it usually takes over 10 minutes for a call to be answered.