Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
L'entreprise a répondu
Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
L'entreprise a répondu
Dylan was a great help resolving a multiway set up issue. He was patient and took time to explain what was needed to address the problem over several emails, meanwhile educating as to how the proce... Voir plus
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À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
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Further Experience with Lightwave
I love the Lightwave products, the personal touch is very welcome too. I like the fact that they appear to know me. Recent comms (from Dave Simmons) was around a further purchase , all very relevant and efficient. Previously I did have a marginal technical issue - this was resolved in super quick time!
26 novembre 2025
Avis spontané
Réponse de Lightwave
Hi P Fitzgerald,
Thank you for taking the time to leave this review.
The team is really pleased to hear that your recent experience with Dave Simmons was relevant and efficient, and that any previous technical issues were resolved quickly.
Your kind words have been passed on to him.
The Lightwave Team
Really helpful and patient answering…
Really helpful and patient answering all questions
1 décembre 2025
Avis spontané
Réponse de Lightwave
Hi there,
Thank you for taking the time to leave this review.
The team is really pleased to hear that the support provided was helpful and patient in answering all your questions.
The Lightwave Team
Amazing service and knowledge as well as customer attention,
We are very new to lightwave, but our light wave contact Dave Simmons has been fantastic and his customer service is one if the best I have ever experienced.
Great advise from an expert in his field and I have no doubt that the back up we will receive once the application is installed will be just as good.
A true ambassador for the brand as well as being “normal” and understanding what the customer is looking for.
I have no hesitation in recommending David to any future customers and we are really looking forward to enhancing the system with Dave’s assistance.
10 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Simon,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Dave Simmons provided such fantastic service and expert guidance.
Your kind words have been passed on to him, and it is great to know you feel confident about the support you will receive as your system is enhanced.
The Lightwave Team
These products are fantastic
These products are fantastic, high quality and the customer service is excellent. I spoke with Dave, who was so helpful in guiding me to the right choice and making the decision much easier, so I didn’t have to worry about making a mistake. They might be a bit on the expensive side, but so far, they are working really well.
1 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Kevin,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you are enjoying the products and that the support from Dave made choosing the right solution easier.
Your kind words have been passed on to him.
The Lightwave Team
Great service and a great product.
10 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Steve,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you are happy with both the service and the product.
The Lightwave Team
Great client service
Person knew what they were talking about and they addressed my issue
20 novembre 2025
Avis spontané
Réponse de Lightwave
Hi Manoj,
Thank you for taking the time to leave this review.
The team is really pleased to hear that your issue was addressed effectively and that the support provided was knowledgeable.
The Lightwave Team
It was so slick and easy
It was so slick and easy and the products arrived nice and fast
13 novembre 2025
Avis spontané
Réponse de Lightwave
Hi Steve,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you found the process smooth and that your products arrived quickly.
The Lightwave Team
Réponse de Lightwave
Hi A M,
Thank you for taking the time to leave this review. The team is really pleased to hear that you found the service excellent, prompt, and diligent.
The Lightwave Team
IT was a very pleasant experience…
IT was a very pleasant experience dealing with Dave from Lightwaverf when placing my order for twin sockets. I have used Lightwaverf products for many years now and it became a little challenging to order products from outside the EU - involving customs charges. But Dave made this a very easy process and I appreciate the effort he went to deal with my order. I will certainly recommend Lightwaverf in future. Thanks again Tom Dempsey
4 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Thomas,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you had such a positive experience, and your kind words have been passed on to Dave.
It is great to know he was able to make the ordering process smooth for you.
The Lightwave Team
Very happy with my purchase.
Very happy with my purchase.
Great communication with Dave and quick shipping.
28 novembre 2025
Avis spontané
Réponse de Lightwave
Hi Adam,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you're happy with your purchase, and your kind words have been passed on to Dave.
The Lightwave Team
Excellent service and outstanding…
Excellent service and outstanding support. Dave was exceptionally helpful in facilitating our order and shipping our equipment, which arrived in a few days !!
30 novembre 2025
Avis spontané
Réponse de Lightwave
Hi Bilal,
Thank you for taking the time to leave this review.
The team is delighted to hear that you received excellent service and outstanding support.
Your praise has been passed on to Dave, who will be very pleased to hear your feedback.
The Lightwave Team
Really helpful
Really helpful, gave me lots of examples of different installations including his own to help me visual my needs.
10 décembre 2025
Avis spontané
Réponse de Lightwave
Hi there,
Thank you for taking the time to leave this review.
The team is really pleased to hear that the support provided was helpful and that the examples shared made it easier to visualise your installation needs. Your comments have been passed on to the advisor who assisted you.
The Lightwave Team
Always a pleasure dealing with the guys…
Always a pleasure dealing with the guys at Lightwave .In particular Dave Simmons made sure I was aware of their upcoming Black Friday deals and helped me with my purchase. The technical department are also always really helpful and ready to help.
15 novembre 2025
Avis spontané
Réponse de Lightwave
Hi Leon,
Thank you for taking the time to leave this review.
We are really pleased to hear that Dave was able to guide you through the upcoming Black Friday offers and support your purchase.
Your praise has been passed on to him.
It is also great to hear that the technical team has been consistently helpful whenever needed.
The Lightwave Team
Eve from Lightwave helped me sort out…
Eve from Lightwave helped me sort out the ownership of my Link Plus Hub. She was great throughout the whole thing, and now it's linked to my email so I can control everything on the app now.
Thanks for the excellent support
10 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Loqman,
Thank you for taking the time to leave this review.
Lightwave is really pleased to hear that Eve was able to help get your Link Plus Hub ownership sorted and everything linked correctly to your email.
Your feedback has been passed on to her. It is great to know the app is now working smoothly for you.
The Lightwave Team
What can I say- fantastic
What can I say, the technical team have been fantastic, issues are dealt with quickly. I rang over the weekend when they were closed and to my surprise i had 3 follow up calls to see if everything was ok, and they sorted out the issues. Shout out to Jack Mitchell and the tech team. Great service lovely products!
9 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Mo,
Thank you for taking the time to leave this review.
Lightwave is really pleased to hear that your issues were resolved quickly and that the follow-up calls helped get everything back on track.
Your praise has been passed on to Jack Mitchell and the rest of the technical team. It is great to know you are enjoying both the service and the products.
The Lightwave Team
Your technical staff are absolutely…
Your technical staff are absolutely brilliant Eve and Dylan have been so patient with their telephone help,especially for an old duffer like me
9 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Dan,
Thank you for taking the time to leave this review.
The team is delighted to hear that Eve and Dylan were able to provide patient and helpful support, and it is wonderful to know their assistance made the process easier for you.
The team truly appreciates your kind words.
The Lightwave Team
WOW! Exceptional, friendly and very helpful!
My experience with Lightwave was exceptional! I fitted my house with Lightwave products in 2016 and have they have worked well for 9 years. When I experienced a problem I called their tech support. I expected a long wait and a lack of enthusiasm since they had my money 10 years ago. But how wrong could I be! Phone was answered within 1 minute and three phone calls later the problem was resolved. 2 of the calls they called me! They were not going to give up until the problem was fixed. If all companies had support and service like Lightwave the world would be a better place. Big thanks to Jack and Eve spent over 2 hours on the phone and still called me back the next day! WOW. Thank you so much.
5 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Simon,
The Lightwave Team would like to thank you for taking the time to leave such an outstanding review. They are delighted to hear that, even after nearly a decade of using Lightwave products, you received the level of support and care every customer deserves.
The team is especially pleased that Jack and Eve were able to stay with you throughout the troubleshooting process, making sure everything was fully resolved no matter how long it took. Hearing that their persistence and friendliness made such a positive impact truly means a lot.
Thank you again for your time and for your long-standing trust in Lightwave.
The Lightwave Team
Dylan and Jack sorted out all of the…
Dylan and Jack sorted out all of the problems for me.....very patient and non pressure...... very handy for someone like me who is not the sharpest knife in the drawer. Quality product that works really well. Excellent all round !!
5 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Mike,
The Lightwave Team would like to thank you for taking the time to leave such a kind review. They are really pleased to hear that Dylan and Jack were able to get everything sorted for you. The team is glad their patience and support made the process easier, especially when things can feel a bit technical at times.
They truly appreciate your feedback about the products and are delighted to know everything is now working well for you.
Thanks again for your time and for choosing Lightwave.
The Lightwave Team
Lightwave products and customer support
We use Lightwave dimmer switches and sockets within an amazing extension we've created at our property. Our electrician originally set up our Lightwave products at the time, and since then we've had a few technical difficulties.
I contacted Lightwave and their technical support to look at these issues, and the customer service I experienced has been second-to-none. Today both Eve and Dylan helped remotely reset our products and did a fantastic job (even creating bespoke routines to easily lock the dimmer switches so we can clean them).
I cannot recommend Lightwave products and their excellent customer support highly enough!
5 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Simon,
The team is really pleased to hear that the support received from Eve and Dylan made such a positive difference. Remote resets and bespoke routines can be a bit involved, so it is great to know everything was resolved smoothly and that the new cleaning-lock routine is working well for you.
The team truly appreciates the recommendation and is glad the Lightwave products are helping you get the best out of your extension.
Kind regards,
The Lightwave Team
If you’re thinking about investing in…
If you’re thinking about investing in smart lighting or power for your homes, I would highly recommend Lightwave, yes they are more expensive than cheep substandard alternatives but your paying for superb quality not only in the products but also in the customer support, Iv spoken with Dylan Price 3/4 times to run though setting up the app an also purchasing further products and his knowledge has been second to none extremely helpful and very friendly to deal with! This is worth every penny extra your paying the this level of support!
Personally Working in B2B and B2C industry I can say that this service is top notch!!
4 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Joshua,
Thank you for such a detailed and thoughtful review.
The team is delighted to hear that the quality of both the products and the support has stood out. Dylan will be especially pleased to know that his knowledge and friendly guidance made such a positive difference while setting up the app and choosing additional products.
It truly means a lot to receive such high praise, especially from someone with experience in both B2B and B2C. Your recommendation and kind words are greatly appreciated by the whole team.
The Lightwave Team
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