Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
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Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
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Dylan was a great help resolving a multiway set up issue. He was patient and took time to explain what was needed to address the problem over several emails, meanwhile educating as to how the proce... Voir plus
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À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
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I'm just of the phone to Jack at…
I'm just of the phone to Jack at customer services on Christmas Eve. All I can say is WOW what a helpful guy. I recently had to replace my boiler switch and thermostat and had issues getting all setup with the new system. Jack was so clear and patient while talking me through the setup. It is amazing in this day and age to find such great customer service but I have always found this with Lightwave.
The only criticism I have is that the service only works Monday to Friday 9 to 5 (it used to be 24/7) as I work and it means I would have to take time of if I have an issue.
I wish more companies had JACK'S the world would be a better place.
Kind Regards Gerard
24 décembre 2025
Avis spontané
Réponse de Lightwave
Thank you for taking the time to leave such a detailed review, Gerard.
The team is delighted to hear about your positive experience with Jack and how clearly and patiently he supported you through setting up your new boiler switch and thermostat, especially on Christmas Eve.
Feedback like this really highlights the level of care the customer services team strives to provide, and Jack has been made aware of your kind words.
The team also appreciates your honest feedback regarding support hours. This has been noted and is valuable as Lightwave continues to review how best to support customers around their working schedules.
Thank you again for your time and for your continued trust in Lightwave.
The Lightwave Team
The advisor kept going with clear…
The advisor kept going with clear instructions until the problems was solved
23 décembre 2025
Avis spontané
Réponse de Lightwave
Thank you for taking the time to leave this review, Ruth.
The team is really pleased to hear that the advisor provided clear instructions and stayed with the issue until everything was fully resolved. That persistence and clarity are exactly what the support team aims to deliver.
The Lightwave Team
Pleasant and helpful staff
The phone was answered fairly quickly and the support team were very pleasant and helpful. They were able to give good support and response. They took my suggestions onboard.
16 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Paul,
Thank you for taking the time to leave this review,
The team is really pleased to hear that your call was answered quickly and that the support provided was pleasant, helpful, and responsive.
It’s also appreciated that your suggestions were listened to and taken on board, as feedback like this helps improve the service further.
The Lightwave Team
Spent 4.5k with the company (order
Spent 4.5k with the company (order: D18755). Have been trying to resolve an issue with one faulty switch and I’ve been taken through it, about 10/11 emails back and forth with various demands, multiple checklists and technical questions (I’m not an electrician) and now I’m being asked to return it for review, this will incur me more costs to remove and because it is only one gang not working, means we are unable to use any of the other switches for this area which is in the kitchen. Completely untenable this side of Christmas. Then you’ve also got the delay of me trying to arrange it to be refitted in the new year.
Really poor customer service and lack of awareness on proper resolution. Beware that if any of your switches are faulty you will likely be left without a working switch for a while and more electrician costs than is necessary.
17 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Alex,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially ahead of Christmas.
Jack has been trying to call and email you to get this resolved so that you have working lights in time for the holidays.
He is looking forward to working with you directly to ensure a proper resolution and minimise any further inconvenience.
The Lightwave Team
I had a problem with losing connection…
I had a problem with losing connection to garden lights via the app.
Messaged for help and was promptly replied to by Dylan, who was very knowledgeable.
Following a couple of emails, Dylan identified the problem and fix.
Brilliant and knowledgeable service!! Thank you, Dylan.
16 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Robert,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Dylan was able to identify and fix the connection issue with your garden lights.
Your kind words about his knowledge and support have been passed on to him.
The Lightwave Team
Jack was amazing really helpful got all…
Jack was amazing really helpful got all my questions answered
16 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Justin,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Jack was able to answer all your questions and provide helpful support.
Your feedback has been passed on to him.
The Lightwave Team
Eve from Lightwave was super helpful
Eve from Lightwave was super helpful. Emailed me detials on how to install the light switches and also proactively called to check how it went and then provide live advice on how to troubleshoot. Great service.
15 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Alex,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Eve provided such helpful guidance and proactive support, including the follow-up call and live troubleshooting advice.
Your kind words have been passed on to her.
The Lightwave Team
Great products, Amazing customer service.
Wow, what great customer service! I have recently updated all my light switches to Lightwave dimmers and they are excellent. After a few months one dimmer developed a fault. I called Lightwave (not expecting much) but I immediately spoke to Jack who instantly identified the fault and arranged a replacement which arrived within 36 hours. Once installed, I had a quick call with jack who remotely programmed the 2way switch within seconds. It’s so rare these days to get good customer service but Lightwave seem to have cracked it. Well done!
9 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Steve,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Jack was able to quickly identify the fault, arrange a replacement, and help with the programming.
Your kind words about the service and products have been passed on to him, and they are greatly appreciated.
The Lightwave Team
Excellent no nonsense help and advice
15 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Adam,
Thank you for taking the time to leave this review.
The team is pleased to hear that the help and advice provided was clear, straightforward, and effective.
The Lightwave Team
Unresponsive switches
Having had no luck trying to figure out the configuration of my light switches I called customer service. Callum was absolutely great. Talking me through everything in language I could easily understand and managed to sort all my issues remotely.
I’d highly recommend calling for help if you have any issues. Quick, professional and super nice with it.
15 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Sarah,
Thank you for taking the time to leave this review.
The team is pleased to hear that Callum was able to talk you through the configuration clearly and resolve the issues remotely.
Your kind feedback about his professionalism and approach has been passed on to him.
The Lightwave Team
Great service from Eve
Great service from Eve. Really quick, friendly, helpful and understanding. She took the stress of a difficult situation off my shoulders with professionalism and efficiency. Thank you Eve 😊
10 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Debbie,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Eve was able to provide quick, friendly, and understanding support, and that her professionalism helped ease a stressful situation.
Your kind words have been passed on to her.
The Lightwave Team
Fantastic experience with Jack at…
Fantastic experience with Jack at Lightwave today on the 15th of December 2025 with him calling back after a missed call over the weekend. Lightwave was able to call me back and immediately log into the system to help troubleshoot a problem with my lights that was installed way back in 2019 and continues to function extremely well. All credited to Lightwave! They clearly treat the employees extremely well and that translates to the employers treating the customers with such courtesy respect, and professional integrity with a skill set that is unmatched well lightwave and well done Jack.
15 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Boon,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team is really pleased to hear that the call back and remote troubleshooting helped resolve the issue with your lighting system, especially after it has been in place for so many years.
Your kind words about Jack’s support, professionalism, and dedication have been passed on to him, and they are very much appreciated.
Thank you again for your feedback and continued trust in Lightwave.
The Lightwave Team
Jack Mitchell - fantastic service!!
Jack was fantastic during our call. He went over and beyond what he needed to do. I was more than happy with the work he did to help resolve my issues. He was professional, courteous and went out of his way to help. Top class customer service. Thank you!
12 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Krishna,
Thank you for taking the time to leave this review.
The team is delighted to hear that Jack provided such a high level of support and went above and beyond to help resolve your issues.
Your kind words about his professionalism and dedication have been passed on to him.
The Lightwave Team
Réponse de Lightwave
Hi Ken,
Thank you for taking the time to leave this review.
The team is pleased to hear that the support and advice you received were prompt and helpful.
The Lightwave Team
Assistance
Eve was very helpful in pairing the Honeywell thermostat with the heating Switch recently supplied and sent me info on how to set up the scheduling feature in the App.
11 décembre 2025
Avis spontané
Réponse de Lightwave
Hi James,
Thank you for taking the time to leave this review.
The team is pleased to hear that Eve was able to help with pairing the Honeywell thermostat and providing guidance on setting up the scheduling in the app. Your feedback has been passed on to her.
The Lightwave Team
Customer Service Excellence!
I recently needed some help after a short circuit caused one of my switches to “blow”. The service I received in the initial call from Callum was Great, who advised me of a more robust solution using a relay (after my replacement switch blew again and was replaced under warranty).
When the new kit arrived I was emailed by Eve who followed up with a call to ensure I had all the information I needed to install the new Switch and relay. This was Amazing!! Once successfully installed and tested I asked if the old switch could be repaired, and once again Eve went far above what I would have expected from customer services, explaining that the old switch could still be used (as the wifi/lights were still operational) to trigger a relay, therefore giving new life to a switch I would have otherwise thrown away.
I've been extremely impressed with the no only the depth of knowledge of Callum and Eve, but also the lateral thinking shown by Eve in suggesting an alternative way to reuse my old switch.
This is, in my opinion, and example of what outstanding customer service looks like.
LightwaveRF should be proud that they have a very talented group of technical support employees - Brilliant!!!
12 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Simon,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team really appreciates you sharing your experience.
It is great to hear that Callum was able to advise on a more robust solution and that Eve followed up so thoroughly to ensure everything was clear and working as expected.
Your feedback about the creative approach to reusing the old switch has been passed on to both Callum and Eve, and it is fantastic to know their knowledge and problem-solving made such a difference.
Thank you again for your kind words and for recognising the efforts of the technical support team.
The Lightwave Team
Pairing issue
I had issues with the pairing. Eve from support was able to resolve the problem.
12 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Emre,
Thank you for taking the time to leave this review.
The team is pleased to hear that Eve was able to resolve the pairing issue for you, and your feedback has been passed on to her.
The Lightwave Team
Great company to work with
Completly different to most companies, support offered is excellent, humans answer the phone, and will actually follow up after an enquiry to ensure all is well. Highly recommend the products, though only wish they were not so expensive.
30 novembre 2025
Avis spontané
Réponse de Lightwave
Hi Adrian,
Thank you for taking the time to leave this review.
The team really appreciates your kind feedback and is pleased to hear that the support, follow-up, and personal service stood out.
It is also great to know you would recommend the products, and your comments have been noted.
The Lightwave Team
Réponse de Lightwave
Hi Colin,
Thank you for taking the time to leave this review.
The team is really pleased to hear that your issues were understood quickly and efficiently.
The Lightwave Team
Dave provided 1st class support!
12 novembre 2025
Avis spontané
Réponse de Lightwave
Hi Adrian,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Dave provided first-class support, and your kind words have been passed on to him.
The Lightwave Team
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