Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
L'entreprise a répondu
Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
L'entreprise a répondu
I was having trouble setting up and calibrating my light switches, I spoke to Jack who was really helpful, he worked his magic on his computer and sorted out the issues. I really recommend all the li... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
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Hi Eve Boiler Switch
Hi Eve, I just wanted to say thank you so much for your help! I was really impressed with your service and truly appreciate you getting my heating up and running again.
Richard
12 octobre 2026
Avis spontané
Exemplary technical support
Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows it up with an email giving a complete breakdown of what he has done.
Jack is, and has been for some years, a wonderful ambassador for Lightwave providing a service as it should be delivered
5 octobre 2026
Avis spontané
Réponse de Lightwave
Hi Tony,
Thank you for taking the time to leave such a fantastic review.
It’s wonderful to hear that Jack was able to provide another positive support experience, from listening to the issue and resolving it over the phone through to following up with a detailed email afterwards.
Providing knowledgeable, professional and friendly technical support, while making sure customers are kept informed throughout, is exactly the standard the team aims for.
We’ll be sure to pass your kind words on to Jack. It’s fantastic to hear that his continued support over the years has made such a positive impression and that you consider him a great ambassador for Lightwave.
Thank you again for your continued support and for taking the time to share your experience.
The Lightwave Team
Excellent help from Jack
Jack was excellent in sorting out my dimmer for me over the phone
Thank you
5 octobre 2026
Avis spontané
Réponse de Lightwave
Hi Kevin,
Thank you for taking the time to leave such a great review.
It’s fantastic to hear that Jack was able to help resolve the issue with your dimmer over the phone. Providing clear, knowledgeable support and getting customers back up and running as quickly as possible is exactly what the team aims to do.
We’ll be sure to pass your kind words on to Jack.
The Lightwave Team
I was having trouble setting up and calibrating my light switches
I was having trouble setting up and calibrating my light switches, I spoke to Jack who was really helpful, he worked his magic on his computer and sorted out the issues. I really recommend all the lightwave products and aftersales are very helpful.
5 octobre 2026
Avis spontané
Réponse de Lightwave
Hi,
Thank you for taking the time to leave such a fantastic review.
It’s brilliant to hear that Jack was able to help get your light switches set up and calibrated correctly. We’re especially pleased that he was able to resolve the issues remotely and get everything working as it should.
Providing helpful aftersales support is something the team takes great pride in, so it’s fantastic to know that this gave you confidence in the Lightwave products.
We’ll be sure to pass your kind words on to Jack.
The Lightwave Team
Excellent support and guidance.
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on items I needed to upgrade.
Very easily accessible support by email and phone.
5 octobre 2026
Avis spontané
Réponse de Lightwave
Hi Scott,
Thank you for taking the time to leave such a fantastic review.
It’s brilliant to hear that your Lightwave system has served you well for 10 years, and that the team was able to help you integrate the new and legacy products as part of your extension.
We’re particularly pleased that you found the advice and support helpful, including guidance on which products needed upgrading and the discount provided. Making it as straightforward as possible for customers to expand and update their existing systems is something we really value.
It’s also great to hear that you found the team easily accessible by both phone and email. Thank you again for your continued support of Lightwave over the years.
The Lightwave Team
Proper decent Support
I had a small query about my lightwave not connecting to Apple Home Hub. Within minutes the unit had been reset, they did their magic and it was working. Exceptional customer service. Also - Awesome product!
29 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Mark,
Thank you for taking the time to leave such a fantastic review.
It’s brilliant to hear that the team was able to quickly resolve the issue with your Lightwave system connecting to Apple Home Hub and get everything working again within minutes.
Fast, knowledgeable support is exactly what we aim to provide, so it’s great to hear that you had such a positive experience. We’re also delighted to hear that you’re enjoying the Lightwave system itself!
Your kind feedback is really appreciated.
The Lightwave Team
Best customer service, other companies should learn from this place
Customer service is out of this world. I spoke to a gentleman Jack. He could not do enough for me . One does not find a customer service like this these days . This guy took his time going through every detail to help me solve my problem.
Exceptionally best service
28 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Gurpreet,
Thank you for taking the time to leave such a fantastic review.
It’s brilliant to hear that Jack was able to take the time to go through everything with you in detail and help get your problem resolved. Taking the time to properly understand an issue and make sure a customer feels supported is exactly the level of service the team aims to provide.
We’ll be sure to pass your kind words on to Jack. It’s fantastic to hear that his patience and willingness to help made such a positive impression.
Thank you again for your exceptionally kind feedback and for recommending Lightwave.
The Lightwave Team
Dylan was really helpful and was able…
Dylan was really helpful and was able to provide solution to the problem
25 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Kalpana,
Thank you for taking the time to leave such a great review.
It’s fantastic to hear that Dylan was able to help identify a solution to the problem and get things resolved for you. Providing knowledgeable and effective support is something the team takes great pride in.
We’ll be sure to pass your kind words on to Dylan, we’re sure he’ll appreciate the feedback.
The Lightwave Team
Dylan was a great help resolving a…
Dylan was a great help resolving a multiway set up issue. He was patient and took time to explain what was needed to address the problem over several emails, meanwhile educating as to how the process worked.
Thank you for your patience and guidance.
14 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Martin,
Thank you for taking the time to leave such a fantastic review.
It’s great to hear that Dylan was able to help resolve the multiway setup issue and, importantly, took the time to explain how everything worked along the way. We really value support that not only solves the immediate problem but also gives customers a better understanding of their system.
We’ll be sure to pass your kind words on to Dylan. His patience and guidance are exactly what we want our technical support team to provide.
The Lightwave Team
Home Renovation Project - Using LightwaveRF Smart Technology
My wife and I are in the process of a home renovation project (quite a big one at that). As part of this project, we are installing LightwaveRF electrical, lighting, and motion-sensor components throughout the property. Initially, when conversations started with LightwaveRF, I was liaising with Yasmin Crook, who provided excellent customer service and diligently guided me through updates to their Smart-tech (very helpful as an existing customer of LightwaveRF).
Next steps were to build out our home requirements for LightwaveRF smart-tech. That was the job of 'Smart Consultant' Dave Simmons (a true SME in his field). Partnering with Dave has been a 'dream'. An individual with attention to detail, who thinks outside the box, finds solutions to challenges and makes recommendations that I'd never have thought of. I'm very sad that this stage of the project is drawing to a close, but we are extremely grateful for being introduced to Dave and everything Dave has helped us with. People like 'Dave Simmons' need to exist in other companies; he's passionate about the job he does and the company he works for!!
We'd highly recommend LightwaveRF and the team who work there; they care about delivering fantastic service to their customers!!
24 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Ray,
Thank you for taking the time to leave such a fantastic and detailed review.
It’s brilliant to hear about your home renovation project and how Lightwave is being incorporated throughout the property. We’re especially pleased that both Yasmin and Dave have played such an important part in helping you plan the system and navigate the newer Lightwave technology as an existing customer.
It’s wonderful to hear such strong feedback about Dave. His attention to detail, ability to think creatively and willingness to find solutions to challenges are exactly the qualities we value in our Smart Consultants. It’s clear that he has gone above and beyond to help bring your plans together, and we’ll make sure your kind words are passed on to him.
We’ll also make sure Yasmin receives your feedback for the excellent service and guidance she provided at the start of the project.
A renovation of this scale involves a huge amount of planning, so it means a great deal to hear that the Lightwave team has helped make the process easier and that you’ve felt genuinely supported throughout.
Thank you again for recommending Lightwave and for recognising the people behind the service. We wish you and your wife all the best with the remainder of the renovation, and we hope you enjoy your completed Lightwave system for many years to come.
The Lightwave Team
Always a great service they sort out…
Always a great service they sort out your problems quickly
1 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Stephen,
Thank you for taking the time to leave such a great review.
It’s fantastic to hear that you’ve consistently received great service from the Lightwave team and that any issues have been resolved quickly. Providing prompt and effective support is something we really value.
We really appreciate your continued support and feedback.
The Lightwave Team
I just wanted to take the time to say…
I just wanted to take the time to say how impressed I’ve been with the Lightwave Technical Team.
Having dealt with plenty of technical support teams within the electrical industry over the years, I can honestly say that the Lightwave team were a breath of fresh air. They were extremely helpful, patient and genuinely seemed to want to get to the bottom of the problem rather than simply get you off the phone.
In particular, I’d like to mention Dylan. He was absolutely brilliant throughout. He was incredibly helpful, patient and took the time to talk through everything with me, even when we were going through some fairly complicated setup and troubleshooting.
It’s refreshing to come across someone in technical support who actually listens, understands the problem and is prepared to work through it with you until you get somewhere.
The product setup had thrown a few challenges at me, but the level of support I received made a huge difference. Dylan is a real credit to the Lightwave team, and I think his approach is exactly what good technical support should be.
A massive thank you to Dylan and the whole Lightwave Technical Team. You were a genuine breath of fresh air, and your patience and willingness to help really stood out
22 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Gareth,
Thank you for taking the time to leave such a fantastic and detailed review.
It’s brilliant to hear how impressed you’ve been with the Lightwave Technical Team, particularly given your experience with technical support within the electrical industry. Taking the time to properly understand an issue, listen to the customer and work through more complicated setup and troubleshooting is exactly the approach the team strives to provide.
We’re especially pleased to hear your kind words about Dylan. His patience, knowledge and willingness to see things through clearly made a difference to your experience, and we’ll make sure your feedback is passed on to him.
Thank you again for your kind words and for recognising the team’s efforts. Feedback like this means a great deal to everyone at Lightwave.
The Lightwave Team
Excellent customer service from Dylan
Excellent customer service from Dylan
I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.
Dylan Price was extremely helpful, kept in touch with me and worked through the problem until everything was sorted. He was friendly, patient and clearly knew what he was doing.
Everything is now working perfectly. Really impressed with the support and the service I received from Dylan.
Highly recommended — thank you again, Dylan. 👍
21 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Roger,
Thank you for taking the time to leave such a fantastic review.
It’s brilliant to hear that Dylan was able to help resolve the issue with your Philips Hue lights and get everything working perfectly. It’s particularly pleasing to hear that he kept in touch throughout and took the time to work through the problem with you until it was fully resolved.
We’ll be sure to pass your kind words on to Dylan. His patience, knowledge and willingness to see the issue through are exactly what we want from our customer support team.
Thank you again for your recommendation and for taking the time to share your experience.
The Lightwave Team
Excellent service …extremely helpful
21 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Paul,
Thank you for taking the time to leave such a great review.
It’s fantastic to hear that you received excellent and helpful service from the Lightwave team. Providing friendly, knowledgeable support and making sure customers get the help they need is something we really value.
Your feedback is greatly appreciated.
The Lightwave Team
Excellent customer service
From phoning about our problem to resolution of the issue, Eve, the agent we spoke to was extremely helpful. Our queries were dealt with very quickly and expertly and as we are not very familiar with electric circuits we were talked through the details of how to deal with the problem without condescension.
11 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Colleen,
Thank you for taking the time to leave such a fantastic review.
It’s wonderful to hear that Eve was able to guide you through the issue from your initial call right through to resolution. Making technical support clear and easy to follow is particularly important when dealing with electrical systems, so it’s great to know that Eve took the time to explain everything clearly and patiently.
We’ll be sure to pass your kind words on to Eve, we’re sure she’ll really appreciate them.
The Lightwave Team
Amazing customer service from…
Amazing customer service from Dylan.thank you.
16 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Ivelin,
Thank you for taking the time to leave such a fantastic review.
It’s brilliant to hear that Dylan provided such great customer service. We’ll be sure to pass your kind words on to him, we’re sure he’ll really appreciate them.
The Lightwave Team
Great customer service
Great customer service explaining the product, helping me get a coherent plan for my renovation, and supporting with the sales process and timelines
1 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Eduardo,
Thank you for taking the time to leave such a fantastic review.
It’s great to hear that the team was able to help you understand the products, put together a coherent plan for your renovation and support you throughout the sales process and timelines.
Renovations can involve a lot of planning and moving parts, so making the process as clear and straightforward as possible is something we really value.
We really appreciate your feedback and wish you all the best with your renovation.
The Lightwave Team
Excellent service from Dave Simmons
Excellent service from Dave Simmons. Very knowledgeable about the Lightwave systems and products . Always willing to share his vast knowledge.
15 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Jaswinder,
Thank you for taking the time to leave such a fantastic review.
It’s great to hear that Dave provided such excellent service and was able to share his extensive knowledge of the Lightwave systems and products. Having knowledgeable team members who are always willing to take the time to help customers is something we really value.
We’ll be sure to pass your kind words on to Dave, we’re sure he’ll really appreciate them.
I love Lightwave RF
I love Lightwave RF - my whole house is kitted out with their products and they work flawlessly. The team at HQ have always been very responsive too, sales, service, accounts - all Excellent! Keep up the good work and keep the new products coming!
15 septembre 2026
Avis spontané
Réponse de Lightwave
Hi John,
Thank you for taking the time to leave such a fantastic review.
It’s brilliant to hear that your whole house is kitted out with Lightwave products and that everything is working flawlessly. It’s also great to know that you’ve had such positive experiences across the different teams at Lightwave, from sales and customer service to accounts.
We really appreciate your continued support and enthusiasm for the brand. Feedback like this is a great encouragement to the whole team, and the team will certainly keep working on bringing new products and improvements to the Lightwave range.
The Lightwave Team
Réponse de Lightwave
Hi John,
Thank you for taking the time to leave such a great review.
It’s fantastic to hear that you found the team so helpful and responsive, especially when you needed support later in the evening. Providing support when customers need it is something the team takes great pride in.
Your kind feedback is really appreciated.
The Lightwave Team
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