Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
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Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
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I was having trouble setting up and calibrating my light switches, I spoke to Jack who was really helpful, he worked his magic on his computer and sorted out the issues. I really recommend all the li... Voir plus
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À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
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I've purchased and installed several…
I've purchased and installed several LightwaveRF smart devices over the past few months/last year, and I couldn't be happier with the overall experience.
From the initial sales process through to technical support, every interaction has been excellent. The team is always friendly, knowledgeable, and genuinely willing to help. It's clear that customer service is a priority across the business.
A special shout-out to Jack, who has been outstanding throughout my installation journey. He has patiently guided me through device setup, including providing remote support for installation He always takes the time to listen, answers questions thoroughly, and proactively follows up to make sure everything is working as expected. That level of support is rare and has made a huge difference to my experience.
While LightwaveRF products are certainly at the premium end of the market, I've found them to be well worth the investment. You're not just paying for high-quality smart home devices, you're investing in a brand that delivers exceptional customer support, reliable products, and a great overall ownership experience.
I would highly recommend LightwaveRF to anyone looking for a smart home solution backed by outstanding people and excellent service.
1 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Dharmendra,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team are delighted to hear that you've had such a positive experience throughout your Lightwave journey, from your initial purchase through to installation and technical support. Knowing that you've found both the products and the support worthwhile is incredibly rewarding for us.
Jack will be especially pleased to hear your kind words. Taking the time to understand each customer's setup, providing remote assistance where needed, and following up to ensure everything is working as expected are all things we strive for, so it's fantastic to know this made such a positive difference to your experience.
We're also grateful for your comments about the value of the Lightwave ecosystem. We work hard to provide not only reliable, premium smart home products but also the level of support that gives customers confidence long after their purchase.
Thank you once again for your recommendation and for choosing Lightwave. Your feedback has been shared with Jack and the rest of the team.
Kind regards,
The Lightwave Team
Lightwave customer service is great.
I’ve had Lightwave switches and sockets for over 10yrs and they are incredibly reliable. My v old hub wore out recently and my experience with Eve on their helpline was amazing. She tried what she could to fix it remotely, but when we realised I needed a new generation one, she got it sent out v quickly and gave me really comprehensive notes on how to migrate to it seamlessly.
To be able to operate all lights in the house from my phone from anywhere in the world is so reassuring, a great company with excellent products.
2 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Sara,
Thank you for taking the time to leave such a wonderful review.
The team are delighted to hear that you've been using Lightwave switches and sockets for over 10 years and that they've continued to provide such reliable service. It's especially great to know that Eve was able to support you through the transition to a new generation hub, providing both prompt assistance and clear guidance to make the migration as smooth as possible.
We're also pleased to hear how much value you get from being able to control your home remotely. Your continued support over the years means a great deal to us, and your kind words have been passed on to Eve.
Kind regards,
The Lightwave Team
Exceptional customer service from Eve
Excellent customer service from Eve at Lightwave. She was friendly, patient and professional, quickly helping me reconnect my system and clearly advising me on a separate socket issue. Prompt responses, practical advice and a genuinely human approach throughout. Eve is a real credit to the Lightwave team.
16 juillet 2026
Avis spontané
Réponse de Lightwave
Hi David,
Thank you for taking the time to leave such a wonderful review.
The team are delighted to hear that Eve was able to help you reconnect your system and provide clear guidance on your socket issue. It's great to know that her friendly, patient, and professional approach made such a positive difference to your experience.
Your kind words have been passed on to Eve, and we're sure she'll be delighted to hear them. Thank you again for your feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
Great customer seevice
I dealt with Dylan and he was extremely knowledgeable and helpful. Sorted out my issue. Great customer service.
15 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Mark,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to resolve your issue and that you found him knowledgeable and helpful throughout. Providing excellent customer service is something we take great pride in.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
I’ve used Lightwave over the past 5…
I’ve used Lightwave over the past 5 years on 3 different renovations. Recently I’ve had a few light switches fail.
Called lightwave expecting a resolution instead I was told products were out of their 24 month warranty period and they could only offer 20% discount on replacement products. They didn’t even ask for the faulty products to be returned so they could investigate, which I found strange.
You’d think at over £100 for a switch they’d have a better warranty. You don’t expect to be replacing these devices after 24 months especially after spending thousands fitting out a house.
Won’t be using again.
14 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Sunny,
Thank you for taking the time to update your review.
Jack has since spoken with you to better understand the circumstances surrounding the two dimmers. We appreciate you taking the time to discuss the installation with us, and we're currently waiting for confirmation of the lighting connected to the affected circuits so we can continue investigating.
We completely understand your frustration. However, it is very uncommon for our dimmers to fail prematurely, which is why we're keen to identify the root cause before reaching any conclusions. From our conversation, you mentioned one of the affected circuits may be controlling a bathroom LED fitting, and we're simply waiting to confirm the specification so we can establish whether there is anything that may have contributed to the issue.
It's also worth noting that you've had a large number of Lightwave dimmers installed across three renovation projects over the past five years, and these are the only two that have experienced a problem. That in itself gives us confidence that there may be an underlying cause specific to these circuits, rather than a wider product issue.
Our aim is to identify exactly what has happened so that we can provide the most appropriate resolution. Once our investigation is complete, we're confident we can work together to find a fair outcome.
We genuinely appreciate your custom over the past five years and hope to continue supporting you for many more.
Kind regards,
The Lightwave Team
Lightwave rf customer service second to none
I have used Lightwave rf products at my last 3 houses and am impressed with how easy to use and functional they are. On the rare occasion I have had an issue Lightwave staff have always gone the extra mile and helped me fix the issue. Can’t say fairer than that
10 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Simon,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that you've trusted Lightwave across your last three homes. It's great to know that you've found the products easy to use and reliable, and that whenever you've needed support, the team have been able to go the extra mile to get everything resolved.
Your continued support and recommendation mean a great deal to us, and your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Amazing products
I had a lovely experience with consulting for a project I’m working on! Very friendly.
I would recommend their solution, no second thoughts!
1 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Dimitrio,
Thank you for taking the time to leave this fantastic review.
The team are delighted to hear that you had such a positive experience during your project consultation. It's great to know you found the team friendly and that the guidance provided gave you confidence in your project.
Thank you for your recommendation and for choosing Lightwave. We wish you every success with your project and look forward to supporting you along the way.
Kind regards,
The Lightwave Team
Great customer service and very helpful…
Great customer service and very helpful on the phone.
7 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Darren,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you received great customer service and found the support over the phone helpful.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Really appreciated Dylan giving me a…
Really appreciated Dylan giving me a call on Monday morning following me raising an online ticket over the weekend.
6 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Alan,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to follow up promptly after you raised your support ticket over the weekend. Providing timely support and keeping customers updated is something we take great pride in.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
First class technical support
Jack was just fantastic, spent an hour or so resolving some issues we were having with new 2 gang dimmable light switches that needed pairing too. He was determined to find an answer to the problems we were experiencing and after a lot of trying things he finally got everything working. The two electricians that were here were a bit bowled over that he could do all this remotely!
3 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Ben,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that Jack was able to get everything working and resolve the issues with your new 2 gang dimmer switches. Some issues can take a little time to work through, so it's great to know his determination and troubleshooting paid off in the end.
It's also brilliant to hear that the remote support impressed both you and the electricians on site. Being able to diagnose and resolve issues remotely is something we're proud to offer whenever possible.
Thank you again for your kind words and support.
Kind regards,
The Lightwave Team
Excellent technical support
Quick response to my initial email. Didn't manaage to fix the problem first time but kept at it and provided the solution in a timely manner. Thanks to Dylan for his excellent communication.
1 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Joe,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help resolve your issue. While it wasn't solved immediately, it's great to know that he kept working on it, communicated clearly throughout, and was able to provide the right solution in a timely manner.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Great products and responsive support
8 juin 2026
Avis spontané
Réponse de Lightwave
Hi Martyn,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you're happy with both the products and the support you've received. Providing reliable products alongside responsive customer service is something we strive for every day.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Smooth and quick response and sorted…
Smooth and quick response and sorted out the transfer off all my switches and sockets fro old hub to new hib. Saved me alot of time!
15 juin 2026
Avis spontané
Réponse de Lightwave
Hi Rubee,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the transfer from your old hub to your new hub was handled smoothly and quickly. We know that moving switches and sockets across can seem like a daunting task, so it's great to hear that the process saved you a lot of time and got everything up and running without hassle.
Your kind feedback is very much appreciated.
Kind regards,
The Lightwave Team
UK-Based, Human Technical Support in 2026
Have been a Lightwave customer since about 2021 and have needed to contact support on exactly 3 occasions. On each occasion I was connected quickly with somebody in their Technical Support team who quite clearly wasn't just "reading a script". They were actively engaged with helping me resolve my problem. Whilst most of my devices are well outside of their warranty period, this wasn't even a point of discussion with Tech Support. Also worth mentioning the complete lack of modern dark-patterns, like forced RMA's, premium support paywalls, or linguistic traps on technicalities.
Lightwave devices command a premium in a market that has seemingly already raced to the bottom, but if they continue to invest in their customer experience then I will continue happily paying that premium.
12 juin 2026
Avis spontané
Réponse de Lightwave
Hi David,
Thank you for taking the time to leave such a thoughtful review.
The team are delighted to hear that, on each occasion you've needed support, you've been able to quickly connect with someone who was genuinely focused on resolving your issue. Providing knowledgeable, UK-based technical support and treating every customer fairly, regardless of the age of their products, is something we care deeply about.
It's also particularly rewarding to hear your comments about the customer experience. We believe that getting help should be straightforward, transparent, and focused on finding a solution, so it's great to know that this has been reflected in your experience with us.
Thank you for your continued support since 2021 and for recognising the value we place on both our products and aftersales service. Feedback like yours means a great deal to the whole team.
Kind regards,
The Lightwave Team
Quick and Helpful Support
The issue was resolved swiftly, and the account was successfully transferred. The support team was helpful, and the instructions for adding a device were clear and easy to follow. Overall, a smooth and efficient experience.
11 juin 2026
Avis spontané
Réponse de Lightwave
Hi Jo,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your request was handled swiftly and that the account transfer was completed smoothly. It’s great to know the instructions for adding a device were also clear and easy to follow.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Consistently good
Consistently good, well designed and reliable products. Customer service is also excellent on the rare occasions I have needed something.
10 juin 2026
Avis spontané
Réponse de Lightwave
Hi Keith,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you find the products reliable and well designed, and that the customer service has met your expectations on the rare occasions you’ve needed support.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
A novel experience
Arranging a call to ensure that I am obtaining full benefit from their technology and its many, many features was… unexpected, novel and very happily received. The customer support person, Jack, took the time to assess my needs and to ensure that my knowledge and understanding of features was improved by clearly explaining some of the technicalities.
Thank you for ensuring my experience is optimal.
9 juin 2026
Avis spontané
Réponse de Lightwave
Hi Paul,
Thank you for taking the time to leave such a thoughtful review.
The team are delighted to hear that your experience stood out and that Jack was able to help you get the most from your Lightwave system. Taking the time to understand a customer's requirements and helping them make full use of the features available is something we place a great deal of importance on.
It's wonderful to know that the call improved your understanding of the system and helped ensure you were getting the maximum benefit from your setup.
Thank you again for your kind words and support.
Kind regards,
The Lightwave Team
Always a very capable team who are all…
Always a very capable team who are all willing to help resolve problems. Thank you Callum and Dylan.
5 juin 2026
Avis spontané
Réponse de Lightwave
Hi David,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you've consistently found the support team helpful and capable when resolving any issues. It's great to know that Callum and Dylan were able to assist you and provide the support you needed.
Your kind feedback has been passed on to them and is very much appreciated.
Kind regards,
The Lightwave Team
Great support
A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on the switch. I received help getting the switch reconnected to my Lightwave system and also had a firmware update pushed to my switches to make these unexpected resets not happen again. Very helpful support from Dylan at Lightwave. Thank you!
22 mai 2026
Avis spontané
Réponse de Lightwave
Hi Andrew,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly identify the cause of the issue and help get your switch reconnected to your Lightwave system. It's great to know that the firmware update provided an additional improvement to help prevent similar situations in the future.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Great product
It is great product and the services received is unbelievable
The switches are bit pricey but the outcome is excellent
I am very happy with the product and services received so far.
2 juin 2026
Avis spontané
Réponse de Lightwave
Hi Jitesh,
Thank you for taking the time to leave this review.
The team are delighted to hear that you are so pleased with both the products and the service you have received. We understand that smart home products are an investment, so it’s especially rewarding to hear that the results and overall experience have made it worthwhile for you.
Your kind feedback is very much appreciated, and we look forward to supporting you in the future.
Kind regards,
The Lightwave Team
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